Rachel is so friendly and helpful. Booking was so quick and efficient and nothing is too much trouble. We have been using them for years (even when they were only online). Would absolutely recommend t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The young lady who helped me couldn't have been anymore helpful she did her up most to book me the best HOLIDAYS I could possibly booked. Explained anything I didn't understand till I got it TO... See more
Company replied
A relaxed atmosphere . Friendly customers service Good advice given Explained in detail Would highly recommend sargh to book a holiday with Keep up the good wirk
We are always welcomed with a smile staff are great and would definitely tell friends and family to go to book their holidays there
Company replied
Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
15 King Street, HD1 2PZ, Huddersfield, United Kingdom
- 01484 817620
4.9
Excellent
822 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Janine was wonderful so very helpful…
Janine was wonderful so very helpful really appreciated all her expertise
17 March 2026
Reply from Hays Travel - Huddersfield
Thank you so much for taking your time to leave a review. It is greatly appreciated. It was my pleasure to help you. Janine
Pleasant and welcoming staff
Pleasant and welcoming staff , as always. Extremely helpful and attentive a pleasure as usual.
17 March 2026
Reply from Hays Travel - Huddersfield
Always a pleasure to book your Holidays Brian ,
kind Regards ,
Kim
Great service
I was served by Ruby she was so nice and helpful and spent a lot of time helping me get the right holiday ,I will be back .
13 March 2026
Reply from Hays Travel - Huddersfield
We're so happy that you had a great experience and that our service was helpful. We appreciate your feedback and look forward to seeing you again!
- Ruby
Friendly
Friendly, knowledgeable, helpful staff, made booking simple and efficient to our needs.
10 March 2026
Reply from Hays Travel - Huddersfield
Thank you so much for the amazing review. It was a pleasure booking you both, enjoy your holiday - Rachel
Cruise insurance
Rachel took the task on, of sorting our cruise insurance out and a jolly good job she did.
10 March 2026
Reply from Hays Travel - Huddersfield
Hi Mr Brown,
Thank you for taking time out to leave a lovely review, glad to have got your insurance sorted.
Many Thanks
Rachel
Reply from Hays Travel - Huddersfield
Good Morning Mrs Heywood,
Thank you for your lovely review, it was a pleasure to book you.
Many Thanks
Janine
Happy holidays
The lady who booked our holiday was friendly and efficient, i was very happy with the service
10 March 2026
Reply from Hays Travel - Huddersfield
Happy to hear you found me very friendly and efficient, its something we aim for when servicing our customers. Enjoy your break away - Rachel
Use Harry in Huddersfield branch for great service!
Harry in the Huddersfield store once again excelled and was very quick in finding information for us and accommodating our changes . This time he was booking for 6 of us and recovered personal details for all 6 of us from a previous booking, saving me lots of time.
Fantastic service once again from Harry
9 March 2026
Reply from Hays Travel - Huddersfield
Thank you Phil for the lovely review. Always a pleasure to book you, enjoy your amazing holiday - Harry
The agent was very helpful
The agent was very helpful. Finding me a city break that suited my requirements
5 March 2026
Reply from Hays Travel - Huddersfield
Hi Pauline,
Thank you for your lovely review, it was a pleasure to book you. You will all have an amazing time when you go.
Many Thanks,
Rachel
Made us feel what we whated really
26 February 2026
Reply from Hays Travel - Huddersfield
Thank you Mrs Mcculloch for your lovely review, happy we managed to find an offer that suits you. Have an amazing time away - Ruby
Holiday to Torimalinos
Rachel organised a holiday for us after looking at several choices as we didn't really know where we wanted to go. We are happy with our choice and the service we received.
23 February 2026
Reply from Hays Travel - Huddersfield
Hi Mrs Montgomery,
Thank you so much for your lovely review, it was a pleasure to book you both. You will have an amazing time away.
Many Thanks
Rachel :)
The welcome was good.
The welcome was good.
Manage to assist me although I thought they might look for cheap offers but I am still satisfied with what they offered me.
21 February 2026
Reply from Hays Travel - Huddersfield
Thank you Alice for your lovely review, happy we managed to find an offer that suits you. Have an amazing time away - Ruby
Reply from Hays Travel - Huddersfield
Glad to hear that you found us really helpful. Have a lovely time away on your travels- Harry
Janine was fantastic looking over the…
Janine was fantastic looking over the New York offers over the last few days making sure we got the best deal, going over & above her "normal" day to day actions. Took the stress away from myself looking
19 February 2026
Reply from Hays Travel - Huddersfield
Thank you for your feedback , happy to help.
kind regards,
Janine
Service with a smile
Service with a smile, nothing too much trouble they go the whole 9 yards. Would certainly book with them again.
10 February 2026
Reply from Hays Travel - Huddersfield
Good Morning Mr Brearley,
Thank you for your lovely review, it was a pleasure to book you.
Kind Regards
Janine
Very friendly store
Very friendly store. Happy to an answer questions and suggestions were made that were very informative and helpful. Great to book with and will return.
11 February 2026
Reply from Hays Travel - Huddersfield
Thank you for the review it it very much appreciated. I am so glad you liked our store and will be returning. We look forward to seeing you again.
Reply from Hays Travel - Huddersfield
Thank you so much for the lovely review. Have a wonderful holiday. Janine
VERY GOOD EXPERIENCE
Kim, the manager of the huddersfield Branch was very friendly and sort out our holiday to Cafe Verde, ensuring that all our needs were met.
I love booking with Hays Travel as they always find the right holiday for your budget.
15 February 2026
Reply from Hays Travel - Huddersfield
Thank you Andrea , so jealous , cant believe that price have a great time ,
Kim
All round thorough experience
Friendly
Looked at all options
Very thorough
Answered all our questions giving good advice
Made it all stress free
10 February 2026
Reply from Hays Travel - Huddersfield
Good morning Mr & Mrs Brammall
I am so happy I could help you explore the options and help answer your questions, helping to make your experience stress-free. Thank you for your review it is very much appreciated. And I know you will have a wonderful time on your holiday.
Happy Travels Janine :)
Reply from Hays Travel - Huddersfield
Hi Jason,
Thank you for your lovely review, it was a pleasure to book you. You will have an amazing time.
Kind Regards
Kim
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.