After many days researching a cruise holiday I gave up and went into my local Hays travel agent who sorted everything out within an hour, hotel, flights and cruise. Very impressed with Natalie who cou... See more
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We decided to book a cruise for 2027 but were undecided as to whether our preferred cruise was suitable for us. Your representative moved heaven and earth to answer our questions and found an entirel... See more
Company replied
Natalie was so helpful and searched to fine us the best deal for our cruise, for our family, which included finding us the right cabins and the best prices. She spent time explaining it all to us.... See more
Company replied
Nice was very helpful and even though she should have been on her lunch break fully explained and researched my holiday
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
14 St Johns Road, SO30 4QU, Hedge End, United Kingdom
- 01489 790077
4.9
Excellent
928 reviews
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Nicola was so helpful
Nicola was so helpful. We just walked in and wanted to go to Florence 4 days later , needing a central hotel . The hotel was stunning and less that 8 minutes from all the major sights and museums. She went the extra mile checking us in and arranging seats.
We had such a wonderful time !
15 February 2026
Reply from Hays Travel - Hedge End
Thank you so much for your lovely review, I am so glad you had a good time in Florence. - Kindest regards, Nici
All ways a pleasure to see our local…
All ways a pleasure to see our local staff
most helpfull with a sense of humour.
regards Geoff.
15 February 2026
Reply from Hays Travel - Hedge End
Thank you so much for your lovely review, it means the world to us. Thank you for booking with us again. - Kindest regards, Nici
Jessica what very afficiant and polite…
Jessica what very afficiant and polite a credit to you company.
21 February 2026
Reply from Hays Travel - Hedge End
Hi Benjamin,
Thank you for your 5-star review. I am so glad we could get your holiday booked for you. We are always happy to help.
Kind Regards,
Jess
Really helpful and accommodating to…
Really helpful and accommodating to find the best option. Great advice too. Would definitely recommend.
21 February 2026
Reply from Hays Travel - Hedge End
Hi Rachel,
Thank you for your lovely review! We are so happy to hear that we could find the best option for you. We are always happy to help.
Kind Regards,
Hays Travel Hedge End Team
Very good service.
20 February 2026
Reply from Hays Travel - Hedge End
Thank you for your positive feedback, it is much appreciated. I am sure you will have a great time and I am happy to help with queries you have with it, see you soon, Natalie
Brilliant service Hays Hedge End
Brilliant service Stephanie
You found us our fabulous holiday to Sri Lanka. With direct flights.
The first holiday Stephanie found was an instant hit. The hotel is fabulous and a very short distance from the airport.
Well done.
Now we can celebrate Mums 80th birthday in style!
Great communication from Hays Hedge End, as needed to all be processed over the phone.
18 February 2026
Reply from Hays Travel - Hedge End
Morning Terese,
I am so happy to hear that you appreciated the service and that I could find you a fabulous holiday to Sri Lanka with direct flights. It's great to know the hotel was an instant hit and close to the airport. We hope you celebrate your Mum's 80th birthday in style! Regards Stephanie
Hays for Holidays …
Have used Hays for all of my holidays over the past 5/ 6 years.
Molly & Leah are great.
Very helpful , friendly and patient while trying to choose the best options for a holiday.
Always keep in touch throughout the process of booking aswell
10 February 2026
Reply from Hays Travel - Hedge End
Thank you for the lovely review! I will pass your kind comments on to Leah. We are always happy to help get your next holiday booked.
Kind regards,
Mollie
Excellent Service
Stephanie could not have been more pleasant or helpful. She really went the extra mile to organise a holiday tailored to our requirements. Difficult to see how the experience could be improved
14 February 2026
Reply from Hays Travel - Hedge End
I am so happy to hear that all my planning met your needs and that your experience was so positive. I appreciate you taking the time to share your feedback. Thanks Stephanie
Great service
We are very happy with Nicola Banks customer service, great advice too us as alway.
14 February 2026
Reply from Hays Travel - Hedge End
Thank you so much for your lovely feedback, it is always a pleasure to help you with your holidays, see you soon, Nici
Reply from Hays Travel - Hedge End
Thank you for your positive feedback and for your booking. I am sure you will have wonderful time and I am happy to help with any query at all, see you soon, Natalie
Our travel advisor was Natalie who was…
Our travel advisor was Natalie who was very friendly and helpful and efficient.
14 February 2026
Reply from Hays Travel - Hedge End
Thank you for your positive feedback and for your booking, it is much appreciated! I am sure you will have a great holiday , I am happy to help with any queries you might have with your booking, see you soon, Natalie
Knowledgeable staff
Knowledgeable staff. Plenty of options to consider and reasonable price.
13 February 2026
Reply from Hays Travel - Hedge End
Thank you for the 5-star review! It was a pleasure to get your lovely St Lucia holiday booked.
Kind regards,
Mollie
Brilliant was small problem with our…
Brilliant was small problem with our booking WHICH WAS DOWN TO US .But sorted out straight away THANK YOU ALL AT HAYS.Nice to speak to someone face to face .
6 February 2026
Reply from Hays Travel - Hedge End
Thankyou so much for your kind review, It is always a pleasure helping you with your bookings!
Kind Regards, Leah :)
Excellent friendly service
Excellent friendly service. Jess was a great help & got my Holiday travel sorted for me 🌟
11 February 2026
Reply from Hays Travel - Hedge End
Hi Angela,
Thank you for your lovely review, I am so glad we could get your holiday travel sorted for you!
Kind Regards,
Jess
We have had excellent service from…
We have had excellent service from Mollie, she has been looking out for a specific trip for us and it became available so she got in touch and we booked through her.
10 February 2026
Reply from Hays Travel - Hedge End
Thank you for the 5-star review! It was a pleasure to get your Canada tour booked, I'm sure you will have the best time.
Kind regards,
Mollie
Friendly and knowledgeable staff
Friendly and knowledgeable staff, who are happy to go the extra mile. No question is too much trouble. Second holiday booked with them and very happy to go back again.
8 February 2026
Reply from Hays Travel - Hedge End
Thank you for the lovely review! As always it was a pleasure to get your next cruise booked, i'm sure you will both have a great time.
Kind regards,
Mollie
Nici is fantastic
Nici is fantastic, finding great deals listening carefully to our requirements and finding great holidays to make memories.
10 February 2026
Reply from Hays Travel - Hedge End
Thank you for your lovely review. I am sure you will have a lovely cruise together - Kindest regards, Nici
Great advice & really helpful
Great advice from a real professional. Every small but important detail was listened to & put into our plans. Thanks Stephanie : - )
31 January 2026
Reply from Hays Travel - Hedge End
I really appreciate you sharing your experience! I am so happy to hear that my advice met your needs and that I could incorporate every important detail into your plans. Thanks again Stephanie
Lovely helpful staff
7 February 2026
Reply from Hays Travel - Hedge End
Thanks so much for your 5 star review, it was a pleasure to get you booked. Regards Steph
Nicky at the Hedge End branch was…
Nicky at the Hedge End branch was extremely helpful, she found just the holiday we were looking for.
6 February 2026
Reply from Hays Travel - Hedge End
Thank you so much for your lovely review. I think it is a fabulous holiday, you'll have an amazing time! - Nici
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