Karen was very helpful she listened to what we required and did her very best to get it,which she did.Being friendly helps the customer to ask questions relating to what they require.
Company replied
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See what reviewers are saying
James, at Hays Travel. Hemel Hempstead, sorted our holiday to Spain again. And just like last time was very professional and knowledgeable. Highly recommend James and Hays Travel. Hemel Hempstead.... See more
Company replied
Karen made the experience lovely. She was so knowledgeable and helpful. She listened to our needs and worked hard to get the best on offer. She went out of her way to answer a medical question.
Company replied
Stephen was knowledgable, listened, confirmed things for our break as he went along on the system. Nothing was too much trouble, even phoned the hotel as ground room ended due to mobility issue... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
29 The Marlowes Centre, HP1 1DX, Hemel Hempstead, United Kingdom
- 01442816562
4.9
Excellent
624 reviews
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Great place to book from so helpful and…
Great place to book from so helpful and always get you the best deals
Thank you
20 December 2025
Reply from Hays Travel - Hemel Hempstead
We appreciate your kind words! We're happy to hear that we could help you find great deals and provide helpful service. Thank you for booking with us!
Kind Regards
Hays Travel Team
Brilliant service
17 December 2025
Reply from Hays Travel - Hemel Hempstead
Good Morning
Thank you for taking the time to leave a review. We hope you enjoy your holiday to Greece.
Beast wishes
Sally
Staff who know there product
7 December 2025
Reply from Hays Travel - Hemel Hempstead
Good Morning
Thank you for taking the time to leave a review. We really hope you enjoy your winter sun.
Best Wishes
Sally
A very special celebration 80 and 18
Danielle was welcoming the minute I sat down at her desk. She understood what I was talking about and helped to make all the right decisions for me with me. No sense of hurrying me up.
Truly a relaxing booking was made by Danielle for myself and my Grandson x
3 December 2025
Reply from Hays Travel - Hemel Hempstead
Thank you so much for your lovely review! We’re really glad to hear that Danielle made everything feel welcoming and relaxing for you.
Reply from Hays Travel - Hemel Hempstead
Good Morning
Thank you very much for choosing Hays Travel to book your cruise. We hope you have a lovely time.
Best Wishes
Karen
The lady sorting out my booking…
The lady sorting out my booking explained everything for me and assured everything is going to work out fine and plenty of staff in the office, also the deposit was fairly reasonable
3 December 2025
Reply from Hays Travel - Hemel Hempstead
Thank you for the lovely review , I'm pleased I was able to help and reassure you .
We all hope you have a wonderful holiday :)
Kind Regards
Karen and The Hays team
So much help from stephen in the Hemel branch amazing service couldn’t have done it without you
So much help from Stephen in the Hemel Hempstead branch went way beyond expectations thankyou stephen
30 November 2025
Reply from Hays Travel - Hemel Hempstead
Thank you for your very kind comments your feedback is appreciated
Have a lovely holiday :)
There are amazing you ask them what…
There are amazing you ask them what you're looking for Find the best deals best holidays?I have booked many, many times with You The pleasant polite, and at the end you get what you been looking for. we will book every year with you
23 October 2025
Reply from Hays Travel - Hemel Hempstead
Good Morning
Thanks for taking the time to leave a review, We hope you have a lovely time in Tunisia.
Best Wishes
Sally
Excellent once again with Steve and…
Excellent once again with Steve and Sally and the team
23 November 2025
Reply from Hays Travel - Hemel Hempstead
Good Morning
Thank you for taking the time to leave a review,& Thanks for choosing Hays Travel for your next holiday.
Best wishes
Sally
Knowledgeable Staff
Steve worked very hard to find what we were looking for at the right price
19 November 2025
Reply from Hays Travel - Hemel Hempstead
Thank you for your lovely feedback.It will be a fantastic holiday for you
The young lady who helped us was…
The young lady who helped us was wonderful ( sorry i can’t remember her name) nothing was any trouble to her
16 November 2025
Reply from Hays Travel - Hemel Hempstead
Thank you for the lovely review, glad we were able to help.
Have a lovely holiday :)
Kind Regards
Hays travel Hemel Hempstead
Great booking experience
Great booking experience! We saw an ad in the window so popped in with our kids, ended up leaving with a different but amazing deal for a family holiday more suited to our needs. Really lovely team and also other great customers in there too who shared a discount they had. 10/10 :)
8 November 2025
Reply from Hays Travel - Hemel Hempstead
Thank you so much for your very kind comments.Its great that you have a lovely holiday to look forward to.
They were all very friendly &…
They were all very friendly & efficient. The young lady who served me found me an excellent price for a flight. I was very pleased with the whole experience!
1 November 2025
Reply from Hays Travel - Hemel Hempstead
Thank you for your feedback it is very much appreciated
Very approachable helpful staff
Very approachable helpful staff. They take the time to guide you through making the right choices when booking your holiday
7 November 2025
Reply from Hays Travel - Hemel Hempstead
Thank you for your very kind comments,the staff really appreciate your feedback
Steve made my bookings extremely easy…
Steve made my bookings extremely easy and told me everything I needed to know step by step and not rushed
26 October 2025
Reply from Hays Travel - Hemel Hempstead
Thank you for your very kind comments, the staff really appreciate your feedback.
Brilliant service
Brilliant service, Steven helped us find a great deal , without rushing us at all ,Thankyou
24 October 2025
Reply from Hays Travel - Hemel Hempstead
Thank you for your very kind comments, your feedback is greatly appreciated.
Happy holidays
Very happy with the Staff the lady who booked my holiday was Sally,very efficient, when answering all my questions
17 October 2025
Reply from Hays Travel - Hemel Hempstead
Thank you for your very kind comments, your feedback is greatly appreciated.
Karen who dealt with my booking was…
Karen who dealt with my booking was amazing. Explained everything fabulously making surecwe found the best deal!
18 October 2025
Reply from Hays Travel - Hemel Hempstead
It was a pleasure to be able to book your holiday for you for 2027. How Exciting. I hope you have the best time.
Kind regards
Karen
Polite and friendly staff
Polite and friendly staff. Karen was very helpful and her advice was welcome.
18 October 2025
Reply from Hays Travel - Hemel Hempstead
Thank you for your very kind comments, the staff really appreciate your feedback
Sally listen very well to our…
Sally listen very well to our requirements & found our holiday with useful suggestions
17 October 2025
Reply from Hays Travel - Hemel Hempstead
Thank you for your very kind comments, your feedback is really appreciated.
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