Karen was very helpful she listened to what we required and did her very best to get it,which she did.Being friendly helps the customer to ask questions relating to what they require.
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James, at Hays Travel. Hemel Hempstead, sorted our holiday to Spain again. And just like last time was very professional and knowledgeable. Highly recommend James and Hays Travel. Hemel Hempstead.... See more
Company replied
Karen made the experience lovely. She was so knowledgeable and helpful. She listened to our needs and worked hard to get the best on offer. She went out of her way to answer a medical question.
Company replied
Stephen was knowledgable, listened, confirmed things for our break as he went along on the system. Nothing was too much trouble, even phoned the hotel as ground room ended due to mobility issue... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
29 The Marlowes Centre, HP1 1DX, Hemel Hempstead, United Kingdom
- 01442816562
4.9
Excellent
623 reviews
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I visited your Hemel Hempstead branch…
I visited your Hemel Hempstead branch yesterday afternoon and was given a warm welcome. Over a friendly cup of coffee made by James i discussed my holiday requirements with Sally. She gave me lots of friendly advice including the best time to travel to Portugal for the Douro Cruise. She then rang Riviera Travel and we successfully made a booking for October 2026. I cannot fault the information or attention i received.
17 February 2026
Reply from Hays Travel - Hemel Hempstead
Good Afternoon
Thank you for taking the time to leave a lovely review.
So pleased that James coffee making skills have improved that they deserved a mention. :)
It was so lovely to see you and looking so well after a bad start to the year.
See you soon with passport details and you never know you might get a biscuit with that coffee.
Best Wishes
Sally
Reply from Hays Travel - Hemel Hempstead
I appreciate you taking the time to share your kind words, and I'm so pleased to hear that I provided a friendly and helpful experience!
Kind regards
Karen
Hays Travel - professional & helpful
Hays Travel has just helped us book a special holiday to see family in New York & then Bermuda. Danielle at the Hemel Hempstead branch was so professional and helpful, especially as we haven't visited these places before. We will definitely use Hays again
9 February 2026
Unprompted review
Reply from Hays Travel - Hemel Hempstead
I am happy to hear that I could help you book your special holiday to New York and Bermuda and that you get to visit your family to. It's great to know that you found my service professional and helpful. We appreciate your feedback and look forward to assisting you again.
Kind Regards
Danielle
Happy Customer
I was listened too and I received what I needed.
Sally was very efficient and looked into what I needed.
14 February 2026
Reply from Hays Travel - Hemel Hempstead
Good Morning
Thank you for taking the time to leave a lovely review. I am so pleased we managed to get you some all most perfect flight times :)
We will see you when its time to check in , Don't forget your passports :)
Best Wishes
Sally
Lanzarote booking
Knowledgeable and friendly travel advisor, Danielle done her job efficiently
14 February 2026
Reply from Hays Travel - Hemel Hempstead
Thank you so much for taking the time to give me a kind review . I am happy you found me knowledgeable and friendly and you felt I did everything efficiently for you. I look forward to helping you again in the future.
Kind Regards
Danielle
When my husband and I walked into the…
When my husband and I walked into the Hemel branch we were given a lovely welcome. The staff knew us before as we have used Hays travel a few times. Sally asked us what we were looking for, and then told us what was available. I wanted to go away in October as it was a special birthday year for me as I am 60 this year. So we have booked a week away around my birthday. I would recommend this branch to all of our friends and family.
13 February 2026
Reply from Hays Travel - Hemel Hempstead
Good Afternoon
Thank you very much for taking the time to leave a review, We hope your 60th Birthday celebrations are amazing.
Best Wishes
Sally
Reply from Hays Travel - Hemel Hempstead
Thank you for the lovely review.
Kind Regards
Hays Travel Hemel
Reply from Hays Travel - Hemel Hempstead
Thank you for your kind words , you are very welcome!
Kind Regards
Karen
Sally made me feel really welcome
Sally made me feel really welcome, she went out of her way to find me the best deal that suited my budget.
She tried every possible way to make my holiday cheaper and with what my requirements were, she always had my best interest in mind.
Well done Sally!!!!
You are a true credit to Hays Travel.
8 February 2026
Reply from Hays Travel - Hemel Hempstead
Good Morning
Thank you very much for taking the time to leave such a lovely review.
I hope you enjoy your holiday with your sons.
Best Wishes
Sally
Lovely staff in hemel hempstead branch…
Lovely staff in hemel hempstead branch never a problem will always go see them when booking
11 January 2026
Reply from Hays Travel - Hemel Hempstead
Good Moring
Thanks for taking the time to leave a review.
We love to see you and the family , even when your not booking holidays
Sally
Long weekend to Rome.
2 February 2026
Reply from Hays Travel - Hemel Hempstead
I Hope you have a lovely time in Rome
Kind regards
Karen
Good experience, third time with you steve and would continue in the future…
Good experience with your employee steve Hampstead branch. Very knowledgeable did not pressure us into anything we didn’t want. Kept us up-to-date through the process.
1 February 2026
Reply from Hays Travel - Hemel Hempstead
Mr Godley,
We appreciate you taking the time to share your positive experience. We're happy to hear that Steve's expertise and approach met your needs so well.
Hays Hemel
Really polite and found us the best…
Really polite and found us the best holidays iver the past year been away 3 times and was not disappointed
24 January 2026
Reply from Hays Travel - Hemel Hempstead
Good Morning
Thanks for taking the time to leave a lovely review. We hope you have a lovely holiday.
Best Wishes
Keesha
Reply from Hays Travel - Hemel Hempstead
Thank you for your kind words. It was my pleasure to be able to book your holiday.
Kind regards
Karen
Danielle was super helpful in helping…
Danielle was super helpful in helping me plan our family holiday
29 January 2026
Reply from Hays Travel - Hemel Hempstead
Good Morning
Thank you for your lovely review, i hope you enjoy your family holiday to Barbados.
Kind Regards
Danielle
The lady we worked with was brilliant
The lady we worked with was brilliant, very helpful & very patient as we went through different options (Her name was Ami )
29 January 2026
Reply from Hays Travel - Hemel Hempstead
Thank you for the lovely review , I'm glad we got something booked for you!
Have a lovely holiday
Kind Regards
Aimee
Very helpful
Danielle was very helpful with our enquiries and we ended up booking our holiday there and then.
20 January 2026
Reply from Hays Travel - Hemel Hempstead
Thank you so much for your kind review, It was my pleasure to help you with your holiday plans and I am so pleased you found myself helpful to your needs. I wish you a wonderful holiday.
Kindest Regards
Danielle
Hays Travel
Very helpful and informative
18 January 2026
Reply from Hays Travel - Hemel Hempstead
Thank you for your kind words.
Kind Regards
James
We have never been disapointed in Hays…
We have never been disapointed in Hays Hemel Hempstead the staff are really freindly and very helpfully in making sure our holiday booking is straight forward and Sally has always looked after us she is a star
26 January 2026
Reply from Hays Travel - Hemel Hempstead
Good Afternoon
Thank you very much for taking the time to leave a review.
We hope you enjoy your holiday to Portugal.
Best wishes
Sally
Reply from Hays Travel - Hemel Hempstead
Thank you for your kind words. It was a pleasure seeing you again and being able to book your holiday.
Kind regards
Karen
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