I was looking to book a group holiday over 2026 Christmas period in a good S Tenerife resort. From entering their travel agency in Harrow to complete a very satisfied confirmed booking only took 1.5 h... See more
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Kate in the Harrow branch was amazing. She listened to our requests and found us the perfect holiday. We haven’t used a travel agency for many years but would definitely do it again
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Extremely welcoming staff. I explained what I wanted and the representative, who is fairly new, Xavier was very confident and very good at searching for the most suitable flight. Explained every deta... See more
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As always Amanda was excellent even with me chopping and changing my mind lol. She made the whole experience easy. So friendly. Highly recommend Hays travel Harrow very friendly and nothing is to much... See more
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Company details
- #21 of 206 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
324c Station Road, HA1 2DX, Harrow, United Kingdom
- 02039252738
4.8
Excellent
497 reviews
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Excellent service
Excellent service. Nothing too much trouble. Very friendly. Great with people who don’t get on with the internet !
24 January 2026
Reply from Hays Travel - Harrow
We appreciate your fantastic feedback! We're so glad that you found our service excellent and friendly and helpful, Thank you for booking with us again - Amanda
Hays Travel
Whenever I use Hays travel they give me…
Whenever I use Hays travel they give me time and information to make the right decisions for the travel and the holiday.
At the various offices that I have used they are professional and friendly. The one time that I needed help( I was in Europe) a txt to them and it was sorted. Thank you.
23 January 2026
Reply from Hays Travel - Harrow
Thank you Linda, for your kind words and amazing feedback.
It is greatly appreciated.!
Holiday to Canarry Island’s Lanzaroti
It was plesuse to book my holiday lady was very helpful and professional.
10 January 2026
Reply from Hays Travel - Harrow
Thank you for your kind review - it was a pleasure to book your holiday - Kate
Thank you Hays Travel
I took off from my house and landed in Hays Travel, Harrow. The sun was shinning, the birds were singing, and the service was excellent. Thank you Hays Travel.
10 January 2026
Reply from Hays Travel - Harrow
Thank you for the amazing 5* review! It was a pleasure to book your holiday and we look forward to seeing you again soon - George
I saw xander and he was very helpful…
I saw xander and he was very helpful and also very patient with me, I went to book a holiday at short notice and without a firm destination in mind. Xander found a hotel that suited my needs and made the booking quick and easy. Would recommend Hays travel to anyone.
14 January 2026
Reply from Hays Travel - Harrow
Thank you very much for the kind review. I hope you have an amazing Trip and look forward to seeing you when you Return. - Xander
Great customer service
Great customer service. No delays,very patient professionalism top notch
11 January 2026
Reply from Hays Travel - Harrow
We appreciate you taking the time to leave us such a wonderful review. We're so glad you were happy with our service. Hopefully we see you again soon. -Tryvell =)
The personal touch.
We like the personal treatment we get and that our holiday is tailored to our needs.
9 January 2026
Reply from Hays Travel - Harrow
Thank you for the lovely 5* review! It's always a pleasure booking your adventures and I hope to see you again soon - George
Kate is very nice lady and good…
Kate is very nice lady and good helpful. Be patience with us though we are profoundly deaf. She send us emails. I have asked her for searching where we stay different places . Everything are in organised perfect.
9 January 2026
Reply from Hays Travel - Harrow
Hi Mrs Cranwell,
Thank you so much for booking with me and Hays Travel, and for your very kind words.
Many thanks
Kate
Kate looked after us at the Harrow…
Kate looked after us at the Harrow store to help us book our 1st ever cruise. She was so helpful and friendly and made it a great experience so thank you Kate
6 January 2026
Reply from Hays Travel - Harrow
Hello Mr & Mrs Worley,
Thank you for booking your first cruise with me and Hays Travel, and your very kind words.
Regards
Kate
Staff very friendly and helpful
Staff very friendly and helpful. Good service as usual
12 December 2025
Reply from Hays Travel - Harrow
Thank you very much for your kind words. The whole of the Team wish you & your Mrs a Merry Christmas - Tryvell
Reply from Hays Travel - Harrow
Thank you for the kind comments and enjoy your trip! - George
Made to feel very welcome and have…
Made to feel very welcome and have wonderful staff and always ready to help and spend time finding out the best for you
10 December 2025
Reply from Hays Travel - Harrow
We appreciate you taking the time to share your experience. We're happy to hear that we made you feel welcome and were helpful in finding the best options for you.- Xander
Such a beautiful and professional team…
Such a beautiful and professional team . Found Rose absolutely wonderful with her patience and George to accompany her to give me the best experience in booking my holiday . More to come once I am back 😊
19 November 2025
Reply from Hays Travel - Harrow
Thank you so much for your wonderful 5* review, it's amazing to hear how you had such a good experience with us. I will pass your lovely review onto Rose. Hope to see you again soon! - George
When we Walked into the shop we was…
When we Walked into the shop we was welcomed by the consultant he asked us to sit down he then asked us what sort of holiday we would like he went through everything throughly we would dreconmend hays travel to anyone one
Our consultant was zander
16 November 2025
Reply from Hays Travel - Harrow
Thank you very much for your kind review. It was my pleasure to be able to help book your Holiday. - Xander
Reply from Hays Travel - Harrow
Thank you for your lovely review, it was a pleasure to book your forthcoming holiday for you.
Kind regards
Kate
Lots of assistance
Kate along with the manager of the Harrow shop were very helpful and patient with us. We managed to get everything sorted with a lot of assistance from them.We would like to thank them for all there help.
1 November 2025
Reply from Hays Travel - Harrow
Thank you for your amazing review. It was a pleasure booking your forthcoming holiday.
Kind regards
Kate & Amanda
Kate made our holiday booking…
Kate made our holiday booking experience quick simple and exciting, she’s a pro
2 November 2025
Reply from Hays Travel - Harrow
Thank you for your amazing review, so pleased we could book your forthcoming holiday.
Kind regards
Kate
I deeply regret booking through Hays…
I deeply regret booking through Hays Travel. Despite being very clear about our dietary requirements, they failed to ensure these were accommodated and did nothing to advocate for us with the travel provider.
The support provided was extremely limited and unhelpful, with poor communication throughout. At no point did Hays Travel show the professionalism, diligence, or care expected from a reputable agency.
This experience has been disappointing and frustrating, and I will never use Hays Travel again. I strongly caution anyone considering booking with them to think twice, especially if you have special requirements or expect even basic support.
14 July 2025
Unprompted review
Reply from Hays Travel - Harrow
Thank you for your feedback. I understand you have emailed today to advise you have accepted the offer from Norwegian Cruise Lines, and now consider the mater closed. I am, however, very sorry you remain dissatisfied with the overall service received from Hays Travel. We do strive to provide the best possible service at all times, and it is with regret this has not been your experience on this occasion.
Kind Regards
Amanda
Hotel was great
Hotel was great, fabulous holiday, definitely going again soon. Very friendly. nice grub etc. Cracking !
See uou again soon.
17 October 2025
Reply from Hays Travel - Harrow
I am glad you had a fabulous holiday - I look forward to booking your next break - Kate
The experience was excellent the are…
The experience was excellent the are extremely helpful especially Kate and Amanda. Both of them worked very hard and sorted our holiday to a tee 5*rating!!!!
19 October 2025
Reply from Hays Travel - Harrow
Thank you very much for your kind review. It was a pleasure assisting you in planning your holiday. -
Kate and Amanda
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