Very knowledgable member of staff nothing was to much trouble. Also pointed out that if l call in on the day of departure she would help with the booking in. As I am over 80 l do not have the technica... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very friendly staff on duty especially Tesh. Very professional and knowledgeable who dealt with our booking without fuss.
Company replied
The staff at Hays Travel in Highcliffe are fantastic. Nothing is too much trouble, and they explain everything carefully. We know if we have a question or concern they will answer it or sort it out qu... See more
Company replied
Really good booking experience! We'd seen a Disney cruise online, had a few questions, so popped into see Jess at the Highcliffe branch. She took us through the booking process, explaining and answ... See more
Company replied
Company details
- #21 of 206 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
324 Lymington Road, BH23 5EY, Highcliffe, United Kingdom
- 01425 272372
4.8
Excellent
269 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thorough and excellent advice.
21 March 2025
Reply from Hays Travel - Highcliffe
Thank you for your lovely feedback, it was a pleasure assisting with your booking. Many thanks, Jess.
Reply from Hays Travel - Highcliffe
Thank you for your lovely feedback, it was a pleasure assisting with your booking. Many thanks, Hays travel Highcliffe.
Maise was great.
Maise was great, with the cost of our planned holiday going up she searched and found a better alternative and in doing so saved us money.
20 March 2025
Reply from Hays Travel - Highcliffe
Thank you for your lovely feedback. I'm glad we were able to find an alternate hotel for you both. I hope you have an amazing time. Many thanks, Maisy.
Reply from Hays Travel - Highcliffe
Thank you for your lovely feedback. It was a pleasure assisting with your holiday. I hope you have an amazing time. Many thanks, Maisy.
Helpful experience when booking the trip
11 March 2025
Reply from Hays Travel - Highcliffe
Thank you very much for your lovely feedback, it was a pleasure assisting with your booking. Many thanks, Jess.
Very friendly and helpful staff
Very friendly and helpful staff, extremely knowledgeable and made the booking so easy.
13 March 2025
Reply from Hays Travel - Highcliffe
Thank you very much for your lovely feedback. It was a pleasure assisting with your booking. Many thanks, Jess.
The young lady who served us was very…
The young lady who served us was very efficient and helpful.
28 February 2025
Reply from Hays Travel - Highcliffe
Thank you for your lovely feedback, it was a pleasure helping you book your holiday!
Many thanks, Maisy
The young lady was very helpful…
The young lady was very helpful answered all our questions.She was efficient.We organised what we wanted to do very quickly and efficiently.
27 February 2025
Reply from Hays Travel - Highcliffe
Thank you very much for your lovely feedback, it was a pleasure assisting with your cruise and I cannot wait to hear all about it!
Many thanks, Maisy
Very helpful
Very helpful, efficient and friendly. We have used Hays Travel before and will do so again. Have always been pleased with the service we get.
12 February 2025
Reply from Hays Travel - Highcliffe
Thank you very much for your lovely feedback, it was a pleasure assisting with your cruise and I cannot wait to hear all about it!
Many thanks, Maisy
Jess was excellent and very efficient
Jess was excellent and very efficient. We have booked a cruise with her and very happy with her attention to detail.
11 February 2025
Reply from Hays Travel - Highcliffe
Thank you very much for your lovely feedback, it was a pleasure assisting with your cruise and I cannot wait to hear what you think of the ship! Many thanks, Jess
Reply from Hays Travel - Highcliffe
Thank you so much for your kind feedback, it was a pleasure helping you book your holiday, Kelly
Jess was very helpful and listened to…
Jess was very helpful and listened to our requests. I feel I can contact her at any time if I have any questions
30 January 2025
Reply from Hays Travel - Highcliffe
Thank you for your lovely feedback, it's always a pleasure assisting with your bookings! Many thanks, Jess
Very helpful and a happy person
Very helpful and a happy person. Would be happy to go back anytime.
6 February 2025
Reply from Hays Travel - Highcliffe
Thank you so much for your kind feedback, it was a pleasure helping you with your holiday, Kelly
Simply looked after as an individual…
Simply looked after as an individual and traditional customer service.
30 January 2025
Reply from Hays Travel - Highcliffe
Thank you very much for your lovely feedback. It was a pleasure assisting with your holiday booking. Many thanks, Jess
extremely helpful
Kelly was extremely helpful and full of enthusiasm and energy. She made thing fun and easy.
30 January 2025
Reply from Hays Travel - Highcliffe
Thank you for your kind feedback, it was a pleasure helping you with your holiday, Kelly :-)
Dislike the prices given being diffrent…
Dislike the prices given being diffrent to the tui prices
8 January 2025
Reply from Hays Travel - Highcliffe
Thank you for your review. Unfortunately as advised the day after the booking was made, we have no control over what happens to the prices after what was confirmed at the time of booking with yourself. We apologize for the inconvenience caused. Many thanks, Jess
Fantastic
Fantastic, nothing was too much trouble even though we chose a complicated bespoke road trip holiday with multiple hotels. Would definitely recommend and be back next time.
12 January 2025
Reply from Hays Travel - Highcliffe
Thank you very much for your lovely feedback, it was a pleasure assisting with your holiday and I'm looking forward to hearing all about it!
Many thanks, Maisy
Kelly who booked our holiday was…
Kelly who booked our holiday was professional, friendly and knowledgeable
12 January 2025
Reply from Hays Travel - Highcliffe
Thank you so much for your kind feedback, it was a pleasure helping you get the right holiday, Kelly
Jess was lovely to talk to and found us…
Jess was lovely to talk to and found us a great holiday , nothing was too much trouble .
12 January 2025
Reply from Hays Travel - Highcliffe
Thank you very much for your lovely feedback, it was a pleasure assisting with your holiday and I'm sure you're going to have an amazing time! Many thanks, Jess
Great service
We always receive excellent, friendly service where staff go out of their way to help. We wouldn’t go anywhere else.
5 January 2025
Reply from Hays Travel - Highcliffe
Thank you very much for your lovely feedback, it was a pleasure assisting with your holiday! Many thanks, Jess
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.