After many days researching a cruise holiday I gave up and went into my local Hays travel agent who sorted everything out within an hour, hotel, flights and cruise. Very impressed with Natalie who cou... See more
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We decided to book a cruise for 2027 but were undecided as to whether our preferred cruise was suitable for us. Your representative moved heaven and earth to answer our questions and found an entirel... See more
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Natalie was so helpful and searched to fine us the best deal for our cruise, for our family, which included finding us the right cabins and the best prices. She spent time explaining it all to us.... See more
Company replied
Spent a lot of time sorting out and booking a holiday with Jessica, who was an absolute star. Extremely helpful and couldn't do enough to make sure all the holiday questions were covered. An absolut... See more
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Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
14 St Johns Road, SO30 4QU, Hedge End, United Kingdom
- 01489 790077
4.9
Excellent
928 reviews
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Natalie saw to our booking
Natalie saw to our booking , very helpful as always , guided us through the myriad
Of options on the P&O website to get the room and holiday we wanted,
Many thanks for all your help and advice.
See you soon for the next cruise/ holiday.
9 June 2026
Reply from Hays Travel - Hedge End
Thank you for your positive feedback, it is much appreciated! I am sure you will have a lovely cruise and am happy to help with any queries you may have with it, see you soon, Natalie
Mollie was extremely informative and…
Mollie was extremely informative and helpful of the cruise we were looking at prior to booking .
We booked on line with ease and are delighted with our next adventure
4 June 2026
Reply from Hays Travel - Hedge End
Thank you for the lovely review! It was a pleasure to book your first Fred Olsen cruise, I'm sure you will have the best time.
Kind regards,
Mollie
I never disappointed at the out come…
I never disappointed at the out come when we book a holiday
2 June 2026
Reply from Hays Travel - Hedge End
Thank you for the lovely review it is always a pleasure to get you booked. Thanks Steph
2person booking
It was a different transaction as I was booking at the same time as my friend who was in the cardif branch It went very well . Thanks Mollie
3 June 2026
Reply from Hays Travel - Hedge End
Thank you for the 5-star review! I'm glad we managed to get you booked on a lovely cruise, I'm sure you will both have a great time.
Kind regards,
Mollie
Everything went well and smooth
Everything went well and smooth, no problems very helpful I was very impressed with the travel agent.
1 June 2026
Reply from Hays Travel - Hedge End
Thank you so much for giving us a such a lovely review. Thank you for your booking. - Nici
Excellent customer service as always
31 May 2026
Reply from Hays Travel - Hedge End
Thank you for 5 star review, always a pleasure to get you booked. Regards Leah
Natalie was great & booked everything…
Natalie was great & booked everything for us, lots of useful information.
Got exactly the cruise we wanted
24 May 2026
Reply from Hays Travel - Hedge End
Thankyou for your kind review, I will pass on your comments on to Natalie!
Kind Regards, Leah :)
Reply from Hays Travel - Hedge End
Thankyou for your kind review, it was a pleasure helping you get your flights booked!
Kind Regards, Leah :)
Reply from Hays Travel - Hedge End
Hi Gwenda,
Thank you for your 5-star review, we are always happy to help.
Kind Regards,
Hays Travel Hedge End
Natalie at Hedge End is brilliant.
16 May 2026
Reply from Hays Travel - Hedge End
Thank you for giving us a 5* review, it means a lot to us. I will pass your comments onto Natalie
Have always dealt with Natalie
Have always dealt with Natalie. Always very helpful. Two bookings made on this same day.
15 May 2026
Reply from Hays Travel - Hedge End
Thank you for your positive feedback, I am sure you will have a wonderful cruise, see you soon, Natalie
Leah at Hedge End branch was amazing…
Leah at Hedge End branch was amazing helping me get the best price for a week away I will definitely go back to Hayes 100% very happy
14 May 2026
Reply from Hays Travel - Hedge End
Thankyou so much for your kind review, It was a pleasure helping you get this all booked up!
Kind Regards, Leah :)
Great service
Great service
I felt Nici listened to what I was looking for, she did a great job of researching the options and reporting back to me and talking through what would work
14 May 2026
Reply from Hays Travel - Hedge End
Thank you so much for your kind review, it was an absolute pleasure to book your holiday for you. If you need anything else then you know where I am! - Kindest regards - Nici
We always get a very warm welcome in…
We always get a very warm welcome in Hays in Hedge End.
The team there are always happy and smiling. Helping you go through what you are asking for.
Thankyou very much.
6 May 2026
Reply from Hays Travel - Hedge End
Hi Kathy,
Thank you so much for your lovely 5-star review, we are always happy to help.
Kind Regards,
Hays Travel Hedge End
60th birthday Cruise 2028
Wouldn't use anyone else. The ladies at Hays Hedge End are always on the ball and very efficient.
10 May 2026
Reply from Hays Travel - Hedge End
Thank you so much for your lovely review, it was a pleasure to see you both and book this special holiday for you. - Kindest regards - Nici
So helpful
We visited Hedge End branch with no idea of what we wanted or where we wanted to go on holiday. We were met by Stephanie and she had the patience of a saint and managed to find us a great holiday, within budget for the dates we wanted. She really was brilliant. Thank you Stephanie
3 May 2026
Reply from Hays Travel - Hedge End
Thankyou so much for your kind review, I will pass on your lovely comments on to Steph!
Kind Regards, Leah :)
Just made me at easy and took control…
Just made me at easy and took control and explained everything in easy terms thankyou
7 May 2026
Reply from Hays Travel - Hedge End
Thank you for the kind comments! It was a pleasure to get your family cruise booked, I'm sure you will all have a lovely time.
Kind regards,
Mollie
Bethany was extremely helpful and…
Bethany was extremely helpful and booked our cruise efficiently and kindly helped us choose the cabin 👌
7 May 2026
Reply from Hays Travel - Hedge End
Thankyou for your kind review, I will pass on your comments on to Steph!
Kind Regards, Leah :)
Mollie was especially helpful
Mollie was especially helpful, very well informed. Focused on our exact requirements. The booking process was smooth including airport parking, extension for room on last day. Mollie gave excellent service
5 May 2026
Reply from Hays Travel - Hedge End
Thank you for the lovely review! It was a pleasure to book your Crete holiday, I'm sure you will both have a great time.
Kind regards,
Mollie
Very efficient.
2 May 2026
Reply from Hays Travel - Hedge End
Thankyou for your review, it was a pleasure helping you get your Australia trip all booked for you! :)
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