Karen was very helpful she listened to what we required and did her very best to get it,which she did.Being friendly helps the customer to ask questions relating to what they require.
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See what reviewers are saying
James, at Hays Travel. Hemel Hempstead, sorted our holiday to Spain again. And just like last time was very professional and knowledgeable. Highly recommend James and Hays Travel. Hemel Hempstead.... See more
Company replied
Karen made the experience lovely. She was so knowledgeable and helpful. She listened to our needs and worked hard to get the best on offer. She went out of her way to answer a medical question.
Company replied
Stephen was knowledgable, listened, confirmed things for our break as he went along on the system. Nothing was too much trouble, even phoned the hotel as ground room ended due to mobility issue... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
29 The Marlowes Centre, HP1 1DX, Hemel Hempstead, United Kingdom
- 01442816562
4.9
Excellent
624 reviews
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Thanks Hays, Hemel Hempstead!
Huge thanks to Steve, Brita and the team at Hays Travel, Hemel Hempstead. They booked my 12 day Norwegian coastal ferry/cruise with Havila which included flights to and from Bergen, hotel stay in Bergen, transport from the airport to the hotel, several excursions during the cruise and transport from the ship back to the airport after the cruise. Received a fantastic detailed itinerary listing daily activities and excursions. The Havila trip was beyond expectations, beautiful ship, amazing scenery, fine dining, lovely sea view cabin too. Even saw the spectacular Northern Lights on 5 nights. Not a traditional cruise, the scenery, excursions and fellow passengers are your entertainment. Perfect for those who prefer small ship travel where the ship can enter fjords that huge cruise liners can’t get to. There were around 200 passengers, not a huge cruise line which is not my idea of fun. Saved me a lot of hassle booking individual components myself. Highly recommend Hays, will definitely use them again. Thank you for an amazing trip!
9 March 2026
Unprompted review
Reply from Hays Travel - Hemel Hempstead
Thank you so much for your lovely comments.We are so pleased that the trip met and exceeded your expectations.Your feedback is greatly appreciated.
Reply from Hays Travel - Hemel Hempstead
Good Afternoon
We appreciate your lovely feedback; it's great to know we could assist you so effectively. We hope you have a wonderful time!
Best wishes
Sally
We had a lovely lady called Karen who…
We had a lovely lady called Karen who was very friendly and so helpful, we are two over 70 ladies who wanted to book a holiday, she found us a great deal in Greece very reasonable price and explained everything to us, would definitely recommend her.
19 March 2026
Reply from Hays Travel - Hemel Hempstead
Mrs Howard,
We're so glad to hear that you had such a positive experience and that you found our service helpful. We appreciate your recommendation and hope you enjoy your holiday in Greece!
Best wishes
Sally
Sally and the Team at Hays Hemel
Sally and the Team at Hays Hemel. Hempstead are just fab!! They are not about just booking your holiday and getting you out of the door they get excited with you and make the whole booking process fun , i will 100% be booking my future holidays with them
Thank you so much
Chelle and Ellie x
11 March 2026
Reply from Hays Travel - Hemel Hempstead
Good Afternoon
Thank you for taking the time to leave such a lovely review.
I hope that you really enjoy your Disney Cruise as we know how much of a Disney fan you are.
Best Wishes
Sally & Team
Steve the booking agent was extremely…
Steve the booking agent was extremely helpful, friendly and informative. Made us feel we were in safe hands.
7 March 2026
Reply from Hays Travel - Hemel Hempstead
Thank you Paul for your very kind comments.Another lovely trip for you to look forward to.
Game changer
Normally I am the one who bks everything!
Flights, transfers, hotels,& cruise on this occasion
Takes me so much time 🙁
Comparing this, looking at reviews etc
Sally was an abs godsend
Bkd everything from start to finish
Honestly this is a game changer for me!
Thank you so much ☺️
8 March 2026
Reply from Hays Travel - Hemel Hempstead
Good Afternoon
Thank you for taking the time to leave such a lovely review.
I really hope that you really enjoy your cruise & stay in Singapore.
