I decided to book a cruise holiday at short notice, Zahra, who was an apprentice, was very patient and after much searching found a cruise that that I thought would be ok. She was very helpful and exp... See more
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A lovely visit as always. Sat with Mel and got checked in for my upcoming holiday to Menorca, also got boarding passes and some euros. Then booked a ten day break to S'algar in Menorca for September n... See more
Company replied
Warm friendly welcome. The holiday that we wanted was quickly found and Eloise discussed all the options and answered all of our queries. All our particulars were taken down and our booking was made... See more
Company replied
Always use Hays now as they are so helpful and friendly. They take time exploring various options and we always end up pleased with what we eventually settle on.
Company replied
Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
18 The Orchards, RH16 3TH, Haywards Heath, United Kingdom
- 01444645041
4.9
Excellent
664 reviews
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Was made welcome and achieved what I…
Was made welcome and achieved what I went in for
14 August 2025
Reply from Hays Travel - Haywards Heath
Hello, Thank you very much for your lovely feedback, I am pleased I was able to help and get you booked! Kind regards Mel
The nice lady Mel very pleasant and was…
The nice lady Mel very pleasant and was very helpful
12 August 2025
Reply from Hays Travel - Haywards Heath
Hello Mrs Robinson, Thank you very much for your lovely feedback, I am pleased I was able to get you all booked again! Kind regards Mel
The girls at Hays are always so helpful…
The girls at Hays are always so helpful and cheerful.
5 August 2025
Reply from Hays Travel - Haywards Heath
Hello, Thank you very much for your lovely feedback , I am pleased I was able to get you all booked again , Kind regards Mel
Mel Did everything well
1 August 2025
Reply from Hays Travel - Haywards Heath
Hello Mr Filtness, Thank you very much for your lovely feedback, I am really pleased we were able to help you and get you all booked! Kind regards Mel
My booking experience - by phone
Jane was very helpful and patient. I will need to take a wheelchair, so there was more for her to do to get my husband and me booked in - in a cabin next to my family - and insured. I felt reassured by her competence.
27 July 2025
Reply from Hays Travel - Haywards Heath
Hello Cheryl, Thank you very much for your lovely feedback, I am really pleased we were able to help you and get you all booked! Kind regards Jane
Great Service at Hays Travel
Mel is fantastic and has been truly efficient in sorting out our holiday to Cyprus. Thank you
18 July 2025
Reply from Hays Travel - Haywards Heath
Hello, Thank you very much for your lovely feedback, I am pleased I was able to get you booked Kind regards Mel
very helpful
24 July 2025
Reply from Hays Travel - Haywards Heath
Hello, Thank you very much for your lovely feedback, I am pleased I was able to get you booked Kind regards Jane
Fast and efficient service
Fast and efficient service, easy booking. Overall, very helpful.
16 July 2025
Reply from Hays Travel - Haywards Heath
Hello, Thank you very much for your lovely feedback, I am pleased I was able to get you booked Kind regards Mel
Fabulous Team
It’s always a pleasure visiting Hays in Haywards Heath all the staff are very pleasant and helpful. Jane is an exceptional manager & always willing to help no matter how small or large the issue you have is.
19 July 2025
Reply from Hays Travel - Haywards Heath
Hello, Thank you very much for your lovely feedback, I am pleased I was able to get you booked again Kind regards Jane
Mel was great
Mel was great. Everything explained clearly. Put me at ease as i am a nervous flyer. This is the second time i have used this company. Cannot fault them
16 July 2025
Reply from Hays Travel - Haywards Heath
Hello, Thank you very much for your lovely feedback, I am pleased I was able to help you! Kind regards Mel
Great experience with Hays Travel
I found Mel very helpful and knowledgeable, never used Hays Travel before, very impressed.
6 July 2025
Reply from Hays Travel - Haywards Heath
Hello Mr and Mrs Day, Thank you very much for your lovely feedback, I am pleased I was able to assist you booking your holiday, and I hope you have a fabulous time! Kind regards Mel
Haywards Heath- Mel an absolute star !!! What can I say about your Mel from…
What can I say about your Mel from Haywards heath apart from she is the most knowledgeable, helpful , professional and the reason I keep coming back to Hays travel, nothing is too much trouble for Mel she is an absolute star and has recommended so many great holidays for me she is a real attribute to Hays Travel and needs recognition thank u Mel xx
2 July 2025
Reply from Hays Travel - Haywards Heath
Hello, Thank you very much for your lovely feedback, I am pleased I was able to get you booked again Kind regards Mel
Mel was lovely very approachable and…
Mel was lovely very approachable and understood what we wanted
2 July 2025
Reply from Hays Travel - Haywards Heath
Hello, Thank you very much for your lovely feedback, I am pleased I was able to get you booked Kind regards Mel
Jane was a super star
Jane was a super star all the way through the booking of our holiday
1 July 2025
Reply from Hays Travel - Haywards Heath
Hello, Thank you very much for your lovely feedback, I am pleased I was able to get you booked again Kind regards Jane
I thought the star was very helpful and…
I thought the star was very helpful and they sorted me out without any issues I would certainly recommend them to someone else
18 June 2025
Reply from Hays Travel - Haywards Heath
Hello , Thank you for your kind feedback , I am pleased I was able to get you booked , Kind regards Paul
Excellent customer service from people…
Excellent customer service from people who are always keen to provide a welcome and friendly attitude.
14 June 2025
Reply from Hays Travel - Haywards Heath
Hello thank you for your lovely feedback , I am very pleased I was able to help you and get you booked again , Kind regards Jane
Very helpful and efficient.
Very helpful and efficient.
Good prise and everything booked and dusted in no time.
19 June 2025
Reply from Hays Travel - Haywards Heath
Hello , Thank you for your kind feedback , I am pleased I was able to help you Kind regards Stella
Reply from Hays Travel - Haywards Heath
Hello , Thank you for your kind feedback, I am pleased I was able to help Regards Eloise
Reply from Hays Travel - Haywards Heath
Hello thank you for your lovely feedback , I am very pleased I was able to help you get you booked , Kind regards Eloise
Really helpful staff
Really helpful staff. Reassured and helped with all my queries and concerns
11 June 2025
Reply from Hays Travel - Haywards Heath
Hello thank you for your lovely feedback , I am very pleased I was able to help you get you booked , Kind regards Mel
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