Our personal concerns were well noted and the lady who looked after us was very experienced, patient and understanding. We will never book online again after going into store, well done Hays Travel.
Company replied
Location
Switch locationHempstead Valley Shopping Centre, Unit 39, ME7 3PD Hempstead Valley, GB
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See what reviewers are saying
Maria the manager helped me book a very big special holiday for 8 family members She was very helpful and researched a couple of holidays Then finally booked one for me and was very meticulous a... See more
Company replied
Felt very comfortable booking with Hays have used before allways get Terry good service nothing is to much trouble Use them all the time
Nick was patient and extremely helpful. Booking hotels,flights and transfers. Not rushing and listening to all our requests No matter what. Well done
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Hempstead Valley Shopping Centre, Unit 39, ME7 3PD, Hempstead Valley, United Kingdom
- 01634914113
4.9
Excellent
1k reviews
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Nikki was extremely helpful and…
Nikki was extremely helpful and professional. Her knowledge of the holiday in general and of the ship etc helped us decide that this was the right holiday for us. Also she kept us informed every step of the way
21 July 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was able to assist you in finding the perfect holiday. We appreciate your kind words.
We hope you have a lovely holiday :) - Charlotte
Reply from Hays Travel - Hempstead Valley
Thank you for taking the time to leave such a kind review. We are so pleased to hear that Nicki was very helpful. We hope you have a lovely holiday :) - Charlotte
Booked holidays with (Fleur)…
The young lady who served us (Fleur) was outstanding. Extremely knowledgeable and pleasant disposition.
Nothing was too much trouble
A credit to your company
26 July 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful feedback! We are so pleased to hear that Fleur provided such an excellent experience. We appreciate you taking the time to share your positive comments.
We hope you have a lovely holiday :)- Charlotte
The staff member I spoke excellent
The staff member I spoke to was able to answer my questions and found out all the info we needed. Very pleasant and courteous. Everything covered well by Hays Travel
21 July 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful feedback! We are so pleased to hear that our team member was able to answer all your questions and provide such pleasant and courteous service. We appreciate your kind words. We hope you have a lovely holiday :)- Charlotte
Many thanks for Fleur for assisting us…
Many thanks for Fleur for assisting us finding a good deal for my/our get away birthday holiday. Fleur is friendly, she’s always smile and accommodating. Hays is well recommended.
26 July 2026
Reply from Hays Travel - Hempstead Valley
Thank you so much for your wonderful feedback! We are delighted to hear that Fleur was so helpful and friendly in assisting you with your birthday getaway. We truly appreciate your kind words. We hope you have a lovely holiday :) - Charlotte
St George’s day cruise on the Britannia to norway
Spoke fleur very informative easy to book first trip on a cruise to Norway next year cant wait
18 July 2026
Reply from Hays Travel - Hempstead Valley
Thank you so much for your wonderful review! We are delighted to hear that you found the booking process easy and informative for your upcoming Norway cruise. We hope you have an absolutely fantastic trip! - Charlotte
Staff were extremely helpful and…
Staff were extremely helpful and friendly. Will definitely be using Hays travel in future
22 July 2026
Reply from Hays Travel - Hempstead Valley
Thank you so much for your wonderful feedback! We are so pleased to hear that our staff were extremely helpful and friendly, and we look forward to assisting you with your future travel plans.
We hope you have a lovely holiday - Caz :)
Staff was so helpful everything went…
Staff was so helpful everything went very smoothly ✈️⛱️😃
17 July 2026
Reply from Hays Travel - Hempstead Valley
Thank you so much for your wonderful 5-star review! We are so pleased to hear that our staff were helpful and that everything went smoothly for you.
We hope you have a lovely holiday - Caz :)
Emma at Hempstead Valley was…
Emma at Hempstead Valley was informative, patient, knowledgable and very helpful to make our holiday booking easier.
24 July 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful feedback! We are so pleased to hear that your experience was made easier and more enjoyable.
We hope you have a lovely holiday - Caz :)
Always happy & always very helpful…
Always happy & always very helpful &they always got time you never feel rushed especially when customers like me are undecisive
16 July 2026
Reply from Hays Travel - Hempstead Valley
Thank you so much for your wonderful 5-star review! We are so pleased to hear that you always feel happy and well-assisted, and that you never feel rushed, even when making decisions.
We hope you have a lovely holiday - Caz :)
Superb advice
Superb advice, very friendly engaging staff, made booking my cruise effortless and saved me money based on an online quote
14 July 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful feedback! We are so pleased to hear that Emma provided superb advice and made your cruise booking effortless. It's fantastic that we could also help you save money. We hope you have a lovely holiday - Caz :)
Booking our first ever cruis
I was made to feel at ease, very helpful from start to finish, never felt pressured into any decision, took time to explain things and very knowledgeable.
14 July 2026
Reply from Hays Travel - Hempstead Valley
Thank you so much for your wonderful feedback! We are delighted to hear that you felt at ease and that Nic was helpful and knowledgeable throughout your experience. We appreciate your kind words. We hope you have a lovely holiday - Caz :)
We were seen promptly by a very helpful…
We were seen promptly by a very helpful assistant. We explained exactly what we wanted and were delighted with the efficient and professional way our queries were dealt with and our tickets booked.
11 July 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful review! We are so pleased to hear that Katy provided you with such efficient and professional service. We appreciate your kind words. We hope you have a lovely holiday :) - Charlotte
Reply from Hays Travel - Hempstead Valley
Thank you for taking the time to leave such a wonderful review! We are so pleased to hear that Teresa provided fantastic service. We hope you have a lovely holiday - Caz :)
Fast
Fast, detailed and just what we required. The young lady gave detailed information on the hotel and location.
16 July 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful 5-star review! We are so pleased to hear that our team provided you with such detailed and helpful information about your hotel and its location. We hope you have a fantastic trip!
We hope you have a lovely holiday! :) - Sophia
Friendly and helpful
Friendly, happy and helpful, no rushing and plenty of explaining. A very enjoyable way to book a holiday. Would recommend to anyone. First class all round.
15 July 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful feedback! We are so pleased to hear that you enjoyed the booking process and found our team friendly and helpful. We appreciate your recommendation. We hope you have a lovely holiday :) - Charlotte
Helpful
As usual all staff are happy to help, good knowledge of resorts, we never go anywhere else.
7 July 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful feedback! We are so pleased to hear that our team's knowledge and helpfulness are appreciated. We look forward to assisting you with your future travels! We hope you have a lovely holiday :) - Charlotte
Rosie our consultant at Hempstead…
Rosie our consultant at Hempstead Valley is very knowledgeable and helpful this is our 6th booking with Rosie @ hays travel she always has time to look at all the available options
13 July 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful review! We are so pleased to hear that you consistently have such a positive experience. It's great to know that Rosie always takes the time to explore all available options for your bookings. We appreciate your continued loyalty! We hope you have a lovely holiday :) - Charlotte
Friendly and helpful staff as always
Friendly and helpful staff as always
Sorted our holiday very easily and thouroghly
13 July 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful feedback! We are so pleased to hear that our team was friendly and helpful in sorting out your holiday easily and thoroughly. We appreciate you choosing us!
We hope you have a lovely holiday! :) - Sophia
Attention to detail
12 July 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful feedback! We are so pleased to hear about your positive experience with us.
We hope you have a lovely holiday! :) - Sophia
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