The male member of staff (I have forgotten his name) that dealt with our enquiries was very knowledgeable, helpful, friendly and patient. Nothing was too much trouble.
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See what reviewers are saying
Two trips - one in Europe - one International - From start to finish, the team arranged both trips smoothly and confidently, giving me peace of mind. I would highly recommend the Ipswich branch to an... See more
Company replied
I met Ele the travel consultant at the Ipswich branch when booking my first holiday 2 years ago. Her knowledge and expertise, friendly approach and being so helpful she now knows what kind of holiday... See more
Company replied
Brilliant service 😃 very friendly staff and when trying to sort our holiday nothing was too much trouble. Excellent
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 Tavern Street, IP1 3AP, Ipswich, United Kingdom
- 01473852670
4.9
Excellent
604 reviews
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Reply from Hays Travel - Ipswich
We appreciate your feedback and we are so glad that you found our service helpful and friendly; it means a lot to us.
Hays Travel Ipswich, Hays Travel
I have booked holidays in the past in…
I have booked holidays in the past in Ipswich branch of Hayes travel. But this year been good.Im book for spain soon and one later in the year.The staff are fantastic with help from start to end. Tiffany and Ricce are great to help you with everything. Brilliant. You must go and see them for holidays. 👍👍
10 March 2026
Reply from Hays Travel - Ipswich
We're happy to hear that you consistently choose us for your holiday bookings. It's great to know that our team offers fantastic support from start to finish. Thank you for your positive feedback.
Hays Travel Ipswich, Hays Travel
Reece took his time to make sure we got…
Reece took his time to make sure we got exactly what we wanted.
14 March 2026
Reply from Hays Travel - Ipswich
Thank you for the king review it was my pleasure booking this trip for you- Reece Travel Consultant
Reply from Hays Travel - Ipswich
Thank you for the kind review. - Sophie, Branch Manager
Very helpful as we had disabilities to…
Very helpful as we had disabilities to work with but it was sorted
8 March 2026
Reply from Hays Travel - Ipswich
Thank you for taking the time to leave a review it was my pleasure to book your Cruise for you. Thanks, Sophie - Branch Manager
Reply from Hays Travel - Ipswich
Thank you for your kind review, please come back anytime! - Reece, Travel Consultant
So helpful
So helpful! Our travel expert was patient with us and went through everything really clearly. Made it all so easy!
7 March 2026
Reply from Hays Travel - Ipswich
Thank you for taking the time to leave such a lovely review, it was my pleasure to help - Thanks. Sophie, Branch Manager
Reply from Hays Travel - Ipswich
Thank you for your kind review, it was my pleasure to book your holiday for you. Thanks, Sophie - Branch Manager
The adviser
The adviser, Elena, was most helpful with all aspects of choosing our perfect destination
21 February 2026
Reply from Hays Travel - Ipswich
Hello thank you for taking the time to leave me a lovely review it was my pleasure to book your holiday for you. Ele S - Travel Consultant
Someone who knew the destination in…
Someone who knew the destination in detail. Efficient in presenting the information and left all the decision making to us.
18 February 2026
Reply from Hays Travel - Ipswich
Hello, thank you for taking the time to leave me a review. It was a pleasure booking your holiday. Kind Regards Ele S - Travel Consultant
Excellent customer care
Elena was a fantastic support, helping with all my queries and was so patient and professional. Nothing was too much trouble for her. I would not hesitate to recommend Elena for helping other customers. She is a credit to the branch.
15 February 2026
Reply from Hays Travel - Ipswich
Hello Annemarie, thank you for taking the time to leave me a review it was a pleasure assisting you with your holidays. Kind Regards Ele, S - Travel Consultant
Fab experience and so easy.
Hays are just so so helpful, the attention to detail is first class and nothing is too much trouble. They take away all the hassle and stress leaving you to just enjoy your holiday. I cannot say enough about the team at Hays Ipswich branch. Top quality.
31 January 2026
Reply from Hays Travel - Ipswich
Thank you for taking the time to leave such a lovely review, it was my pleasure as always to book your holiday for you. Thanks, Sophie - Branch Manager
Booked a cruise with them and they…
Booked a cruise with them and they where very helpful
23 January 2026
Reply from Hays Travel - Ipswich
We appreciate you sharing your kind words. We are so happy to hear that we were helpful when you booked your cruise.
Hays Travel
Reply from Hays Travel - Ipswich
Hello Suzanne, thank you for taking time to leave us a review and we hope to help you again in the future. Kind Regards - Hays Travel Ipswich Team
Sophie from the Ipswich branch was…
Sophie from the Ipswich branch was extremely helpful and knowledgeable. Despite the original booking being cancelled because the company went into administration, Sophie was helpful in securing another booking and supported with the ABTA claim.
31 January 2026
Reply from Hays Travel - Ipswich
We appreciate your positive feedback. We are so glad that Sophie the Branch Manager was able to help you with your booking and ABTA claim after the cancellation.
Hays Travel
Reply from Hays Travel - Ipswich
Thank you for your kind words! It was a pleasure meeting you. - Reece, Travel Consultant :)
Great knowledgeable advice in a non…
Great knowledgeable advice in a non pressurised sales team on a holiday to Mexico
1 February 2026
Reply from Hays Travel - Ipswich
Good morning Mr Clayton. Thank you for taking the time to leave us a great review. We are so glad you chose to book your holiday with us at Hays Travel Ipswich and we hope to be of assistance again in the future. Kind Regards - Ele S, Travel Consultant
Sophie at your Ipswich branch was…
Sophie at your Ipswich branch was excellent with her knowledge and could not of been more helpful. Would definitely use Hays travel again.
8 February 2026
Reply from Hays Travel - Ipswich
Thank you for taking the time to leave such a lovely review, it was my pleasure to book your holiday for you. Thanks, Sophie - Branch Manager
Brilliant service
Brilliant service. Very patient with us but built us our perfect holiday. Thank you
31 January 2026
Reply from Hays Travel - Ipswich
Hello Joanna, thank you for taking time to leave us a review. It was a pleasure booking your holiday for you! Warm regards - Ele S, Travel Consultant
Ele was very persistent (in a good…
Ele was very persistent (in a good way!) and didn't give up until she got us a good deal. Thank you.
31 January 2026
Reply from Hays Travel - Ipswich
Hello Melanie. Thank you for taking the time to leave me a review it is much appreciated. It such a pleasure booking your holiday for you and your family.
Kind Regards- Ele S, Travel Consultant
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