I decided to book a cruise holiday at short notice, Zahra, who was an apprentice, was very patient and after much searching found a cruise that that I thought would be ok. She was very helpful and exp... See more
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A lovely visit as always. Sat with Mel and got checked in for my upcoming holiday to Menorca, also got boarding passes and some euros. Then booked a ten day break to S'algar in Menorca for September n... See more
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Warm friendly welcome. The holiday that we wanted was quickly found and Eloise discussed all the options and answered all of our queries. All our particulars were taken down and our booking was made... See more
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Always use Hays now as they are so helpful and friendly. They take time exploring various options and we always end up pleased with what we eventually settle on.
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Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
18 The Orchards, RH16 3TH, Haywards Heath, United Kingdom
- 01444645041
4.9
Excellent
663 reviews
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Jane Jee - Haywards Heath
I would like to extend my sincere thanks to the team at the Haywards Heath branch of Hays Travel for their invaluable assistance in arranging the HMS Illustrious Association Annual Reunion in Malta, held in October 2025.
Our reunions are normally held in the United Kingdom, and this was the first time we ventured abroad for such an event. The success of this milestone occasion was due in no small part to the professionalism and support provided by your Haywards Heath team.
In particular, I would like to recognise Jane Jee, who went above and beyond to ensure every detail was managed with care and efficiency. Her dedication and expertise played a key role in bringing together our members from across the UK and even one who travelled all the way from California to make this reunion possible.
Our heartfelt thanks to Jane and the entire team for their outstanding service and commitment.
20 October 2025
Unprompted review
Reply from Hays Travel - Haywards Heath
Hello David , Thank you so much for your lovely review, I am so glad that I was able to get you all booked for your reunion and that you all enjoyed it
Kind regards
Jane
Very pleasant and helpful person
Very pleasant and helpful person. Jane Jee booked our flights to Australia, making the process pleasant and stress free
5 November 2025
Reply from Hays Travel - Haywards Heath
Hello, Thank you for your kind feedback , I am pleased I was able to help you and get you booked, Kind regards Jane
Haywards Heath branch
Popped into the shop in Haywards Heath Mel was great looked into different places to get a good price happy to changed things around and explained everything and gave us nexts steps to book really easy no stress.
25 October 2025
Reply from Hays Travel - Haywards Heath
Hello Thank you for your lovely feedback , I am pleased I was able to help and get you booked. Kind regards Mel
Reply from Hays Travel - Haywards Heath
Hello Thank you for your lovely feedback , I am pleased I was able to help and get you booked. Kind regards Mel
Reply from Hays Travel - Haywards Heath
Hello Thank you for your lovely feedback , I am pleased I was able to help and get you booked. Kind regards Jane
Hassle free planning
What I asked for, is what was delivered. I have arranged holidays before, and it is never easy. It was nice to give a wishlist and all the hassle was taken care of. Nice, efficient people.
2 October 2025
Reply from Hays Travel - Haywards Heath
Hello Thank you for your lovely feedback , I am pleased I was able to help and get you booked. Kind regards Mel
So helpful when we couldn't make up our…
So helpful when we couldn't make up our minds, no hassle great customer service in my view
2 October 2025
Reply from Hays Travel - Haywards Heath
Hello Thank you for your lovely feedback , I am pleased I was able to help and get you booked. Kind regards Mel
Mel was friendly
Mel was friendly, competent, confident as well as being totally professional. She listened carefully to our wish list and was able to match the offer exactly to the requirement.
17 September 2025
Reply from Hays Travel - Haywards Heath
Hello Thank you for your lovely feedback , I am pleased I was able to help and get you booked. Kind regards Mel
Mel was so helpful
23 September 2025
Reply from Hays Travel - Haywards Heath
Hello Thank you for your lovely feedback , I am pleased I was able to help and get you booked. Kind regards Mel
Reply from Hays Travel - Haywards Heath
Hello Thank you for your lovely feedback , I am pleased I was able to help and get you booked. Kind regards Mel
Reply from Hays Travel - Haywards Heath
Hello Thank you for your lovely feedback , I am pleased I was able to help and get you booked. Kind regards Jane
Reply from Hays Travel - Haywards Heath
Hello Thank you for your lovely feedback , I am pleased I was able to help and get you booked. Kind regards Eloise
Jane of hays in Haywards heath branch
The lady in Haywards Heath was very professional and patient in dealing with a rather complex set of situations, to successfully arrange the holiday myself and my family wanted. Thank you very much Jane.
11 September 2025
Reply from Hays Travel - Haywards Heath
Hello Thank you for your lovely feedback , I am pleased I was able to help and get you booked. Kind regards Jane
Welcoming
Always efficient and helpful. The girls in the shop are friendly and welcoming.
3 September 2025
Reply from Hays Travel - Haywards Heath
Hello Thank you for your lovely feedback , I am pleased I was able to help and get you booked. Kind regards Mel
good quick friendly efficient service…
god quick friendly efficient service with a smile
9 September 2025
Reply from Hays Travel - Haywards Heath
Hello Thank you for your lovely feedback , I am pleased I was able to help and get you booked. Kind regards Eloise
Great service as usual
Great service as usual. Eloise was very helpful when booking the holiday.
28 August 2025
Reply from Hays Travel - Haywards Heath
Hello Thank you for your lovely feedback , I am pleased I was able to help and get you booked Kind regards Eloise
Really helpful and patient
Really helpful and patient. Took time to find options for our cruise cabinscand answer our questions.
29 August 2025
Reply from Hays Travel - Haywards Heath
Hello Thank you for your lovely feedback , I am pleased I was able to help and get you booked Kind regards Eloise
Very friendly and professional service.
Yesterday we booked a 4 day cruise at Hays Travel in Haywards Heath. Jane was so very helpful, patiently answering all of our many questions and with absolutely no pressure at all. Nothing was too much trouble and she made us feel very reassured about our decision. It's the first time we have been into the shop and the atmosphere from both Jane and Mel was so welcoming and friendly. We highly recommend this service and will definitely use it again.
20 August 2025
Reply from Hays Travel - Haywards Heath
Hello Thank you for your lovely feedback , I am pleased I was able to help and get you booked Kind regards Jane
Although I had booked my main holiday at another Travel Agent, Hays were able to book Holiday Extras.
Although I had booked my main holiday through another Travel Agent Leila, who reccommended me to contact Hayes re: Holiday Extras. Mel was so friendly and helpful to book the night before our flight, the hotel and 12 night parking near Heathrow. Mel also explained about the shuttle from hotel to T5 and we were able to include this in the payment. She also helped to explain about using my mobile when in Egypt, vaccinations and Visa which is required.
14 August 2025
Reply from Hays Travel - Haywards Heath
Hello , Thank you very much for your lovely feedback, I am pleased I was able to help and get you booked ! Kind regards Mel
Reply from Hays Travel - Haywards Heath
Hello, Thank you very much for your lovely feedback, I am pleased I was able to help and get you booked ! Kind regards Mel
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