Very knowledgable member of staff nothing was to much trouble. Also pointed out that if l call in on the day of departure she would help with the booking in. As I am over 80 l do not have the technica... See more
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Very friendly staff on duty especially Tesh. Very professional and knowledgeable who dealt with our booking without fuss.
Company replied
The staff at Hays Travel in Highcliffe are fantastic. Nothing is too much trouble, and they explain everything carefully. We know if we have a question or concern they will answer it or sort it out qu... See more
Company replied
Really good booking experience! We'd seen a Disney cruise online, had a few questions, so popped into see Jess at the Highcliffe branch. She took us through the booking process, explaining and answ... See more
Company replied
Company details
- #21 of 206 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
324 Lymington Road, BH23 5EY, Highcliffe, United Kingdom
- 01425 272372
4.8
Excellent
269 reviews
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As usual Jess very thorough in booking…
As usual Jess very thorough in booking our holiday as we booked last year with her. We shall be in next week to book a further holiday in September.
8 January 2025
Reply from Hays Travel - Highcliffe
Thank you very much for your lovely feedback, it was a pleasure assisting with your holiday and I cannot wait to hear all about it, it looks amazing! Many thanks, Jess
Jess and her colleagues did a brilliant…
Jess and her colleagues did a brilliant job of organising a family holiday from 3 different airports for us. A difficult job as we all had different requirements. Thank you.
30 November 2024
Reply from Hays Travel - Highcliffe
Thank you very much for your lovely feedback! It was a pleasure assisting with your family's booking. Many thanks, Jess
Reply from Hays Travel - Highcliffe
Thank you for your kind feedback, it was a pleasure helping you with your holiday, Lilly
Booking our first Cruise
We were booking our first cruise, not knowing exactly what we wanted but Emily patiently guided us very well with some useful tips and advice.
There was a problem with the insurance paperwork that was sent through but Jess rectified this very quickly.
30 October 2024
Reply from Hays Travel - Highcliffe
Thank you for your lovely feedback. It was a pleasure assisting with your cruise booking and I'm pleased that we rectified the issue with the paperwork. Many thanks, Emily & Jess
A gem of a travel agency
We have used Hays’ Highcliffe branch on many occasions and never fail to be impressed by their professional attentive service every time.
16 October 2024
Reply from Hays Travel - Highcliffe
Thank you very much for your lovely feedback, it is always pleasure assisting with your holiday bookings. Many thanks, Jess
Reply from Hays Travel - Highcliffe
Thank you for your lovely feedback. It was a pleasure assisting with your holiday. Many thanks, Emily.
Emily
Emily. At the shop. In Highcliffe was very efficient friendly and got what I required sorted in no time at all. She is a credit to the company.
10 October 2024
Reply from Hays Travel - Highcliffe
Thank you very much for your lovely feedback, it was a pleasure assisting with your holiday! Many thanks, Emily.
Being elderly and l have not travelled…
Being elderly and l have not travelled much recently on my own the staff were so helpful
6 October 2024
Reply from Hays Travel - Highcliffe
Thank you very much for your lovely feedback, it was a pleasure assisting with your booking. Many thanks, Jess
Very helpful smiling staff plus helped…
Very helpful smiling staff plus helped get our next holiday sorted
28 September 2024
Reply from Hays Travel - Highcliffe
Thank you very much for your lovely feedback. It was a pleasure assisting with your holiday. Many thanks, Lilly
Reply from Hays Travel - Highcliffe
Thank you for your lovely feedback, it was a pleasure assisting with your holiday. Many thanks, Lilly.
Really good booking experience!
Really good booking experience!
We'd seen a Disney cruise online, had a few questions, so popped into see Jess at the Highcliffe branch.
She took us through the booking process, explaining and answering any questions we had, as well giving us some helpful tips.
The price is the same as booking with Disney online, so went ahead and booked with Jess!
21 September 2024
Reply from Hays Travel - Highcliffe
Thank you so much for your lovely reveiw, its really appreciated.
Nothing wrong
Nothing wrong. Lily my assistant was very helpful but her experience level made the time a bit longer while she got help managing the system.
18 September 2024
Reply from Hays Travel - Highcliffe
Thank you for your review, we always appreciate feedback from customers and apologize for the speed issues we had when you were in store. We have taken onboard your comments and have discussed with Lilly our apprentice.
I would like to thank you for your time on the phone today and I'm pleased to hear that the service you received in store was good.
Thank you for booking with us and we look forward to seeing you soon.
Many thanks,
Jess
A great booking experience with Hays…
A great booking experience with Hays Travel. Always use this company for all our travel bookings and great service is always given.
8 September 2024
Reply from Hays Travel - Highcliffe
Thank you very much for your lovely review. It was a pleasure assisting with your booking!
Many thanks, Jess
Reply from Hays Travel - Highcliffe
Thank you very much for your lovely feedback. It was a pleasure assisting with your booking and I can't wait to hear how you get on. Many thanks, Jess
Everything was so simple and efficient.
21 August 2024
Reply from Hays Travel - Highcliffe
Thank you for your lovely feedback. It is always a pleasure assisting with your bookings. Many thanks, Jess
Booked our first cruise for next year
Booked our first cruise for next year. I thought the process would be difficult but Hays Travel made it easy, even thinking ahead about how to take spending money.
3 August 2024
Reply from Hays Travel - Highcliffe
Thank you very much for your lovely feedback, it was a pleasure assisting with your booking. Many thanks, Emily
Very helpful friendly staff
Very helpful friendly staff. Good explanation re places to go and accommodation. Really listened to our requests.
11 July 2024
Reply from Hays Travel - Highcliffe
Thank you very much for your lovely feedback! I'm really happy that you liked the hotel and I cannot wait to hear how you get on. Many thanks, Jess
Thank you Jess at Highcliffe
Jess was very calm and professional as well as speedy. Thank you very much
13 July 2024
Reply from Hays Travel - Highcliffe
Thank you very much for your lovely feedback. It was a pleasure assisting with your holiday with your friends and I'm sure you're going to have an amazing time. Many thanks, Jess
Reply from Hays Travel - Highcliffe
Thank you for your really kind feedback. It was lovely meeting you both and planning your holiday for you. Many thanks, Emily
Reply from Hays Travel - Highcliffe
Thank you very much for your lovely feedback. It was a pleasure assisting with your booking. Many thanks, Hays Travel Highcliffe
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