Very knowledgable member of staff nothing was to much trouble. Also pointed out that if l call in on the day of departure she would help with the booking in. As I am over 80 l do not have the technica... See more
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Very friendly staff on duty especially Tesh. Very professional and knowledgeable who dealt with our booking without fuss.
Company replied
The staff at Hays Travel in Highcliffe are fantastic. Nothing is too much trouble, and they explain everything carefully. We know if we have a question or concern they will answer it or sort it out qu... See more
Company replied
Really good booking experience! We'd seen a Disney cruise online, had a few questions, so popped into see Jess at the Highcliffe branch. She took us through the booking process, explaining and answ... See more
Company replied
Company details
- #21 of 206 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
324 Lymington Road, BH23 5EY, Highcliffe, United Kingdom
- 01425 272372
4.8
Excellent
268 reviews
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Great experience, thank you
So knowledgeable and helpful, a great experience, thank you
31 August 2025
Reply from Hays Travel - Highcliffe
Thank you so much for your kind words! We're thrilled to hear that Kayla took such great care of you. She’ll be so happy to know how much you appreciated her support. We truly value your feedback and hope to welcome you again soon! Kind regards Denise :-)
Excellent service
Excellent service. Friendly and simple explanation on all details and my questions. Friendly and lovely lady
23 August 2025
Reply from Hays Travel - Highcliffe
Thank you so much for your kind words! We're delighted to hear that you had a positive experience and felt well taken care of. We truly appreciate your feedback and will be sure to pass along your lovely comment. It means a lot to us! Kind regards Denise :-)
Denise spent a lot of time going…
Denise spent a lot of time going through my options and was patient and very knowledgeable.
21 August 2025
Reply from Hays Travel - Highcliffe
"Thank you so much for your kind words! I'm really glad I could help guide you through your options and that you felt supported throughout the process. It was a pleasure working with you!" Kind regards Denise :-)
Megan,the young lady looked after me…
Megan,the young lady looked after me 100% can’t say enough,
12 August 2025
Reply from Hays Travel - Highcliffe
Thank you so much for your kind words! We're thrilled to hear that Megan took such great care of you. She’ll be so happy to know how much you appreciated her support. We truly value your feedback and hope to welcome you again soon! Kind regards Denise :-)
Megan was very professional & helpful…
Megan was very professional & helpful with
our holiday.Very patient.
8 August 2025
Reply from Hays Travel - Highcliffe
Thank you for your lovely feedback! We're so pleased to hear that Megan was professional, helpful, and patient while assisting with your holiday plans. She’ll be delighted to know her efforts made a difference. We truly appreciate your kind words! Kind regards Denise :-)
Denise and Jade were very proactive…
Denise and Jade were very proactive contacting me when a vacancy came up on a cruise in which I has expressed a particular interest and as a result we proceeded at once with the booking.
5 August 2025
Reply from Hays Travel - Highcliffe
Thank you so much for your kind feedback! We're delighted to hear that Denise and Jade were proactive in keeping you informed and that their prompt action helped secure your cruise booking. It's always our goal to provide attentive and timely service, and we're so glad we could assist you. Wishing you a fantastic cruise!
Great service & communication
Our local Hays Travel branch is very responsive & helpful in person and via Messenger. Next level: when that branch was closed recently the next-nearest picked up my message and replied! Great service and meant we secured the trip we wanted. Happy customer 😊
20 July 2025
Reply from Hays Travel - Highcliffe
Thank you so much for taking the time to share your feedback! We're thrilled to hear that service was great. :-)
Very happy with Hays
Very happy with Hays, Highcliffe.
Denise knew what she was doing, could answer my questions and booked efficiently.
22 July 2025
Reply from Hays Travel - Highcliffe
Thank you so much for your kind words! We're thrilled to hear that Denise provided knowledgeable and efficient service. We'll be sure to pass along your feedback—she'll be happy to know she made a positive impression
Treated very professionally and Sharon…
Treated very professionally and Sharon was extremely helpful in getting the right holiday. Was also advised about travel money.
