The male member of staff (I have forgotten his name) that dealt with our enquiries was very knowledgeable, helpful, friendly and patient. Nothing was too much trouble.
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See what reviewers are saying
Two trips - one in Europe - one International - From start to finish, the team arranged both trips smoothly and confidently, giving me peace of mind. I would highly recommend the Ipswich branch to an... See more
Company replied
I met Ele the travel consultant at the Ipswich branch when booking my first holiday 2 years ago. Her knowledge and expertise, friendly approach and being so helpful she now knows what kind of holiday... See more
Company replied
Brilliant service 😃 very friendly staff and when trying to sort our holiday nothing was too much trouble. Excellent
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 Tavern Street, IP1 3AP, Ipswich, United Kingdom
- 01473852670
4.9
Excellent
604 reviews
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We have used Hays for many years and…
We have used Hays for many years and have always found them very helpful.
27 January 2026
Reply from Hays Travel - Ipswich
Thank you so much for your kind words, please feel free to come back anytime. - Reece, Travel Consultant :)
Always proffessional friendly and…
Always proffessional friendly and informative a great travel agency.
7 February 2026
Reply from Hays Travel - Ipswich
Hello Janice, thank you for taking time to leave us a review we appreciate it. Kind Regards Ele S - Travel Consultant
Ele our travel agent was friendly…
Ele our travel agent was friendly knowledgeable and ensured all our requirements were met
The office was welcoming clean and beautifully decorated
Felt welcomed and special
I will definitely be using Hayes Ipswich for my holidays in future
6 February 2026
Reply from Hays Travel - Ipswich
Hello Jane & Laurie, thank you for taking time to leave me a review. It was a pleasure booking your holiday for you and cant wait to hear about it. Kind Regards Ele S, Travel Consultant
Fantastic & very helpful staff
We were made to feel very welcome and all the staff at Hays Travel in Ipswich were exceptionally helpful and answered all our questions leading to us booking a holiday. Thank you to all the staff 😊
6 February 2026
Reply from Hays Travel - Ipswich
I'm so glad you had a wonderful experience and we could find you your perfect holiday.
- Ellie, Apprentice Retail
Ellie was amazing
Ellie was amazing. My Daughter and I were blown away by all the help we received. Ellie went above and beyond to help us find the right holiday for us. We went in with no experience and Ellie booked everything for us. We left feeling incredibly grateful and very reassured with our holiday booking. Thank you Ellie.
31 January 2026
Reply from Hays Travel - Ipswich
Hello Nicky
Thank you so much for taking time to leave me such a lovely review. It was such a pleasure booking you and your daughters holiday and look forward to seeing you soon.
Kind Regards - Ele S, Travel Consultant
Very helpful with helping us decide the…
Very helpful with helping us decide the best place for our holiday
3 February 2026
Reply from Hays Travel - Ipswich
Thank you for your feedback - It was lovely to see you both in-store - Thanks, Sophie - Branch Manager
Greeted with smiles and hello’s
Greeted with smiles and hello’s. The staff are always friendly, make you feel important and find you the holiday you’ve asked for. Returning customers for a number of years. Great service, nothing is a problem.
2 February 2026
Reply from Hays Travel - Ipswich
I am so happy to hear you had a great experience in store, thank you again for booking with us - Reece, Travel Consultant
Reply from Hays Travel - Ipswich
We appreciate your review; we are pleased to hear that you found our service helpful and welcoming during your visit with us.
Tiffany, Assistant Manager
Fantastic service by Sophie in Ipswich branch
The service from start to finish was fantastic, Sophie in the Ipswich branch was a pleasant and well mannered member of staff, she is an assist to the hays travel team, Sophie answered all are questions and helped us with setting things up for are holiday to alcudia .
11 January 2026
Reply from Hays Travel - Ipswich
I appreciate your wonderful feedback! I am so happy to hear that you found my service fantastic, it was a pleasure to book your holiday for you and to meet you both! Thanks, Sophie - Branch Manager
Staff Where very helpful and gave great…
Staff Where very helpful and gave great information and it was easy to book . Thanks again for al youre help bye for now.
.
24 January 2026
Reply from Hays Travel - Ipswich
Hello David
Thank you for taking the time to leave us a review it was a pleasure booking your cruise for you. We hope to help you again in the future. Warm Regards Ele Staiano - Travel Consultant
Sophie is amazing
Sophie is amazing , very knowledgeable and happy to spend time with clients. She leads a great team
31 January 2026
Reply from Hays Travel - Ipswich
Thank you for taking to time to leave such a lovely review, it was my pleasure to book your cruise for you and I look forward to seeing you in store again soon. Thanks again, Sophie - Branch Manager
Excellent customer service.
Excellent customer service.
Friendly, helpful, knowledgeable staff exploring a number of options to get a great holiday deal for us to suit our needs.
Highly recommended.
29 January 2026
Reply from Hays Travel - Ipswich
We're delighted to hear about the excellent service you received! It's great to know that our team was able to explore options and find a holiday deal to suit your needs.
Thanks, Tiffany - Assistant Manager
Staff member helpful & very knowledgeable.
Staff member helpful, friendly and very knowledgable.
21 January 2026
Reply from Hays Travel - Ipswich
Thank you for your kind review, it was lovely meeting you and I am glad we got you something sorted - Reece - Travel Consultant
Great Service
Great Service - booking was made easy at every step. Ele S was fantastic, she assisted in researching multiple options, made enquires with the hotels and answered countless questions (all with patience and good humour)! The wider team offered helpful input on locations, based on personal experiences. Would definitely recommend.
28 January 2026
Reply from Hays Travel - Ipswich
Hello Tony, thank you so much for taking time to leave me a review. It was such a pleasure finding your family the perfect holiday Warm Regards- Ele S, Travel Consultant
Holiday with happy expreince
Soon as you walk in to hays travel you feel welcome you take a seat and staff sort out the best hoilday and the right price i have 3 hoildays booked with them
18 January 2026
Reply from Hays Travel - Ipswich
Thank you for your review, it is great to hear you feel welcome instore and it was lovely to see you both. Thanks, Sophie - Branch Manager
Freedom to go away and think about…
Freedom to go away and think about holiday plans. No pressure.
18 January 2026
Reply from Hays Travel - Ipswich
I am glad you felt at ease planning your holiday. Thank you for your positive feedback; I appreciate it greatly! Thanks, Lauren - Travel Consultant
Reply from Hays Travel - Ipswich
Thank you for your kind review, it was a pleasure having you in store! - Reece, Travel Consultant
Lady was so helpful
Lady was so helpful , looked into the best deal for us , had my little granddaughter with me she was so good with her even got her a book and crayons highly recommend
22 January 2026
Reply from Hays Travel - Ipswich
I am so happy to hear that you found my service helpful and that your granddaughter enjoyed her time with us. Thank you for your recommendation! Thanks, Tiffany - Assistant Manager
They were very helpful
They were very helpful, pleasant and made a good Easter booking for me.
22 January 2026
Reply from Hays Travel - Ipswich
Hello Ann, thank you for taking time to leave us a review. I'm pleased we managed to find you holiday. Kind Regards Ele Staiano - Travel Consultant
Warm welcome soon as we arrived.
Warm welcome soon as we arrived.
Excellent help from Sophie who made it a very enjoyable and stressless booking experience.
21 January 2026
Reply from Hays Travel - Ipswich
Thank you for taking the time to leave such a great review, I’m glad I was able to help, it was lovely to see you both in-store. Thank you, Sophie - Branch Manager
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