After many days researching a cruise holiday I gave up and went into my local Hays travel agent who sorted everything out within an hour, hotel, flights and cruise. Very impressed with Natalie who cou... See more
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See what reviewers are saying
We decided to book a cruise for 2027 but were undecided as to whether our preferred cruise was suitable for us. Your representative moved heaven and earth to answer our questions and found an entirel... See more
Company replied
Natalie was so helpful and searched to fine us the best deal for our cruise, for our family, which included finding us the right cabins and the best prices. She spent time explaining it all to us.... See more
Company replied
Nice was very helpful and even though she should have been on her lunch break fully explained and researched my holiday
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
14 St Johns Road, SO30 4QU, Hedge End, United Kingdom
- 01489 790077
4.9
Excellent
928 reviews
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Reply from Hays Travel - Hedge End
Thank you for your positive feedback. I am sure you will have a fabulous cruise. I am happy to help with queries you have with it. See you soon, Natalie
Mollie
We have now booked several holidays with Hays travel over the last 18 months , we always see Mollie, she is very helpful , explains everything in detail & is very knowledgeable. We will always go to Mollie in the future for our holidays
28 April 2026
Reply from Hays Travel - Hedge End
Thankyou so much for your kind review, I will pass on your comments on to Mollie!
Kind Regards, Leah :)
all good again as usual
26 April 2026
Reply from Hays Travel - Hedge End
Thank you for taking time to give us a 5* review and thank you for your continued support. I will pass this onto Natalie. - Nici
Molly was very friendly and helpful
Molly was very friendly and helpful. Helped me to make a choice for my holiday.
Very professional.
22 April 2026
Reply from Hays Travel - Hedge End
Thank you so much for this lovely review, Mollie will be delighted with your feedback. - Warmest regards - Nici
Staff carried my flights details with…
Staff carried my flights details with their usual efficiency.
18 April 2026
Reply from Hays Travel - Hedge End
Thank you for taking the time to give us a 4* review, it means a lot to us. - Jess
Nicci never ceases to amaze us
Nicci never ceases to amaze us. Always happy professional and makes the process so painless.
19 April 2026
Reply from Hays Travel - Hedge End
Aww thanks so much for your super kind review! Just doing my job but glad it makes you happy. Thank you for booking with me once again. - Nici
Reply from Hays Travel - Hedge End
Thank you so much for the 5* review, this means a lot to us! Thank you - Nici
All the staff at Hedge End Hays Travel…
All the staff at Hedge End Hays Travel are great, a special thanks goes to Natalie for all her help in booking our holiday!
14 April 2026
Reply from Hays Travel - Hedge End
Thank you for your positive feedback, it is much appreciated. This is a fantastic trip and I am happy to help with any queries you may have with it. See you soon, Natalie
I spoke to Leah who was extremely…
I spoke to Leah who was extremely helpful. She sorted out my holiday efficiently in a pleasant manner. I was very happy with my experience with Hays Travel.
10 April 2026
Reply from Hays Travel - Hedge End
Thankyou so much for your lovely comments, it was a pleasure helping you book your Australia flights!
Kind Regards, Leah :)
Patience of staff member
Patience of staff member. Didn't rush us happy to spend time finding the right holiday
5 April 2026
Reply from Hays Travel - Hedge End
Thank you for your positive feedback and for your booking, it is much appreciated. I am happy to help with any queries you may have with your holiday, see you soon, Natalie
Leah was very patient and gave us good…
Leah was very patient and gave us good info to help us with the right choice for all 4 of us
10 April 2026
Reply from Hays Travel - Hedge End
Thankyou so much for your kind review, it was a pleasure helping you all book your Fred Olsen cruise!
Kind Regards, Leah :)
Nicola was extremely helpful in every…
Nicola was extremely helpful in every aspect of the booking process .
7 April 2026
Reply from Hays Travel - Hedge End
Thanks so much for your kind review, it was an absolute pleasure to book your cruise for you. It was so nice yo see you and let me know if I can help with anything else. - Warmest regards - Nici
Fabulous and helpful experience 😀Highly…
Fabulous and helpful experience 😀Highly recommend for great deals.
7 April 2026
Reply from Hays Travel - Hedge End
Thank you for the lovely review! It was a pleasure to book your Prague trip, i'm sure you will have an amazing time.
Kind regards,
Mollie
I would always book with Steph
I would always book with Steph. She always finds us the best holidays and makes finding and booking a holiday so easy.
3 April 2026
Reply from Hays Travel - Hedge End
Always a pleasure to get you booked, thank you again for your booking. You will have the best time. Thanks Steph
A pleasant and satisfying visit
Our agent was able to identify what sort of cruises we were looking for and presented us with clear options in a very efficient manner and with our interests very much in mind.
31 March 2026
Reply from Hays Travel - Hedge End
Thank you so much for your lovely review. I was so pleased to be able to help you out with your cruises. I am happy to help you with any queries you might have. - Kindest regards - Nici
Your staff are very patent and…
Your staff are very patent and understanding while i was deciding where to go
19 March 2026
Reply from Hays Travel - Hedge End
Thank you for the 5 star review! As always, it is a pleasure to help book your next adventure.
Kind regards,
Mollie
Made enquiries about a city break that…
Made enquiries about a city break that Hays advertised on their Facebook page and I was helped with several different options and a multitude of queries. I wasn't pressured to book anything which is important to me.
13 March 2026
Reply from Hays Travel - Hedge End
Hi Louise,
Thank you for your 5 star review. I am so glad we could get your city break booked for you. We are always happy to help!
Kind Regards,
Jess
Confident
I have always used hays travel and have always found them professional, helpful and friendly
21 March 2026
Reply from Hays Travel - Hedge End
Thank you for the lovely review! I will pass your kind comments on to Leah.
Kind regards,
Mollie
Reply from Hays Travel - Hedge End
Thank you for your lovely feedback and your booking!, it is much appreciated . I am sure you will have a really fabulous time and I am happy to help with any queries you have, see you soon, Natalie
Excellent customer service and very…
Excellent customer service and very pleasant staff 😀
20 March 2026
Reply from Hays Travel - Hedge End
Thanks so much for your lovely review. It was a pleasure to help you as always. Kindest regards - Nici
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