The male member of staff (I have forgotten his name) that dealt with our enquiries was very knowledgeable, helpful, friendly and patient. Nothing was too much trouble.
Company replied
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See what reviewers are saying
Two trips - one in Europe - one International - From start to finish, the team arranged both trips smoothly and confidently, giving me peace of mind. I would highly recommend the Ipswich branch to an... See more
Company replied
I met Ele the travel consultant at the Ipswich branch when booking my first holiday 2 years ago. Her knowledge and expertise, friendly approach and being so helpful she now knows what kind of holiday... See more
Company replied
Brilliant service 😃 very friendly staff and when trying to sort our holiday nothing was too much trouble. Excellent
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 Tavern Street, IP1 3AP, Ipswich, United Kingdom
- 01473852670
4.9
Excellent
604 reviews
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I was happy with the help I was given…
I was happy with the help I was given and the staff were efficient and friendly.
10 January 2026
Reply from Hays Travel - Ipswich
Thank you ever so much for your kind review, please come back to us anytime! - Reece, Travel Consultant
Tiffany is great
Tiffany is great, so helpful and friendly. Always go above and beyond.
18 January 2026
Reply from Hays Travel - Ipswich
Always a pleasure booking a holiday for you and your lovely family and at such a great price too! Tiffany Assistant Manager
Reply from Hays Travel - Ipswich
Thank you for your kind review. It was a pleasure having you both in store, please come back anytime. - Reece
Sharm booking
The way they listened to what I required and managed to get just what I wanted
16 January 2026
Reply from Hays Travel - Ipswich
Thank you very much for your kind review! Looking forward to having you back in store for next time - Lauren :)
I was most impressed with Tiffany she…
I was most impressed with Tiffany she went out of her way to ensure that we got the best deal,I shall use Hays again.
17 January 2026
Reply from Hays Travel - Ipswich
Thank you Mary for the really kind review
It was a pleasure booking this cruise for you and your friends :) I think you will all love it !
Tiffany Assistant Manager
Very helpful and friendly staff and…
Very helpful and friendly staff and made booking our holiday very easy would recommend visiting them to book a holiday
4 January 2026
Reply from Hays Travel - Ipswich
Thank you for taking the time to leave a review, it was my pleasure to help book your holiday for you. Thanks, Sophie - Branch Manager
Reply from Hays Travel - Ipswich
Thank you for your kind review, it was a pleasure having you in store! - Reece, Travel Consultant
Yet again I had excellent service
Yet again I had excellent service. Ele was very helpful and found exactly the right trains and hotels we required.
She kept me updated and saved me so much stress and time.
I cannot fault the experience at all.
Thank you!
11 January 2026
Reply from Hays Travel - Ipswich
We are so happy that Ele could provide you with excellent service and find the perfect trains and hotels for your needs. Thank you for your amazing feedback I will pass it on to Ele. Thanks, Sophie - Branch Manager
Holiday booking
Wonderful young Gentleman who dealt with our trip to Malta. Believe his name was Reece couldnt have done anymore to help us excellent service
12 January 2026
Reply from Hays Travel - Ipswich
Thank you for your kind review, please come back to us anytime! - Reece, Travel Consultant
perfect really helpful patient polite…
perfect really helpful patient polite friendly and knowledgeable . we wouldn'nt go anywhere else
8 January 2026
Reply from Hays Travel - Ipswich
Thank you Peter for the very kind review, it was my absolute pleasure booking this for you both. I'm glad we managed to find exactly what you wanted and you stayed hydrated at the same time :) Tiffany Assistant Manager
We were greeted with smiles and hello’s…
We were greeted with smiles and hello’s from all staff with Holly even sharing her left over Christmas chocolates with us. Reece was fabulous trying to get us the holiday that we wanted even though the internet wasn’t always reliable (not his fault). We always find the team at Ipswich very helpful they know what we want in a holiday as a couple and as a family especially Tiffany and would trust them with our holiday destinations. Hays travel should be proud of the Ipswich team
3 January 2026
Reply from Hays Travel - Ipswich
Thank you for your kind words, always lovely to have you guys in store. - Reece, Travel Consultant
Reply from Hays Travel - Ipswich
Hello Andrew
Thank you for taking time to leave us a review an for booking your holiday here with us. Will pass this feedback onto Hollie. Kind Regards - Ele S, Travel Consultant
Great service knowledgeable people and…
Great service knowledgeable people and will return again soon
30 December 2025
Reply from Hays Travel - Ipswich
Thank you for your kind words, we look forward to welcoming you back anytime - Thanks, Sophie - Branch Manager
freidly staff
8 December 2025
Reply from Hays Travel - Ipswich
Thank you for your kind review - Reece, Travel Consultant
Hollie was very helpful in booking our…
Hollie was very helpful in booking our holiday. Excellent service from a very pleasant young lady.
10 December 2025
Reply from Hays Travel - Ipswich
Thank you for your lovely review! It was a pleasure to help you book your holiday & also to hear about your last holiday and how much you enjoyed it! I look forward to seeing all of your photos when you're back! Kind regards, Hollie - Travel Consultant
Reply from Hays Travel - Ipswich
Thank you for your kind review. It was a pleasure to help you book your flights instore! Kind regards, Hollie - Travel Consultant
Fantastic as always
Fantastic as always, thank you to Hollie at the Ipswich shop for all help sorting are Australia trip .
6 December 2025
Reply from Hays Travel - Ipswich
Thank you for your lovely review. It was a pleasure helping you get everything put together & booked for you. I hope that you have an amazing time away! Kind regards, Hollie - Travel Consultant
Tenerife flight booked at Hays Travel
Tenerife flight booked at Hays Travel - Ipswich
On Thursday 4th December 2025 I booked a return flight to Tenerife. As I have had a medical procedure during the year, I decided to book my flight through a travel agent. I spoke to Ele and told her my requirements. She was very helpful and in addition to booking my flights she sent an email to the airline asking for information regarding going through the security checks at both Gatwick and Tenerife. She was not only helpful but also able to give me useful information and everything very easy.
5 December 2025
Reply from Hays Travel - Ipswich
Hello Robert, thank you for taking the time to leave me a review. It was a pleasure meeting and assisting you with your flight. Kind Regards Ele S - Travel Consultant
Excellent as always
Given excellent previous experience using Hays over the years, I immediately pop in for most of my travel requirements money, travel insurance, quotes on prospective trips. airflight bookings. Staff always helpful and enthusiastic.
4 December 2025
Reply from Hays Travel - Ipswich
Hello Joanne, thank you for taking the time to leave us a review. We look forward to seeing you again for your next trip. Kind Regards Ele S - Travel Consultant
Ele was brilliant
Ele was brilliant. We booked our cruise and came out with ideas for our future holidays
28 November 2025
Reply from Hays Travel - Ipswich
Hello Kelly, thank you for booking with us again it was a pleasure to book your cruise for you. We look forward to helping you with future adventures! Thanks - Ele S - Travel Consultant
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