Saw Tom at your Hexham shop again on Monday morning to look at short Med cruises after dates for hotel stays from earlier searches and visit did not work out for us. Given excellent advice and options... See more
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See what reviewers are saying
You are always greeted with a smile when you enter the Hayes office in Hexham. It's a sign the staff enjoy their job nothing is a bother, I got a new app downloaded for Ryan Air and my booking update... See more
Company replied
Booked our holiday through the Hexham branch and can't recommend Thomas highly enough. Over four or five visits and phone calls he sorted every fiddly bit of it; flights, transfers, rooms, currenc... See more
Company replied
Tom listened carefully to what we wanted, suggested several options and worked with us to find a great 4 night break in Europe. Also the following day he helped us book a tour in Central America, with... See more
Company replied
Company details
- #21 of 206 best companies in Travel agent
- #8 of 38 best companies in Cruise agency
- #8 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
44 Fore Street Town Centre, NE46 1LZ, Hexham, United Kingdom
- 01434 267658
4.9
Excellent
698 reviews
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Reply from Hays Travel - Hexham
Much appreciated, Thank you for booking with us - Karen
Experienced Travel Agency Staff
Knowledgeable and helpful Travel staff who made our booking experience easy and problem free!
21 January 2026
Reply from Hays Travel - Hexham
Thank you for you kind review, it was a pleasure booking your Holiday, Many Thanks Scarlett
Wonderful friendly staff very…
Wonderful friendly staff very knowledgeable and nothing was a bother♥️
23 January 2026
Reply from Hays Travel - Hexham
Thank you for your kind words, was lovely getting you fixed up, hope you have a lovely time, Karen
Scarlett was amazingly helpful
Scarlett was amazingly helpful! She sorted a fairly complex skiing holiday for 2027 without any fuss and l saw her deal with a very elderly lady with patience and kindness - nice to see!
21 January 2026
Reply from Hays Travel - Hexham
Thank you for your lovely review and kind words. It's was a pleasure in finding you your holiday:) Thanks - Scarlett
Reply from Hays Travel - Hexham
Thank you for your lovely review. Alisha :)
Fantastic experience- thank you Karen
Fantastic experience - looked at so many different options for me
20 January 2026
Reply from Hays Travel - Hexham
Thank you for your lovely review, it was great getting you booked up. Karen
Very helpful staff member Karen was…
Very helpful staff member Karen was great when booking my first solo trip
18 January 2026
Reply from Hays Travel - Hexham
It was a pleasure to help - Thank you, Karen
Great service
All the staff were friendly and welcoming, they worked together to ensure we got the best deal that met all our requirements and knew the answers to all of our queries.
17 January 2026
Reply from Hays Travel - Hexham
Thank you, we are glad we found you an amazing deal. Joe :)
Reply from Hays Travel - Hexham
We appreciate you taking the time to leave us such a wonderful review; we're so glad we got you fixed up :) Thanks - Scarlett
Joseph was very polite and efficient
Joseph was very polite and efficient. Would highly recommend.
14 January 2026
Reply from Hays Travel - Hexham
Thank you for your lovely review. Joe :)
Friendly people
14 January 2026
Reply from Hays Travel - Hexham
Thank you for your great review :) - Alisha
Excellent service and great staff
This is the second holiday that I have booked through Hays Travel, Hexham and I have been dealt with extremely courteously by Joe on both occasions. Always helpful, patient and knowledgeable, Joe has gone the extra mile for us each time. He is an industry professional (seasonal Cabin Crew with a major UK tour operator), so is able to advise and recommend from a well informed and confident base. The welcome from the staff is very warm as soon as you walk through the door. I would thoroughly recommend Hays Travel, Hexham.
2 January 2026
Unprompted review
Reply from Hays Travel - Hexham
Thank you for your kind words Alex, it was lovely getting you booked up again and hope you have a fab ski trip, kind regards Joe
Joseph was efficient ,knowledgeable and…
Joseph was efficient ,knowledgeable and friendly
10 January 2026
Reply from Hays Travel - Hexham
Thank you for your kind words, was lovely getting you booked up, hope you have a fabulous time in Madeira, thanks Joe
Really helpful quick service
Really helpful quick service, we feel like we got the best deal and are looking forward to a great holiday
7 January 2026
Reply from Hays Travel - Hexham
Thank you for your kind review, so glad we were able to find you a great deal :) We hope you have a wonderful time! Thanks - Alisha
Great service from Hays Travel
Joe was really helpful and knowledgeable about where we were going, giving great advice on cabins etc.
8 January 2026
Reply from Hays Travel - Hexham
Thankyou for your lovely and positive feedback ! So glad we were able to get you fixed up! Thanks - Joe :)
Trip
Tom was brilliant, so helpful and stayed back late to get our booking finalised! Thank you Tom
8 January 2026
Reply from Hays Travel - Hexham
We are so happy to hear that you had such a positive experience and that we were able to finalize your booking :) Thanks - Tom
Reply from Hays Travel - Hexham
Thank you for sharing your experience with us! Pleasure getting you booked up :) Thanks - Alisha
Reply from Hays Travel - Hexham
Thankyou for your lovely review, hope you have a fabulous trip :) Thanks - Alisha
Very knowledgable and experienced…
Very knowledgable and experienced member of staff.
Accommodating of our requirements and flexible.
Happy to answer and questions.
6 January 2026
Reply from Hays Travel - Hexham
Thankyou for your lovely review. It was a pleasure to get your Holiday booked with us - Karen
The whole experience was excellent
The whole experience was excellent, the staff are very helpful and considerate. We could not ask for anything better
3 January 2026
Reply from Hays Travel - Hexham
Thank you for your lovely review - Scarlett
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