Our personal concerns were well noted and the lady who looked after us was very experienced, patient and understanding. We will never book online again after going into store, well done Hays Travel.
Company replied
Location
Switch locationHempstead Valley Shopping Centre, Unit 39, ME7 3PD Hempstead Valley, GB
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See what reviewers are saying
Maria the manager helped me book a very big special holiday for 8 family members She was very helpful and researched a couple of holidays Then finally booked one for me and was very meticulous a... See more
Company replied
Felt very comfortable booking with Hays have used before allways get Terry good service nothing is to much trouble Use them all the time
Company replied
Nick was patient and extremely helpful. Booking hotels,flights and transfers. Not rushing and listening to all our requests No matter what. Well done
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Hempstead Valley Shopping Centre, Unit 39, ME7 3PD, Hempstead Valley, United Kingdom
- 01634914113
4.9
Excellent
1k reviews
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Lovely, helpful staff
This is our second holiday booking with Hays at the Hempstead Valley Shopping centre. I have also discussed holiday options via email and over the phone and every time my interactions are good. The team are polite and friendly with good knowledge and helpful in lots of ways. We were guided very clearly through the process and got a fairly last minute holiday booked well. Very happy and will use again in the future.
11 July 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful feedback! We are so pleased to hear about your positive experiences with us, and we're delighted we could help you book your last-minute holiday so smoothly. We look forward to assisting you again in the future! Have a lovely holiday - Caz :)
I was having trouble booking my flight…
I was having trouble booking my flight with Ryanair. The lady who sorted it out for me was very helpful & removed the stress of me trying to book it myself.
11 July 2026
Reply from Hays Travel - Hempstead Valley
We're so pleased to hear that our team was able to assist you with your flight booking and alleviate the stress you were experiencing. Thank you for sharing your positive experience! We hope you have a great holiday - Caz :)
Friendly very knowledgeable about the…
Friendly very knowledgeable about the resort we are going to. Great customer service would highly recommend Hays travel to friends and family.
9 July 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience and found our team knowledgeable. We truly appreciate your recommendation!
We hope you have a wonderful holiday :-) Maria
Rosie
Rosie! Really cheerful, knowledgeable, helpful and fun! Gave good advice and honest thoughts!
10 July 2026
Reply from Hays Travel - Hempstead Valley
We are so pleased to hear that our team member was cheerful, knowledgeable, and helpful, and that you appreciated their advice and honest thoughts. Thank you for your kind words!
We hope you have a wonderful holiday :-) Maria
The staff where so professional
The staff where so professional. Very polite and got me everything I wanted in a holiday and more. Will definitely go back to Hays travel to book again . Everything was so easy
10 July 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your fantastic review! We are so pleased to hear that our team was professional and helpful, and that we could exceed your expectations for your holiday. We look forward to assisting you again soon!
We hope you have a wonderful holiday :-) Maria
Emma was very professional
Emma was very professional, while being friendly and easy to talk to. Extremely helpful, flexible and very good at her job.
A most pleasurable experience.
10 July 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful feedback! We are so pleased to hear that you had such a pleasurable experience and found our colleague to be professional, friendly, and helpful.
We hope you have a wonderful holiday :-) Maria
Caz was very professional and made the…
Caz was very professional and made the booking experience a pleasure. We told her what we wanted and she knew exactly where to look. All sorted quickly and stress free.
7 July 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful review! We are so pleased to hear that your booking experience was a pleasure and that everything was sorted quickly and stress-free by Caz. - We hope you have a lovely holiday - Emma
Sophia was amazing
Sophia our travel agent was amazing was so helpful in guiding us through the process, as well as being polite and friendly. She even got us discount due to the football special which as holiday costs are going up really helped. Would definitely recommend the service from Sophia.
6 July 2026
Reply from Hays Travel - Hempstead Valley
Thank you so much for your wonderful review! We are so pleased to hear that Sophia provided such helpful and friendly service, and that the discount was a great help. We truly appreciate your recommendation. We hope you have a lovely holiday :) - Charlotte
Amazing staff
Amazing staff, really kind and helpful.
Helped us find a lovely holiday and we are so grateful
5 July 2026
Reply from Hays Travel - Hempstead Valley
Thank you so much for your wonderful feedback! We are delighted to hear that our team was able to help you find the perfect holiday. We truly appreciate your kind words.
Have a lovely holiday! :) - Sophia
Polite, friendly, efficient service.
My wife and I were served by Joanne of Hays Travel (Hempstead Valley).
She was polite, friendly and efficient.
2 July 2026
Reply from Hays Travel - Hempstead Valley
We are so pleased to hear about your positive experience! Thank you for taking the time to share your kind words about Jo's excellent service. We hope you have a lovely holiday :) - Charlotte
Helpful professional and knowledgeable…
Helpful professional and knowledgeable sales assistant
25 June 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your kind words. We are so pleased you had a positive experience with our sales assistant. We hope you have a lovely holiday :) - Charlotte
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful feedback! We are so pleased to hear that our agent was pleasant, helpful, and knowledgeable while booking your cruise.
We hope you have a fantastic time on your trip! :) - Sophia
I very happy with the staff there I…
I very happy with the staff there I always get a good service .I been going to hays travel for years.
1 July 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful feedback! We are so pleased to hear you consistently receive good service and appreciate your loyalty over the years.
We hope you have a lovely holiday! :) - Sophia
Very helpful
Very helpful, informative, friendly and helped us through the process having not travelled for a while. I do like to speak with a human rather than book online .
30 June 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful feedback! We are so pleased we could assist you with your booking and make the process easy and enjoyable. We hope you have a fantastic trip! - Caz :)
Reply from Hays Travel - Hempstead Valley
We appreciate your kind words and 5-star rating. We are so pleased we could assist you.
We hope you have a lovely holiday :) - Jo
Very good experience with pleasent
Very good experience with pleasent, helpful and cheerful member of staff. Not really sure of what we wanted or options available but cruise identified and booked in no time. All in all - excellent and thank you
30 June 2026
Reply from Hays Travel - Hempstead Valley
We appreciate your kind words and 5-star rating. We are so pleased we could assist you.
We hope you have a lovely holiday :) - Jo
Sophia was exceptional on every aspect…
Sophia was exceptional on every aspect of our holiday booking. She was efficient, professional, friendly, extremely knowledgeable and courteous. We could not have asked for a better experience.
29 June 2026
Reply from Hays Travel - Hempstead Valley
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive and seamless experience with your holiday booking and Sophia. - We hope you have a lovely time - Caz :)
Super helpful
25 June 2026
Reply from Hays Travel - Hempstead Valley
We appreciate your kind words and 5-star rating. We are so pleased we could assist you.
We hope you have a lovely holiday :) - Charlotte
Welcoming store
. A warm welcome every time you walk into the store from all the staff.
. Always happy to answer any queries we may have.
. Knowledgable and able to guide us through the process.
.Very good service given all round .
17 June 2026
Reply from Hays Travel - Hempstead Valley
We are so pleased to hear you consistently receive a warm welcome and excellent service from our team. Thank you for your kind words. We hoe you have a lovely holiday - Caz :)
Reply from Hays Travel - Hempstead Valley
We appreciate your kind words and 5-star rating. We are so pleased we could assist you.
We hope you have a lovely holiday :) - Charlotte
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