After many days researching a cruise holiday I gave up and went into my local Hays travel agent who sorted everything out within an hour, hotel, flights and cruise. Very impressed with Natalie who cou... See more
Company replied
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After many days researching a cruise holiday I gave up and went into my local Hays travel agent who sorted everything out within an hour, hotel, flights and cruise. Very impressed with Natalie who cou... See more
Company replied
We decided to book a cruise for 2027 but were undecided as to whether our preferred cruise was suitable for us. Your representative moved heaven and earth to answer our questions and found an entirel... See more
Company replied
Natalie was so helpful and searched to fine us the best deal for our cruise, for our family, which included finding us the right cabins and the best prices. She spent time explaining it all to us.... See more
Company replied
Spent a lot of time sorting out and booking a holiday with Jessica, who was an absolute star. Extremely helpful and couldn't do enough to make sure all the holiday questions were covered. An absolut... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
14 St Johns Road, SO30 4QU, Hedge End, United Kingdom
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Excellent customer service and very pleasant staff 😀

Reply from Hays Travel - Hedge End
Stephanie who works at hedge end, kind, relatable and helpful

Reply from Hays Travel - Hedge End
Molly was very helpful and understanding. She explained explained everything to us.

Reply from Hays Travel - Hedge End
Surprised at the cost for booking through Hays, it took the stress out of trying to book on line,and with a very helpful young lady doing it all for us.will definitely use Hays again for future hols.

Reply from Hays Travel - Hedge End
We have previously booked with Hays in Hedge End with Mollie.
We returned again and Mollie looked after us.
Thank you Mollie for your patience, attention to detail and your calm approach to looking after customers.
We are looking forward to our trip to Morocco in June that you have carefully put together ensuring the trip included the key destinations within our travel plan.
We will return for you to help us with future trips as we feel confident that you have everything covered to ensure our trips memorable.
Thank you. 😊

Reply from Hays Travel - Hedge End
The staff in the Hedge End branch are always friendly, professional and always do their very best to assist

Reply from Hays Travel - Hedge End
The staff are always professional polite and friendly. We are elderly and can not go down the digital route, they will always help and do it for us.

Reply from Hays Travel - Hedge End
Nicola was very helpful and informative and made the whole process of booking easy

Reply from Hays Travel - Hedge End

Reply from Hays Travel - Hedge End
Nicolas is very friendly and very informative. She went an extra mile to try to see our payments through but unfortunately, no fault of her own, the payment system let us down and we had to come in in person. When we did she was very helpful again. We know she will arrange everything for us

Reply from Hays Travel - Hedge End
Stephanie was very patient with our request. She persevered with every thing we asked of her, and finally after a great deal of work she finally arranged and booked our trip to Japan.

Reply from Hays Travel - Hedge End
The service from Hays Travel in Hedge End is always excellent. Leah is especially helpful and nothing is to much trouble. Thank you

Reply from Hays Travel - Hedge End
They are always so helpful. On this occasion it was Natalie, who took on our search for a Greek Island cruise.

Reply from Hays Travel - Hedge End
MOLLY WAS VERY PATIENCE WITH MY FRIEND AND I AT THE HEDGE END BRANCH
WE FIND THEM VERY HELPFUL AND ANSWER ANY QUESTIONS WE NEED TO ASK
VERY SATISFIED THANK YOU

Reply from Hays Travel - Hedge End
THE YUNG LADY LEAR WAS VERY FRIENDLY EFFICIENT AND HELPFUL.WE ALWAYS PREFER TO HAVE FACE TO FACE CONTACT.
WOULD USE THE SERVIVE AGAIN.
Mr
MRS GG+L ENGEL

Reply from Hays Travel - Hedge End
Excellent customer service from Leeann at hedge end . Knowledgeable good customer skills

Reply from Hays Travel - Hedge End

Reply from Hays Travel - Hedge End
Stephanie was very helpful. She listened to what we wanted out of our holiday to Italy and found just the right package well within our budget. Then when we had a problem with the date we booked it was all sorted without fuss. Everything was very stress free.

Reply from Hays Travel - Hedge End
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