Best Wishes
Sally
Danielle at the Hemel store was very…
Danielle at the Hemel store was very friendly and helpful offering lots of options for our forthcoming holiday
7 March 2026
Reply from Hays Travel - Hemel Hempstead
Good Afternoon,
Thank you for your kind review. I do hope you have a lovely holiday and I hope to be of assistance to you in the future.
Kindest Regards
Danielle
Great service
Great service. I am going to a place I hadn't thought of. But it looks amazing. I am very excited. Emirates is my favourite airline. It will be warm, my hotel looks nice and is right next to the beach, next to a lovely blue sea. Couldn't be happier. Thank you. Bali here I come!
24 February 2026
Reply from Hays Travel - Hemel Hempstead
Good Afternoon
Thank you for such a nice review, We really hope you have the very best time in Bali.
Kind regards
Sally
Very helpful advisor
Very helpful advisor, very patient & researched several options to find the holiday best suited to us.
Much better to deal one to one rather than trawling 100's of websites!!
24 February 2026
Reply from Hays Travel - Hemel Hempstead
Thank you for your very kind comments.My pleasure to help find you a lovely holiday.Steve
Reply from Hays Travel - Hemel Hempstead
Good Morning
Thank you for very much for taking the time to leave a review,
We really hope you enjoy your holidays to Spain.
Best Wishes
Sally
Absolutely love Hays Travel agent…
Absolutely love Hays Travel agent Steve. Always so helpful and find the right holiday for the right price every time.
25 February 2026
Reply from Hays Travel - Hemel Hempstead
Thank you so much for your lovely comments, much appreciated and always happy to help.Steve
Extremely helpful and informative
Extremely helpful and informative. Very nice people
28 February 2026
Reply from Hays Travel - Hemel Hempstead
Good Morning,
Thank you for taking the time to leave a review.
We hope you have a lovely time on your cruise
Best Wishes
Trip to New York
We were greeted with a smile from Karen who helped us sort out our holiday to New York from flights to hotel nothing was to much trouble
Thank you
19 February 2026
Reply from Hays Travel - Hemel Hempstead
It was my pleasure. Glad I was able to help. I hope you all have a fabulous time.
Kind regards
Karen
Reply from Hays Travel - Hemel Hempstead
Good Morning,
Thank you for taking the time to leave a review.
We hope you have a lovely time in Gran Canaria.
Best Wishes
Aimee
Very helpful and patient
Sally was very helpful with getting us our ideal holiday especially as my wife is registered disabled and so had quite a few needs to be taken into account. We were very pleased with the service and managed to get a car booked to help us get around the island.
25 February 2026
Reply from Hays Travel - Hemel Hempstead
Good Morning
Thank you for taking the time to leave a review.
We hope you have a lovely time in Majorca.
Best Wishes
Sally
Staff member so helpfull
Staff member so helpful and always retuned my calls. I have used Hays for all my booking and love the fact you can actually speak to someone.
25 February 2026
Reply from Hays Travel - Hemel Hempstead
Thank you so much for your lovely review!
Have a lovely holiday
Kind Regards
Aimee
Reply from Hays Travel - Hemel Hempstead
Thank you for your very kind comments.Your feedback is very much appreciated.
What a fabulous experience!
What a fabulous experience!
I haven’t used a travel agency for years but would highly recommend using Hays.
Steve was just what I needed- friendly, welcoming, full of knowledge, understanding and patience. No pressure selling just giving me everything I asked for and helpfully making suggestions and alternatives.
It was a great experience to have a human being to speak to rather than a screen!
Lovely chap. Well done Hays .
18 February 2026
Reply from Hays Travel - Hemel Hempstead
Thank you so much Deborah for those lovely comments.You have got such an exciting holiday to look forward to.
Best Wishes
Steve
Excellent service
My travel agent, Steve listened to everything I wanted to include especially travelling with children on my own. Excellent customer services and experience. So much so I am booking next years holiday with Hays already.
19 February 2026
Reply from Hays Travel - Hemel Hempstead
Thank you Tracy for your lovely comments.My absolute pleasure.Kind Regards
Steve
So far all our holidays have been great
9 February 2026
Reply from Hays Travel - Hemel Hempstead
Thank you so much for your very kind comments.Hope you are looking forward to another great holiday.
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