Hays Travel - Hedge End Reviews 

929
TrustScore 5 out of 5

4.9

14 St Johns Road, SO30 4QU Hedge End, GB


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Rated 5 out of 5 stars

After many days researching a cruise holiday I gave up and went into my local Hays travel agent who sorted everything out within an hour, hotel, flights and cruise. Very impressed with Natalie who cou... See more

Company replied

Rated 5 out of 5 stars

We decided to book a cruise for 2027 but were undecided as to whether our preferred cruise was suitable for us. Your representative moved heaven and earth to answer our questions and found an entirel... See more

Company replied

Rated 5 out of 5 stars

Natalie was so helpful and searched to fine us the best deal for our cruise, for our family, which included finding us the right cabins and the best prices. She spent time explaining it all to us.... See more

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Rated 5 out of 5 stars

Spent a lot of time sorting out and booking a holiday with Jessica, who was an absolute star. Extremely helpful and couldn't do enough to make sure all the holiday questions were covered. An absolut... See more

Company replied


Company details

  1. #21 of 206 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #8 of 101 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 14 St Johns Road, SO30 4QU, Hedge End, United Kingdom

  • 01489 790077

4.9

Excellent

TrustScore 5 out of 5

929 reviews

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4.9

All reviews

(929)

119,160 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Stress free excellent service

As usual we described what we wanted and they found us the perfect match . So.much easier and stress free than trying to book it ourselves

27 June 2026
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Reply from Hays Travel - Hedge End

Thank you so much for your lovely review, I will pass this on to Natalie for you! Kind Regards, Jess

Rated 5 out of 5 stars

Yet another Hays booking - it's addictive!

Having found I was going to be home for Easter, but wanting to be in Gran Canaria, I knew where to go. At Hays, I often deal with Nici as she know what I want almost without asking. She confirmed by holiday choice was correct, and guided me through the booking with a smile! It's a simple enough booking which I could do myself, but why bother when I can get their expert help during and after the booking.

30 June 2026
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Reply from Hays Travel - Hedge End

Thank you so much for giving me such a lovely review, it is always a pleasure to book your holidays as you know exactly what you want and I am more than happy to help. - Kindest regards - Nici

Rated 5 out of 5 stars

Lovely travel agent

Lovely travel agent, very helpful but not at all pushy, didn’t feel pressurised to book anything. Agent had personally travelled on this particular cruise ship - it was great to have her knowledge of the ship. Will definitely use Hays Travel again. Highly recommended.

30 June 2026
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Reply from Hays Travel - Hedge End

Thank you so much for your kind review, it was a pleasure to book your cruise for you and hope you have a wonderful time! - Kindest regards, Nici

Rated 5 out of 5 stars

We booked with Hays at Hedge end,

We booked with Hays at Hedge end,
Great experience with Stephanie she
Was very helpful to what we required.
Would book a holiday with her again,
Great asset to Hays travel.

20 June 2026
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Reply from Hays Travel - Hedge End

Thank you for your lovely 5 star review,it was a pleasure to get you booked. I will look forward to booking you again in the near future. Kind Regards Stephanie

Rated 5 out of 5 stars

Hays travel agency Hedge End Southampton

Hays travel agency hedge end are all amazing staff!! They are all helpful and kind, plus they never rush your holiday booking. I always see one travel agency name (Nicki) for quite a few years. she has so much patience!! and so kind!! Plus always gives us the best itinerary. We had amazing holidays which Nicki has found and booked for us!! Once again I will continue booking my holiday's with hays travel hedge end. Keep up the good work girls!!! 😊👍👍

28 June 2026
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Reply from Hays Travel - Hedge End

Thank you so much for your super kind review. It is always such a pleasure to see you and help you with your next holiday. It is such a nice itinerary and I am confident you will have the best time! Let me know if I can do anything else for you! - Warmest regards - Nici

Rated 5 out of 5 stars

As always

As always. Great.

28 June 2026
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Reply from Hays Travel - Hedge End

Thank you for your 5 star review, always a pleasure to get you booked. Thanks Natalie

Rated 5 out of 5 stars

Great Service.

Already chosen hotel and company. Information passed to Stephanie. Called me back within ten minutes and went ahead and booked. Couldn’t have been easier.

