We looked at this cruise for a long time and went in just two weeks before departure to book. Nadia was so helpful and went above and beyond to get us a great cabin. Sadly, due to family circumstances... See more
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Erin, the Hay's representative who attended to us, was very helpful and knowledgeable. Although she hadn't personally visited the place we were thinking about, she was able to give us informati... See more
From my first contact with Nadia all communications were first class,she managed to organise our family holiday of 12 of us to turkey.we were given many option and her knowledge was second to none .Th... See more
Company replied
Staff are always helpful, friendly and professional. All our holidays since holidays have been with Hays Inverness. Nadia Just stopped to say hi and got us out second booking in 6 months with a plea... See more
Company replied
Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
13 Ingles St, IV1 1HN, Inverness, United Kingdom
- 01463 897 880
4.9
Excellent
963 reviews
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Reply from Hays Travel - Inverness
We appreciate your kind words regarding our service . Team Inverness
Excellent service
Leigh who made our booking was excellent. She was friendly and knowledgeable and answered many a silly question we had ! Thank you
2 May 2026
Reply from Hays Travel - Inverness
We're so glad to hear that our friendly and knowledgeable team member was excellent and helpful during your booking, even with all your questions!
Friendly service
Friendly service, very efficient and got our booking all done. 5⭐️ for Erin.
30 April 2026
Reply from Hays Travel - Inverness
We're so pleased we could efficiently complete your booking. Thank you for your kind words!
The young lady who we spoke to about a…
The young lady who we spoke to about a cruise was very helpful and found my friend and I the perfect cruise and booked hotel for night before we were very happy with our treatment at hays travel.
29 April 2026
Reply from Hays Travel - Inverness
We're so happy our team could find the perfect cruise and hotel for you. Thank you for your wonderful feedback!
Very helpful staff .Leigh was very…
Very helpful staff .Leigh was very helpful and very professional while we booking our special cruise to celebrate our 40th wedding anniversary .
29 April 2026
Reply from Hays Travel - Inverness
We're delighted to hear that Leigh was so helpful and professional while you booked your special cruise to celebrate your 40th wedding anniversary.
Excellent Customer Service
Fiona kept in touch regarding availability and her personable style was an influence on booking.
She is an asset to your company.
27 April 2026
Reply from Hays Travel - Inverness
We appreciate you taking the time to leave us such a wonderful review!
Excellent service!
We are very pleased with the service we have received each time we have visited. The ladies are cheery, friendly and nothing is too much trouble.
Always provide good options too, thank you so much!
23 April 2026
Reply from Hays Travel - Inverness
We're so happy to hear that you're pleased with the service you've received during your visits from Elana. It's great to know our team's friendliness and helpfulness are appreciated. Thank you!
Reply from Hays Travel - Inverness
We're so glad we could assist you! It's wonderful to know you now have a booking and feel confident about it. Thank you for your review!
Very helpful will use again for my next…
Very helpful will use again for my next booking hopefully
12 April 2026
Reply from Hays Travel - Inverness
We appreciate your feedback and are so happy to have been helpful. We look forward to assisting with your next booking.
i have good services from the staff …
i have good services from the staff every time i book a holday in lnverness offices
23 April 2026
Reply from Hays Travel - Inverness
We're happy to hear that our Inverness team consistently provides good service when you book your holidays. Thank you for your positive feedback
Very helpful agent ,however after being…
Very helpful agent ,however after being told e were checked In for flight sadly we weren't and cost us £110
14 April 2026
Reply from Hays Travel - Inverness
We appreciate your feedback. We are sorry to hear about the check-in issue and the unexpected cost. We will look into what happened to prevent this in the future.
Reply from Hays Travel - Inverness
We appreciate your kind words. We are always happy to assist our customers with their bookings and provide friendly service.
Nadia was very efficient in providing a…
Nadia was very friendly and efficient in providing a quote and booking our cruise for us. This was done by email and phone and saved the journey to the store.
21 April 2026
Reply from Hays Travel - Inverness
We appreciate you taking the time to leave us such a fantastic review! We're so glad we could provide a friendly and efficient booking experience for your cruise by email and phone.
First cruise
This is going to be our first cruise, your staff are amazing give us all the information that was needed well done first class I didn’t need to ask anything because it was all explained so expertly. Can’t wait 🛳️❤️👍.
19 April 2026
Reply from Hays Travel - Inverness
We're delighted to hear that our team provided you with all the necessary information for your first cruise! We're so glad we could expertly explain everything and that you're excited.
I was served by Fiona
I was served by Fiona , who has booked holidays for us over many years. Excellent service , helpful , very pleasant manner, & goes out of her way to find all the best options available for the trip.
16 April 2026
Reply from Hays Travel - Inverness
We appreciate your continued bookings with Fiona over the years. We're so glad that you find our service excellent and that we can find the best options for your trips.
Always a great service especially from…
Always a great service especially from the girls in Inverness, always find us a great deal.
8 April 2026
Reply from Hays Travel - Inverness
We appreciate you taking the time to leave us this great review! We're so happy to hear that our team always finds a great deal for you.
5 star treatment as usual
5 star treatment as usual. It’s like meeting friends and having a chat that ends up with a booked holiday we are looking forward too.
14 April 2026
Reply from Hays Travel - Inverness
We're happy to hear that you enjoy booking your holidays with us. We hope you have a wonderful time! Team Inverness
Package holiday booking
Although we thought we knew what we wanted, which is unusual for us, Maya took us through our options and helped us find a holiday we had probably been looking for years earlier! Maya was helpful and patient and we're really looking forward to our holiday. We've booked our last 3 holidays through Hays and we've had no issues.
12 April 2026
Reply from Hays Travel - Inverness
We're so glad to hear that we could help you discover the holiday you've been searching for! It's great to know that you appreciate our team's patience and support. Thank you for booking with us again; we hope you enjoy your holiday!
Take the strain out of booking a holiday
Knowledgeable, helpful staff working as a team made the booking process painless.
5 April 2026
Reply from Hays Travel - Inverness
We appreciate your kind words! We are so glad our knowledgeable and helpful team made your booking process easy. Team Inverness
Reply from Hays Travel - Inverness
We appreciate you taking the time to share your positive experience with us. We are so happy to hear that our team was helpful and friendly!
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