Excellent staff. Went out of their way to help find the holiday I wanted. All very last minute and delighted with the hotel and location in Florence they managed to book for me. Flights worked out pe... See more
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See what reviewers are saying
Sarah looked at various options for our flights to Australia. As requested she looked at routes avoiding the Middle East. We finally decided to go EDI - LHR- LAX - SYD with American Airlines. S... See more
Company replied
Great service and a very polite and helpful staff member, who organised our Holiday and made us feel so much at ease, during the process. Regards Paul
Company replied
I have used Hays over the years and each time the staff are really helpful, they listen to your requirements and search for the type of holiday you are looking for within your budget. The booking pro... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
52 Gordon Street, G1 3PU, Glasgow, United Kingdom
- 01413194933
4.9
Excellent
912 reviews
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Booked via Facebook messenger
Booked via Facebook messenger. Communication was fabulous and the process so easy
1 February 2026
Reply from Hays Travel - Glasgow
We're happy to hear that our Facebook booking and communication process was so easy for you. Thank you for your positive feedback!
Hays Travel
The booking process was painless and…
The booking process was painless and Ricky was very helpful and informative
1 February 2026
Reply from Hays Travel - Glasgow
We're so happy to hear that your booking process was painless and that you found our team member helpful and informative. Thank you!
Brilliant Service
Sophie was lovely. Very friendly & gave us a few quotes based on a few party sizes. It’s really nice to speak to someone as friendly & chirpy as Sophie. She is a credit to Hays Travel.
1 February 2026
Reply from Hays Travel - Glasgow
Thank you for your kind review, we really appreciate your feedback and so glad you had a great experience with Sophie!
Reply from Hays Travel - Glasgow
Thank you for your kind review, we will be sure to pass this onto Sophie
I had an absolutely amazing experience…
I had an absolutely amazing experience in booking my holiday. Nothing was too much, even accommodated the fact I was unwell.
31 January 2026
Reply from Hays Travel - Glasgow
We're happy to hear that you had an amazing experience booking your holiday. We are glad we could accommodate your needs and appreciate your positive feedback.
Hays Travel
First Class Service
Sarah and AJwere very helpful professional and business friendly.
When Sarah was on a day off AJ responded to my call quickly.
Could not ask for better service
29 January 2026
Reply from Hays Travel - Glasgow
We're so glad to hear about the helpful and professional service you received. We appreciate your recognition of our team's dedication to being responsive.
Staff member was very efficient in…booking me a return flight to Sicily
Staff member was very efficient in booking me a return flight to Palermo and in supplying the necessary paperwork.
27 January 2026
Reply from Hays Travel - Glasgow
Paul,
We appreciate you taking the time to leave a review. We're happy to hear that the booking process for your flight to Palermo was efficient.
Hays Travel
The Hays family
Sophie has looked aftr me from the minute I made my cruise booking to collecting my tickets and arranging everything in between... really cannot thank her enough and definitely feel like part of the Hays family now
18 January 2026
Reply from Hays Travel - Glasgow
We're so happy to hear that your cruise booking experience was well-supported. It's wonderful that you feel like part of our family now, and we appreciate your kind words.
checked a lot of locations and various…
checked a lot of locations and various hotels and did not feel rushed to making a decision.
24 January 2026
Reply from Hays Travel - Glasgow
We're happy to hear that you felt comfortable taking your time to make the right decision. Thank you for your positive feedback!
Excellent customer service
16 January 2026
Reply from Hays Travel - Glasgow
Thank you for your kind review
Siena was fantastic
Siena was fantastic, worked with us to make sure holiday came in on budget
22 January 2026
Reply from Hays Travel - Glasgow
Thank you so much for your kind review, we are so glad we got you both sorted, and thank you both for booking with us!
Didn’t tell me until afterwards about…
Didn’t tell me until afterwards about adds in tax waited until I was booked
21 January 2026
Reply from Hays Travel - Glasgow
Hi Amanda, I am so sorry to hear you weren't aware of the tourist tax until after booking, this isn't normally how we operate as we make sure our customers are aware of any fees/tax payable directly to the hotels when travelling, I can only apologise for any inconvenience this may have caused and we will be sure to speak with the consultant that made your booking so this doesn't happen in future, thank you.
Easy communication with Karen made the…
Easy communication with Karen made the whole process exciting 👏👏
21 January 2026
Reply from Hays Travel - Glasgow
Thank you for your kind review, we will be sure to pass this onto Karen!
Lovely ladie very helpful I’m so happy…
Lovely ladie very helpful I’m so happy I booked with hays travels
14 January 2026
Reply from Hays Travel - Glasgow
Julia,
We're so happy you found our team member helpful and that you booked with us. We appreciate your positive feedback!
Hays Travel
Excellent customer service from start…
Excellent customer service from start to finish
11 January 2026
Reply from Hays Travel - Glasgow
We appreciate your wonderful feedback regarding our customer service. We are so glad that you had a great experience from beginning to end.
Siana is very helpful and nothing is a…
Siana is very helpful and nothing is a problem.
9 January 2026
Reply from Hays Travel - Glasgow
We appreciate you taking the time to leave us such a wonderful review; we will be sure to pass on your kind words.
Reply from Hays Travel - Glasgow
We appreciate you taking the time to leave us such a wonderful review! We are so happy to hear that our team was helpful and informative.
Travelled with Hays before andI find…
Travelled with Hays before andI find service excellent
13 January 2026
Reply from Hays Travel - Glasgow
We appreciate your continued trust in us and are so happy to hear you find our service excellent. Thank you for your review!
As always book with Sarah
As always book with Sarah , thorough and professional.
An easy experience, in good hands as usual .
Thank you Sarah
13 January 2026
Reply from Hays Travel - Glasgow
We appreciate you taking the time to leave your kind review. We are so happy to hear that your booking experience was easy and thorough, as always.
Reply from Hays Travel - Glasgow
We appreciate your kind words and are so glad that you had a positive and professional experience with us.
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