Saw Tom at your Hexham shop again on Monday morning to look at short Med cruises after dates for hotel stays from earlier searches and visit did not work out for us. Given excellent advice and options... See more
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See what reviewers are saying
You are always greeted with a smile when you enter the Hayes office in Hexham. It's a sign the staff enjoy their job nothing is a bother, I got a new app downloaded for Ryan Air and my booking update... See more
Company replied
Booked our holiday through the Hexham branch and can't recommend Thomas highly enough. Over four or five visits and phone calls he sorted every fiddly bit of it; flights, transfers, rooms, currenc... See more
Company replied
Tom listened carefully to what we wanted, suggested several options and worked with us to find a great 4 night break in Europe. Also the following day he helped us book a tour in Central America, with... See more
Company replied
Company details
- #20 of 206 best companies in Travel agent
- #8 of 38 best companies in Cruise agency
- #7 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
44 Fore Street Town Centre, NE46 1LZ, Hexham, United Kingdom
- 01434 267658
4.9
Excellent
699 reviews
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Reply from Hays Travel - Hexham
Thank you for your lovely review Susan - Karen
Karen was absolutely amazing when…
Karen was absolutely amazing when helping us book our last minute getaway for Tuesday! She went above and beyond to find the best package deal that suited our budget and preferences perfectly. Her communication was friendly, fast, and very helpful throughout the whole process. Couldn’t have asked for better service! 5 stars all round for Karen’s professionalism, customer care, and destination knowledge.
5 October 2025
Reply from Hays Travel - Hexham
Thank you for your lovely review Jack, I hope you enjoy your holiday :) - Karen
Reply from Hays Travel - Hexham
Thank you for your great review. Thomas :)
Searched for exactly what I wanted with…
Searched for exactly what I wanted with flight times.
3 October 2025
Reply from Hays Travel - Hexham
Thank you for your review :) Thomas
Reply from Hays Travel - Hexham
Thank you for your lovely review :) Scarlett
Reply from Hays Travel - Hexham
Thank you for your kind words, it was lovely getting you booked up - Karen
Friendly and Helpful Service
Very friendly, helpful service from Karen Rutherford. She is very knowledgeable and understood exactly what we were after.
27 September 2025
Reply from Hays Travel - Hexham
Thank you for your kind words :) - Karen
Karen was excellent
Karen was friendly, helpful and got my tickets booked quickly. Gave good advice re insurance. Very happy with my experience. First time using Hays Travel. Would definitely use again.
20 September 2025
Reply from Hays Travel - Hexham
Thank you for your kind review - Karen
Reply from Hays Travel - Hexham
Thank you for your great review :)
Friendly
Friendly and easy experience. Unhurried and attentive to our requirements.
17 September 2025
Reply from Hays Travel - Hexham
Thank you for your great review Malcom :) - Tom
Reply from Hays Travel - Hexham
Thank you for your review. - Scarlett
Reply from Hays Travel - Hexham
Thank you for your review Susan. :) - Karen
Reply from Hays Travel - Hexham
Thank you for your great review :) - Scarlett
Extremely helpful
Extremely helpful. Took so much time helping me find the right price for my disney land Paris holiday
7 September 2025
Reply from Hays Travel - Hexham
Thank you for your kind review, happy to get you fixed up, we hope you have a fantastic holiday :) - Karen
Great service by Karen.
Great service by Karen who is always efficient, knowledgeable and friendly. I wouldn’t go anywhere else to book a holiday.
10 September 2025
Reply from Hays Travel - Hexham
Thank you for your kind review, we hope you have a fantastic holiday :) - Karen
Very knowledgeable and helpful.
Karen was knowledgeable and very helpful when booking our holiday. She also gave valuable insight to another potential holiday. Thank you.
7 September 2025
Reply from Hays Travel - Hexham
Thank you for your kind review, was lovely getting you booked up :) - Karen
Thank Your for booking our holiday for…
Thank Your for booking our holiday for 2026. decided to book through travel agency rather than direct with operator. Almost price matched the Tour Operator price.Much appreciated.
31 August 2025
Reply from Hays Travel - Hexham
Thank you for a lovely review, we are so glad we found your perfect holiday :)
Adviser was so polite and was very helpful.
Went to book holiday with my girlfriend and was welcomed into shop by friendly staff even got offered a tea or coffee while we were there. Adviser was so polite and was very helpful.
7 September 2025
Reply from Hays Travel - Hexham
Thanks for your lovely review William, we hope you have an amazing time away - Tom
Very helpful with the booking any…
Very helpful with the booking any problems come back to see us we were told .Going in a couple of weeks the hotel we picked had minor building work going on the girl contacted the jet 2 in location to check for us nothing was a problem.
26 August 2025
Reply from Hays Travel - Hexham
Thank you for your kind feedback, hope you have a nice holiday, clare
The agent was extremely competent and…
The agent was extremely competent and thorough ......a very stress free experience. Answered all our queries .....all in all a very pleasant and easy way to book a holiday
1 September 2025
Reply from Hays Travel - Hexham
Thank you for your kind review :)
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