Karen was very helpful she listened to what we required and did her very best to get it,which she did.Being friendly helps the customer to ask questions relating to what they require.
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See what reviewers are saying
James, at Hays Travel. Hemel Hempstead, sorted our holiday to Spain again. And just like last time was very professional and knowledgeable. Highly recommend James and Hays Travel. Hemel Hempstead.... See more
Company replied
Stephen was knowledgable, listened, confirmed things for our break as he went along on the system. Nothing was too much trouble, even phoned the hotel as ground room ended due to mobility issue... See more
Company replied
Karen made the experience lovely. She was so knowledgeable and helpful. She listened to our needs and worked hard to get the best on offer. She went out of her way to answer a medical question.
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
29 The Marlowes Centre, HP1 1DX, Hemel Hempstead, United Kingdom
- 01442816562
4.9
Excellent
626 reviews
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Sally listen very well to our…
Sally listen very well to our requirements & found our holiday with useful suggestions
17 October 2025
Reply from Hays Travel - Hemel Hempstead
Thank you for your very kind comments, your feedback is really appreciated.
I rang to book a holiday over the…
I rang to book a holiday over the telephone it was answered right away.
Karen dealt with my booking very professionally and efficiently.
I would use Hays again for booking my holiday over the.
15 October 2025
Reply from Hays Travel - Hemel Hempstead
Good morning Linda,
Thank you for your lovely words, we hope you have a nice time in Turkey.
Best wishes,
Karen
Really kind
Despite my anxiety at trying to reserve cabin for world cruise Hayes Hemel people were very kind and patient with me. Thank you.
14 October 2025
Reply from Hays Travel - Hemel Hempstead
Good afternoon,
We are glad we could put your mind at rest and we look forward to seeing you soon!
Kind regards,
Keesha
Reply from Hays Travel - Hemel Hempstead
Good afternoon,
Thank you for these kind words and we hope you have a lovely time on your amazing holidays!
Kind regards,
Danielle
A river cruise on the Douro
We were interested in a river cruise on the Duoro in Portugal. We wanted a good deal and a good experience. Luckily we were able to talk Steve, the Hays rep who had helped us in the past. With several options outlined we were give 24 hours to mull over the cruise details. With Steve's help we selected and booked what will be another great holiday.
11 October 2025
Reply from Hays Travel - Hemel Hempstead
Thank you for your very kind comments,,the staff really appreciate your feedback
Booked the flights all ok
Booked the flights all ok. Went down to hays travel the day before just to verify the luggage allowance. You looked it up and told me 40cm/55/23. Went back home to measure and they were well within the limits. Got to the departure lounge and got slapped with a £141 fee for cases being too big. Never again im sorry to say. We had to throw away half the clothes and ditch a suit case because apparently this was for only one way. Ruined the break away as well as costing a lot more money.
27 September 2025
Reply from Hays Travel - Hemel Hempstead
Good Morning
I have tried to make contact with you this morning so we can discuss this in more depth. If you could kindly give us a call on 01442 816562 or pop into store and we can discuss in more depth.
Kind regards
Sally
Steve at the Hemel Hempstead branch was…
Steve at the Hemel Hempstead branch was extremely helpful & honest. He answered any questions I had. He even printed out both sets of boarding passes. Excellent service will definitely use this company again
27 September 2025
Reply from Hays Travel - Hemel Hempstead
Thank you for your very kind comments,the staff really appreciate your feedback
Listened to our needs ,and arranged our…
Listened to our needs ,and arranged our holiday as requested .Our experience was very positive.Defo use them again
4 October 2025
Reply from Hays Travel - Hemel Hempstead
Good morning,
Thank you for your lovely words and we hope you have a nice time in Toronto!
Best wishes,
Sally
Aimee’s friendly attitude was very…
Aimee’s friendly attitude was very welcoming she did a fantastic job of booking our cruise 🚢 sorting out the car parking and our travel insurance too.
She is amazing 🤩
21 September 2025
Reply from Hays Travel - Hemel Hempstead
Thank you so much for your lovely review. Wer'e delighted to hear Aimee was able to make your experience so welcoming and help organise everything from your cruise to the finer details like car parking and insurance. We really appreciate you taking the time to share this and look forward to helping you again in the future.
Kind Regards
Hays Travel Team
Helpful and patient
The agent I dealt with was very helpful and patient and explained a options I asked her to.
22 September 2025
Reply from Hays Travel - Hemel Hempstead
Thank you for your kind review! We're so pleased to hear that our agent was able to explain everything clearly and support you with patience and care. Your feedback means a lot, and we hope to assist you again in the future.
Kind Regards
Hays Travel Team
Reply from Hays Travel - Hemel Hempstead
Thank you for the kind review. Glad I could help :)
Kind Regards
Keesha
Very helpful lady Aimee
Very helpful lady Aimee
All sorted and nice to book something by speaking to a person. You just know exactly what your getting
Richard
16 September 2025
Reply from Hays Travel - Hemel Hempstead
Thank you very much for the kind review, I'm glad I could help.
I hope you have a lovely holiday
Kind Regards
Aimee
Karen at the Hemel branch is fantastic
Karen at the Hemel branch is fantastic. She went above and beyond to sort out our 20th wedding anniversary holiday. Highly recommended.
16 September 2025
Reply from Hays Travel - Hemel Hempstead
Good morning Paul,
Thank you very much for the lovely review. We will always try our hardest to find the perfect holiday for our customers.
We hope you have a lovely holiday in the Maldives!
Kind regards
Karen
Very helpful and professional once we…
Very helpful and professional once we arranged all the hotels but fantastic service .
20 September 2025
Reply from Hays Travel - Hemel Hempstead
Good morning,
Thank you very much for the kind words and I'm glad we found the perfect hotels! Hope you have a lovely holiday in Thailand!
Best wishes,
Brita
Spring 2026 holiday
Very professional staff went through all the options of the holiday that we were looking at
When we decided on the holiday the booking process was seamless and all the documentation gave all the information needed
17 September 2025
Reply from Hays Travel - Hemel Hempstead
Good Morning
Thank you very much for your kind review.
Best wishes
Sally
Reply from Hays Travel - Hemel Hempstead
Good Afternoon,
Thank you so much for your kind feedback. It was my pleasure to help you book your holiday.
Kind Regards
Danielle
Reply from Hays Travel - Hemel Hempstead
Thank you for leaving such a kind review.
It was our pleasure to help you with your enquiry and to find your perfect holiday.
Kind regards
Hays Travel Team
Steve was patient & helped us find…
Steve was patient & helped us find something that suited our needs.
15 September 2025
Reply from Hays Travel - Hemel Hempstead
Thank you very much for the lovely review. We will always try our hardest to find the perfect holiday for our customers.
We hope you have a lovely holiday!
Kind regards
Steve
Friendly team and understand the…
Friendly team and understand the requirements and find the perfect holiday
7 September 2025
Reply from Hays Travel - Hemel Hempstead
Good Afternoon,
Thank you for leaving such a kind review.
It was our pleasure to help you with your enquiry and to find your perfect holiday.
Kind Regards
Hay travel Team
Danielle quickly understood what we…
Danielle quickly understood what we wanted and organised it.
5 September 2025
Reply from Hays Travel - Hemel Hempstead
Good Afternoon,
Thank you so much for your kind feedback. It was my pleasure to help you book your holiday.
Kind Regards
Danielle
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