27 June 2026
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Reply from Hays Travel - Hedge End

Thank you for your 5 star review, it is always a pleasure to get you booked. Not long to wait now. Regards Stephanie

Rated 5 out of 5 stars

Easy way to book a holiday

This is the second holiday we have booked with Hays travel hedge end , they don’t rush you they sort everything out for you so all you have to do is enjoy the holiday,the staff are all very friendly and as we are both disabled they arrange all the assistance you need at the airport and put requests to the hotel for you.it makes the whole process very easy, all thanks to Nicola😄

25 June 2026
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Reply from Hays Travel - Hedge End

Thank you for your lovely review, it is always a pleasure to book your holidays. Regards Nici

Rated 1 out of 5 stars

Flight was cancelled

Flight was cancelled, alternative was a two day waste. Have no rebooked

23 June 2026
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Reply from Hays Travel - Hedge End

Thank you for your feedback, we are extremely sorry that Aurigny cancelled your flight this was something beyond Hays Travels control but we are so glad we managed to get you re booked, Regards Stephanie

Rated 5 out of 5 stars

Brilliant experience …

Wonderful friendly and informative staff member, Natalie Goodall. Nothing was too much trouble for her .

24 June 2026
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Reply from Hays Travel - Hedge End

Thank you so much for your lovely review, Its great you have trips to look forward. I am happy to help with any queries you might have with your bookings. See you soon, Natalie

Rated 5 out of 5 stars

Leah found three hotels in Krakow that…

Leah found three hotels in Krakow that suited our needs. She was happy to run through them again before we selected one.
Leah was polite and efficient at all times.

23 June 2026
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Reply from Hays Travel - Hedge End

Thankyou so much for your kind review, it was a pleasure helping you get your Krakow trip all booked for you both!
Kind Regards, Leah :)

Rated 5 out of 5 stars

The efficiency of booking the cruise…

The efficiency of booking the cruise and the position of the cabin where we wanted it was great and the friendliness of the staff member - much appreciated. Once again well done Hayes !

18 June 2026
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Reply from Hays Travel - Hedge End

Thankyou so much for your kind review, it was an absolute pleasure helping you both get your cruise booked!
Kind Regards, Leah :)

Rated 5 out of 5 stars

As always Natalie at Hedge End made the…

As always Natalie at Hedge End made the process of booking our holiday effortless for us. We also had to rearrange a few things and again she did all the work. Nothing is ever too much trouble for any of the staff at the Hedge End branch

19 June 2026
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Reply from Hays Travel - Hedge End

Thank you for your positive feedback, it is much appreciated ! I am so pleased you have another wonderful cruise to look forward to, speak to you soon, Natalie

Rated 5 out of 5 stars
Hays Travel - Hedge End logo

Reply from Hays Travel - Hedge End

Thankyou so much for your kind review, it was a pleasure helping you with your booking!
Kind Regards, Leah :)

Rated 5 out of 5 stars

Natalie was kind and helpful

Natalie was kind and helpful

18 June 2026
Hays Travel - Hedge End logo

Reply from Hays Travel - Hedge End

Thank you for your positive feedback, it is much appreciated. I am please I was able to assist you and am happy to help with any queries you might have, see you soon, Natalie

Rated 5 out of 5 stars

Hays never disappoints and always…

Hays never disappoints and always manages to find me a deal. Left booking 3 holidays in one go two for next year and one for 2028! Thank you Molly to listening to us and finding us exactly what we where looking for

16 June 2026
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Reply from Hays Travel - Hedge End

Thank you for the 5 stars, it was a pleasure to get you booked and how exciting you have 3 holidays to look forward to. Thanks Mollie

Rated 5 out of 5 stars

Nothing was too much trouble for Mollie…

Nothing was too much trouble for Mollie at your Hedge End branch. All the staff there are friendly, helpful and professional. We are not always good with technical advancements but Mollie helped us with the cruising app. Have used your travel agent so many times and will continue to do so.

13 June 2026
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Reply from Hays Travel - Hedge End

Thank you for the lovely review! It was a pleasure to book your next cruise, we are always happy to help.

Kind regards,
Mollie

Rated 5 out of 5 stars

Great service as ever

Great service as ever. Friendly, knowligable anc greag value. Thankyou Nicky

11 June 2026
Hays Travel - Hedge End logo

Reply from Hays Travel - Hedge End

Thanks for the kind comments, it was a pleasure as always to help book your holiday. Anything you need then let me know - Nici

Rated 5 out of 5 stars

Steph was very knowledgeable about all…

Steph was very knowledgeable about all the different cruise lines - but not pushy. Listened to our requirements any any queries we had
We are very happy with our choice of cruise and looking forward to it

9 June 2026
Hays Travel - Hedge End logo

Reply from Hays Travel - Hedge End

Thank you for your lovely review, it was a pleasure to get your 1st cruise booked for your anniversary. I am so excited for you. Regards Stephanie

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