Hays Travel - Gosport Reviews 

752
TrustScore 5 out of 5

4.9

62 High Street, PO12 1DR Gosport, GB


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Rated 5 out of 5 stars

Emma Grace in the Gosport branch makes booking our holiday so easy and stress free. Nothing is too much for her and she always goes over and above in helping make our holidays the best they can be. Ev... See more

Company replied

Rated 5 out of 5 stars

Kirstie was our travel agent and she was excellent at explaining all the in's and out's of our holiday. There was no rush to get rid of us unlike some other's that we had been to.!! Although we w... See more

Company replied

Rated 5 out of 5 stars

We went in with an idea of when we wanted to go, Kirstie got up all the cruises that were available and went through them with us, till we found the one suitable for us.

Company replied

Rated 5 out of 5 stars

Booked two P & O cruises 🚢 yesterday, one for September and another for November. Once again excellent service from Kirstie and I always book with Hays Travel Gosport. Would 100% recommend to book wi... See more

Company replied


Company details

  1. #21 of 207 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 32 best companies in Currency exchange service
  6. #8 of 102 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 62 High Street, PO12 1DR, Gosport, United Kingdom

  • 02392 989782

4.9

Excellent

TrustScore 5 out of 5

752 reviews

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4.9

All reviews

(752)

119,953 reviews in the last 12 months

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Rated 5 out of 5 stars

Hay's Travel Gosport

Kirstie and the Hay's Gosport team were very helpful with planning and booking our trip to Dubai next year (2026). First time we have used a travel agency and we will use the Gosport branch again.

2 December 2025
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Reply from Hays Travel - Gosport

Thank you for your lovely review, we hope you're looking forward to your trip :D Kirstie & team Gosport

Rated 5 out of 5 stars

Had to change my holiday

Had to change my holiday. Everything went smoothly and everything explained in detail

4 December 2025
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Reply from Hays Travel - Gosport

Thank you for a lovely review I am sure you will have a wonderful time away - Kind regards Christina

Rated 5 out of 5 stars

Kirstie greeted me

Kirstie greeted me when I entered the shop, as a regular customer for booking cruises, she knew me very well. The team in Gosport are all very helpful, knowledgeable and very friendly

30 November 2025
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Reply from Hays Travel - Gosport

Thank you for the lovely review - I am sure you will have a wonderful time on your cruise - kind regards Christina

Rated 5 out of 5 stars

Very helpful

Very helpful. They talked me through the holiday I planned, explained travel insurance etc, and everything that was included.

5 December 2025
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Reply from Hays Travel - Gosport

Thank you for your review! I'm sure you'll have a lovely time on your cruise :) - Katie

Rated 5 out of 5 stars

Thank you Hays

Megan was extremely helpful. Having been recently widowed I was looking for a holiday where single travellers are not penalised unnecessarily. I had seen a holiday, which incorporated my historical interest. Megan spent a time finding answers to my wishes. I left feeling excited and nervous and really looking forward to my holiday. Thank you Megan for your understanding and kindness.

28 November 2025
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Reply from Hays Travel - Gosport

Thankyou so much for your kind words, we appreciate you booking with us. We are here to help you with anything you need. My name is Emma and I am the lady who helped you so if you need to speak to someone ask for me we do not have a megan in branch

Merry Christmas and thanks for filling out a review for me

:-)

Rated 5 out of 5 stars

The staff were helpful yes

The staff were helpful. I’ll beat us comfortable Well looking for our destination. You felt comfortable with Emma.

29 November 2025
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Reply from Hays Travel - Gosport

Thanks for your lovely review, I hope you're looking forward to your holiday :)

Rated 5 out of 5 stars

Really helpful

Really helpful, covered all details and called when she said she would, thank you .. very good service

28 November 2025
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Reply from Hays Travel - Gosport

Thanks for your kind words and thanks for booking with me- Have a lovely Christmas if we do not see you before thanks Emma-Grace :-)

Rated 5 out of 5 stars

Excellent experience at Hays Travel

Excellent experience at Hays Travel, Gosport as always. We were served by a member of staff that we have dealt with on previous occasions. She listened to our requirements and took time and effort to find us a holiday that met all our requests. All the staff are very helpful but it is nice to be able to deal with same person, who you are familiar with and who understands you and your needs

26 November 2025
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Reply from Hays Travel - Gosport

It's always a pleasure to see you and book your holidays! Thank you for such a lovely review :) Emma-Grace

Rated 5 out of 5 stars

Very good service

Very good service, the person we spoke to was very helpful and everyone in the branch was happy

22 November 2025
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Reply from Hays Travel - Gosport

Thanks for taking the time to fill out our review on the branch and thankyou for coming in to book with us chloe x

Rated 5 out of 5 stars

Very professional service and good…

Very professional service and good value for money. Made a booking for 16 adults. Being Black Friday advisor found best deal for us that matched online price.

23 November 2025
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Reply from Hays Travel - Gosport

Thankyou for leaving me a review, im glad we got all of you booked and with the best offer possible thanks Emma-Grace x

Rated 5 out of 5 stars

Kirstie was fantastic

Kirstie was fantastic! Super efficient, knew her stuff, and exhausted every resource possible and managed to successfully find our last minute dream Christmas break!

Her expertise were irreplaceable and we will definitely be using Hays in Gosport again.

22 November 2025
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Reply from Hays Travel - Gosport

Thanks so much for such wonderful words, i am so pleased I managed to find your Christmas break you will have a fab time Kirstie :-)

Rated 4 out of 5 stars

From the outset I was treated with…

From the outset I was treated with courtesy. All staff in Hayes Travel Gosport branch know their stuff!

15 November 2025
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Reply from Hays Travel - Gosport

Thanks so much for taking the time to leave a review for us Chloe x :-)

Rated 5 out of 5 stars

Perfect place to book a holiday

Popped in to book our next holiday. Everything done in one visit. Lovely.

20 November 2025
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Reply from Hays Travel - Gosport

It was a pleasure booking your next trip, thankyou for being so loyal to us in branch and thankyou for booking again with us :-)

Rated 5 out of 5 stars

Helpful and patient

I found the staff at Hays Travel to be very helpful and patient.

13 November 2025
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Reply from Hays Travel - Gosport

Thank you for the lovely review - I am sure you will have a wonderful time in Turkey - Kind regards Christina & Emma

Rated 5 out of 5 stars

Went in to ask a few questions and…

Went in to ask a few questions and walked out having booked a lovely holiday, with one of the friendly team.

16 November 2025
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Reply from Hays Travel - Gosport

Thank you for your review! It was lovely to speak with you and get your holiday booked. Emma-Grace :)

Rated 5 out of 5 stars

Excellent service

Friendly smiling face as soon as I walked into the office.
Excellent service.
Very knowledgeable, dedication to help.
Recognized me as soon as I walked into the office

9 November 2025
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Reply from Hays Travel - Gosport

Thank you for your lovely review and feedback. It is always a pleasure to see you and book your holidays! Emma-Grace :)

Rated 5 out of 5 stars

Very Easy Travel Experience

Organising a family villa holiday in the Algarve was very simple. Hays Travel researched this on our behalf, offered us real alternatives and arranged the holiday according to our choices. I would thoroughly recommend their services.

5 November 2025
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Reply from Hays Travel - Gosport

Thank you for taking the time to fill out such a kind hearted review!

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