I decided to book a cruise holiday at short notice, Zahra, who was an apprentice, was very patient and after much searching found a cruise that that I thought would be ok. She was very helpful and exp... See more
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A lovely visit as always. Sat with Mel and got checked in for my upcoming holiday to Menorca, also got boarding passes and some euros. Then booked a ten day break to S'algar in Menorca for September n... See more
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Warm friendly welcome. The holiday that we wanted was quickly found and Eloise discussed all the options and answered all of our queries. All our particulars were taken down and our booking was made... See more
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Always use Hays now as they are so helpful and friendly. They take time exploring various options and we always end up pleased with what we eventually settle on.
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Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
18 The Orchards, RH16 3TH, Haywards Heath, United Kingdom
- 01444645041
4.9
Excellent
663 reviews
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Great service
I have had nothing but a great experience with Hays Travel. They are professional, experienced, friendly and helpful. Especially Jane goes the extra mile.
7 January 2026
Reply from Hays Travel - Haywards Heath
Hello
Thank you for your lovely feedback , I am pleased I was able to help you ,kind regards Jane
Helpful and Quick
Mel was very helpful and quickly got us details of the appropriate holiday for us. We then had chance to mull it over without any pressure and were able to book it the following day
8 January 2026
Reply from Hays Travel - Haywards Heath
Thank you so much for your lovely review! I’m glad I could help make your experience easy and enjoyable. I look forward to helping you again in the future. Kind regards Mel
Reply from Hays Travel - Haywards Heath
Thank you so much for your lovely review! I’m glad I could help make your experience easy and enjoyable. I look forward to helping you again in the future. Kind regards Mel
Easy booking the holiday with a great…
Easy booking the holiday with a great rapport with the staff.
28 December 2025
Reply from Hays Travel - Haywards Heath
Thank you so much for your lovely review! I’m glad I could help make your experience easy and enjoyable. I look forward to helping you again in the future. Kind regards Mel
Ibooked our 2026 summer holiday…
Ibooked our 2026 summer holiday yesterday,Jane was brilliant great service as usual,thankyou at hayes.
21 December 2025
Reply from Hays Travel - Haywards Heath
Hello, Thank you for your kind feedback, I am pleased I was able to help you! Kind regards Jane
Jane help me with my Holliday find a…
Jane help me with my Holliday find a good opecan
21 December 2025
Reply from Hays Travel - Haywards Heath
Hello, Thank you for your kind feedback, I am pleased I was able to help you! Kind regards Jane
Amazing service so helpful thank you Jane
Amazing service all so friendly and put the holiday together that I wanted thanks again
12 December 2025
Reply from Hays Travel - Haywards Heath
Thank you so much for your lovely review! I’m glad I could help make your experience easy and enjoyable. I look forward to helping you again in the future. Kind regards, Jane
Mia was wonderfully attentive
Mia, was very patient with all our questions and got answers to them all.
She made us feel welcome and in good hands, very pleased with all interactions so far🤞
16 December 2025
Reply from Hays Travel - Haywards Heath
Thank you so much for your lovely review! I’m glad I could help make your experience easy and enjoyable. I look forward to helping you again in the future. Kind regards, Mia
Reply from Hays Travel - Haywards Heath
Hello, Thank you for your kind feedback, I am pleased I was able to help you! Kind regards Eloise
Reply from Hays Travel - Haywards Heath
Hello, Thank you for your kind feedback, I am pleased I was able to help you! Kind regards Mel
Great service
Mel was able to take our ramblings of what we would like to do and put forwards several options of initinery for us to choose from, including options that we had not considered. We selected which one we would like, clarified a couple points and she went ahead and booked it. The whole process was really easy and Mel provided a great service.
23 November 2025
Reply from Hays Travel - Haywards Heath
Thank you so much for your lovely review! I’m glad I could help make your experience easy and enjoyable. I look forward to helping you again in the future. Kind regards, Mel
Reply from Hays Travel - Haywards Heath
Thank you so much for your lovely review! I’m glad I could help make your experience easy and enjoyable. I look forward to helping you again in the future. Kind regards, Mia
Reply from Hays Travel - Haywards Heath
Thank you so much for your lovely review! I’m glad I could help make your experience easy and enjoyable. I look forward to helping you again in the future. Kind regards, Jane
Good attention and ideas
Good attention, and listening, from Mia. She took care to understand what I was looking for and come up with options.
And sent clear emails and docs.
19 November 2025
Reply from Hays Travel - Haywards Heath
Thank you so much for your lovely review! I’m so glad I could help make your experience easy and enjoyable. It was a pleasure assisting you, and I look forward to helping you again in the future. Kind regards, Mia
Great!
Had a brilliant experience at Hays Travel in Haywards Heath. The lovely new young apprentice who helped us was absolutely fantastic. She was so sweet, friendly, and incredibly patient while helping us find the perfect holiday. Nothing was too much trouble, and she made the whole process easy and enjoyable. A real asset to the team, thank you!
19 November 2025
Unprompted review
Reply from Hays Travel - Haywards Heath
Thank you so much for your lovely review! I’m so glad I could help make your experience easy and enjoyable. It was a pleasure assisting you, and I look forward to helping you again in the future. Kind regards, Zahra.
Friendly and knowledgeable
Friendly and knowledgeable. I felt particularly confident with booking that it is exactly what was required.
14 October 2025
Reply from Hays Travel - Haywards Heath
Hello , Thank you for your kind feedback , I am pleased I was able to help you , Kind regards Jane
Great Service as always.
Many thanks to Jane and her team for helping change my Jamaican holiday.
1 November 2025
Reply from Hays Travel - Haywards Heath
Hello , Thank you for your kind feedback , I am pleased I was able to help you , Kind regards Jane
Jane was extremely helpful sorting out…
Jane was extremely helpful sitting out our insurance in Haywards Heath office
8 November 2025
Reply from Hays Travel - Haywards Heath
Hello , Thank you for your kind feedback , I am pleased I was able to help you , Kind regards Jane
Haywards Heath.
I visited the Haywards Heath shop because I was having difficulties booking online on the Tui site. Mia was very helpful and with the help of her manager, was able to pretty much match the online discounted price. My whole experience was great and I was very pleased. Thank you.
7 November 2025
Reply from Hays Travel - Haywards Heath
Hello, Thank you for your kind feedback , I am pleased we was able to help you and get you booked, Kind regards Mia
Excellent service and very helpful staff
7 November 2025
Reply from Hays Travel - Haywards Heath
Hello, Thank you for your kind feedback , I am pleased I was able to help you and get you booked, Kind regards Mel
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