Saw Tom at your Hexham shop again on Monday morning to look at short Med cruises after dates for hotel stays from earlier searches and visit did not work out for us. Given excellent advice and options... See more
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See what reviewers are saying
You are always greeted with a smile when you enter the Hayes office in Hexham. It's a sign the staff enjoy their job nothing is a bother, I got a new app downloaded for Ryan Air and my booking update... See more
Company replied
Tom listened carefully to what we wanted, suggested several options and worked with us to find a great 4 night break in Europe. Also the following day he helped us book a tour in Central America, with... See more
Company replied
Booked our holiday through the Hexham branch and can't recommend Thomas highly enough. Over four or five visits and phone calls he sorted every fiddly bit of it; flights, transfers, rooms, currenc... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
44 Fore Street Town Centre, NE46 1LZ, Hexham, United Kingdom
- 01434 267658
4.9
Excellent
702 reviews
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Very helpful with the booking any…
Very helpful with the booking any problems come back to see us we were told .Going in a couple of weeks the hotel we picked had minor building work going on the girl contacted the jet 2 in location to check for us nothing was a problem.
26 August 2025
Reply from Hays Travel - Hexham
Thank you for your kind feedback, hope you have a nice holiday, clare
The agent was extremely competent and…
The agent was extremely competent and thorough ......a very stress free experience. Answered all our queries .....all in all a very pleasant and easy way to book a holiday
1 September 2025
Reply from Hays Travel - Hexham
Thank you for your kind review :)
Reply from Hays Travel - Hexham
Thank you for your kind words, was lovely getting you fixed up, thanks Clare
Excellent Service
Easy to book and very helpful staff great knowledge of area and couldn’t be more helpful .
Richard was spot on with information and knowledge .
Thanks again ..
19 August 2025
Reply from Hays Travel - Hexham
Thank you for your kind review, we hope you have a fantastic holiday :)
City Break
Lovely girl. Got us exactly what we wanted, a city break at the end of September flying from our local airport.
Great flight times and a lovely hotel.
28 August 2025
Reply from Hays Travel - Hexham
Thank you for a lovely review, we are so glad we found your perfect holiday :)
Hays are reliable and give a personal service
Karen, at Hays in Hexham, who found and booked our holiday was very friendly and patient in finding the right one for us.
16 August 2025
Reply from Hays Travel - Hexham
Thank you for your kind review Elaine, It was lovely getting you booked up - Karen
Richard goes way beyond for his…
Richard goes way beyond for his approach and nothing is too much trouble for him.
Always great service and l trust him to deliver for me, a top man!
23 August 2025
Reply from Hays Travel - Hexham
Thank you for your lovely review! - Richard
Really helpful agent who spent time to…
Really helpful agent who spent time to get us sorted
16 August 2025
Reply from Hays Travel - Hexham
Thank you for your review, I hope you have a great holiday - Scarlett
Clare was great we explained what we…
Clare was great we explained what we were looking for and she sorted it immediately. Explained everything even went above and beyond with a cuppa she’s great asset to your company.
23 August 2025
Reply from Hays Travel - Hexham
Thank you for your kind words, it was great getting your cruise booked :) Clare
Ideal holiday... booked
We went to Hays travel to have a brief look at holidays were available for the end of this year.
We were very impressed with Alisha.
She spent a long time to show us the holidays on offer, and were pleased with the final holiday, which we went ahead and booked.
We have booked holidays through Hays travel before, and have never been disappointed.
22 August 2025
Reply from Hays Travel - Hexham
Was a real pleasure getting you fixed up on your holiday, hope you have a great time, thank you again Alisha
Reply from Hays Travel - Hexham
Thank you, was lovely getting you fixed up, Clare
Really easy process
Really easy process. Richard was very efficient from start to finish. Will continue to book with Hays in the future.
19 August 2025
Reply from Hays Travel - Hexham
Thank you for your feedback, was a pleasure getting you booked, Richard
Really helpful and friendly
Really helpful and friendly. I was looking for a holiday with quite specific needs, and they really went to a lot of effort helping me find something suitable. I had to change dates, and they kept looking (with a lot of patience) to find me something. I usually just book my own holidays online , but found them so helpful and the same price as online options . 100% use again
16 August 2025
Reply from Hays Travel - Hexham
Thank you for your kind words, was a pleasure getting you fixed up and hope you have a lovely time, thanks Karen
Karen was really helpful with our…
Karen was really helpful with our booking & very efficient
16 August 2025
Reply from Hays Travel - Hexham
Thank you for taking the time to give your feedback, hope you have a lovely time, thanks Karen
Nice environment with a knowledgeable…
Nice environment with a knowledgeable and friendly member of staff booking this trip for us.
17 August 2025
Reply from Hays Travel - Hexham
Thank you for your kind words, hope you have a lovely holiday, thanks Clare
Reply from Hays Travel - Hexham
Thank you for your feedback, was lovely getting you fixed up, have a great holiday, thanks Alisha
Fab service from Karen
Fab service from Karen at Hexham store, she found us the most perfect holiday after talking to us to see what exactly we wanted in a holiday. Thank you Karen
22 July 2025
Reply from Hays Travel - Hexham
Thank you for your kind review, we are so happy we found you the perfect holiday :)
Reply from Hays Travel - Hexham
Thank you for your kind review, we hope you have a lovely holiday :)
Very helpful
Very helpful, got us booked just at our fist choice hotel, excellent service.
8 August 2025
Reply from Hays Travel - Hexham
Thankyou for your kind words, was a pleasure booking you :) Thanks - Karen
Took us through holiday plan and…
Took us through holiday plan and confirmed additional information would be sent when available
8 August 2025
Reply from Hays Travel - Hexham
Thankyou for your review, was lovely getting you booked :) Thanks - Tom
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