18 July 2025
Reply from Hays Travel - Highcliffe
Thank you so much for your kind feedback. We're delighted to hear you felt well looked after and that Sharon was able to assist in finding the perfect holiday for you. It's great to know the travel money advice was also helpful. We really appreciate you taking the time to share your experience and look forward to helping you again in the future! :-)
It was easy but not enough information…
It was easy but not enough information on the holiday
8 July 2025
Reply from Hays Travel - Highcliffe
"Thank you for your feedback! We're glad you found the process easy and the service helpful. We’re sorry to hear that there wasn’t enough information provided about the holiday. Your input is really appreciated!"
Megan (at Highcliffe Branch) was very…
Megan (at Highcliffe Branch) was very helpful in guiding us regarding our requirements.
27 June 2025
Reply from Hays Travel - Highcliffe
Thank you for your lovely feedback! I'm so pleased to hear that Megan at the Highcliffe Branch was able to assist you and provide helpful guidance. We'll be sure to pass your kind comments on to her!
We always feel welcome when we step…
We always feel welcome when we step through the door at Hays Travel Highcliffe.
Staff are always so efficient, it was a nice surprise to see Linda who we know from previous visits to Hays Travel.
Linda is very knowledgeable and makes booking a holiday a pleasure!!
8 June 2025
Reply from Hays Travel - Highcliffe
Thank you so much for your lovely feedback! We're delighted to hear that you always feel welcome at Hays Travel Highcliffe. Our team takes great pride in offering friendly and efficient service, and it's wonderful to know that Linda made your visit extra special. We'll be sure to pass on your kind words—she’ll be so pleased to hear them! We look forward to helping you plan many more holidays to come. Kind regards Denise :-)
Informed and attentive staff that were…
Informed and attentive staff that were able to book my holiday with the minimum of fuss. Great service.
28 May 2025
Reply from Hays Travel - Highcliffe
Thank you for your kind feedback! We're so pleased to hear that our team was able to book your holiday smoothly and efficiently. Providing great service with minimal hassle is exactly what we aim for, and it's lovely to know we delivered. We look forward to helping you again with your future travel plans!
Best wishes,
The Hays Travel Highcliffe Team
Chauntelle and Linda were extremely…
Chauntelle and Linda were extremely helpful and patient helping us decide on which cruise ship and cabin were right for us. The booking process was efficient and we will continue to use this agency.
11 May 2025
Reply from Hays Travel - Highcliffe
Thank you for taking the time to leave a review. I am pleased that you enjoyed our service and found our agents to be helpful and patient with your holiday needs. I will pass along your comments to Linda and we look forward to helping you again in the future.
Kind regards,
Chauntelle
Knowledgeable and great service
4 May 2025
Reply from Hays Travel - Highcliffe
Thank you for taking the time to leave a review. I am pleased to see that you were happy with our service.
We look forward to helping you again in the future.
Kind regards,
Chauntelle
Megan was friendly and efficient when…
Megan was friendly and efficient when booking our cruise at the Highcliffe branch.
30 April 2025
Reply from Hays Travel - Highcliffe
Thank you for taking the time to leave a review. I am pleased that you found our service to be friendly and efficient. I will pass along your kind words to Megan.
Kind regards,
Chauntelle
Very happy with the service we received…
Very happy with the service we received would recommend hays at Highcliffe.
30 April 2025
Reply from Hays Travel - Highcliffe
Thank you for taking the time to leave a review. I am pleased to see that you were happy with our service and would recommend us to others.
We look forward to helping you again in the future.
Kind regards,
Chauntelle
Had wonderful service from Steven (I…
Had wonderful service from Steven (I hope I have remembered his name correctly) who was in Hays Highcliffe just for the Saturday. He is normally based at the Poole branch. He was so helpful and enthusiastic and it was a pleasure dealing with him when booking my latest cruise.
27 April 2025
Reply from Hays Travel - Highcliffe
Thank you for taking the time to leave a review. I am please that you enjoyed our service and found our agent to be helpful and enthusiastic. I will pass along your kind words.
Kind regards,
Chauntelle
Reply from Hays Travel - Highcliffe
Thank you for your lovely feedback! I'm glad I was able to assist you with your cruise. I'm sure you will both have an amazing time! Many thanks, Maisy
The staff (Jess) were very helpful and…
The staff (Jess) were very helpful and no pressure to book there and then
28 March 2025
Reply from Hays Travel - Highcliffe
Thank you for your lovely feedback, it was a pleasure assisting with your booking and I'm sure you're going to have an amazing time! Many thanks, Jess
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