Hays Travel - Highcliffe Reviews 

268
TrustScore 5 out of 5

4.8

324 Lymington Road, BH23 5EY Highcliffe, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Very knowledgable member of staff nothing was to much trouble. Also pointed out that if l call in on the day of departure she would help with the booking in. As I am over 80 l do not have the technica... See more

Rated 5 out of 5 stars

Very friendly staff on duty especially Tesh. Very professional and knowledgeable who dealt with our booking without fuss.

Company replied

Rated 5 out of 5 stars

The staff at Hays Travel in Highcliffe are fantastic. Nothing is too much trouble, and they explain everything carefully. We know if we have a question or concern they will answer it or sort it out qu... See more

Company replied

Rated 5 out of 5 stars

Really good booking experience! We'd seen a Disney cruise online, had a few questions, so popped into see Jess at the Highcliffe branch. She took us through the booking process, explaining and answ... See more

Company replied


Company details

  1. #21 of 206 best companies in Travel agent
  2. #8 of 37 best companies in Cruise agency
  3. #7 of 53 best companies in Cruise Travel Agency
  4. #4 of 34 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #9 of 101 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 324 Lymington Road, BH23 5EY, Highcliffe, United Kingdom

  • 01425 272372

4.8

Excellent

TrustScore 5 out of 5

268 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(268)

125,552 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hi we have just booked our 3rd cruise…

Hi we have just booked our 3rd cruise with the lovely Kelly and it was a delight dealing with her. Kelly is a real assist to your business she is both friendly polite and very professional and makes it all look so easy.

17 July 2023
Hays Travel - Highcliffe logo

Reply from Hays Travel - Highcliffe

Thank you so much for your kind feedback, it was an absolute pleasure in sorting out your holiday, Kelly

Rated 5 out of 5 stars
Hays Travel - Highcliffe logo

Reply from Hays Travel - Highcliffe

Thank you for your lovely feedback, it was a pleasure assisting with your booking. Many thanks, Jess

Rated 5 out of 5 stars

Dealt with my request impeccably now…

Dealt with my request impeccably now got a fantastic holiday booked with ghem

15 July 2023
Hays Travel - Highcliffe logo

Reply from Hays Travel - Highcliffe

Thank you so much for your kind review, it was a pleasure finding you the perfect holiday, Kelly

Rated 5 out of 5 stars

Emily and Kelly were able to answer all…

Emily and Kelly were able to answer all our questions in a very caring way and nothing was too much trouble.
We would 100% recommend this company.

11 July 2023
Hays Travel - Highcliffe logo

Reply from Hays Travel - Highcliffe

Thank you for your lovely feedback, we really appreciate it! We are so pleased we managed to find you the perfect holiday! Many thanks, Emily & Kelly

Rated 5 out of 5 stars

Emily was friendly

Emily was friendly, efficient and very helpful

12 July 2023
Hays Travel - Highcliffe logo

Reply from Hays Travel - Highcliffe

Thank you for your lovely feedback, it was a pleasure to assist you with your booking. Many thanks, Emily

Rated 5 out of 5 stars

agent…

Very helpful and pleasant travel agent Emily

7 July 2023
Hays Travel - Highcliffe logo

Reply from Hays Travel - Highcliffe

Thank you so much. It was a pleasure meeting you and getting your trip booked for you. Many thanks, Emily

Rated 5 out of 5 stars

Everything went very smoothly .No…

Everything went very smoothly .No hiccups at all .Staff very polite and friendly. Couldn’t fault my experience

27 June 2023
Hays Travel - Highcliffe logo

Reply from Hays Travel - Highcliffe

Thank you so much for your kind feedback, Kelly

Rated 5 out of 5 stars

Jess search our holiday very quickly…

Jess search our holiday very quickly and found what we asked for
Thankyou Jess

12 June 2023
Hays Travel - Highcliffe logo

Reply from Hays Travel - Highcliffe

Thank you for your lovely feedback, it was a pleasure helping with your holiday! Thank you, Jess

Rated 5 out of 5 stars

They listened and then matched the…

They listened and then matched the internet price to enable us to book

27 May 2023
Hays Travel - Highcliffe logo

Reply from Hays Travel - Highcliffe

Thank you for your review, it was a pleasure to be able to help and assist with this holiday, Kelly

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look