WE have always booked our holidays with Hays Travel and every time they have been brilliant from start to finish , Cloe booked us for our Disney land Paris holiday this time, Holly last time and Miche... See more
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I went in to my local branch (jarrow) and was greeted with a lovely smile and welcome. I did make it a little challenging to find and fit a budget. But, a big thanks to Aliyah for being very patient w... See more
Michelle in Jarrow is amazing, went into to complete our Cruise for 26, to then add in a short break in Yorkshire for August. Then as we chatted booked next Sept Cruise. Amazing service, wonderful st... See more
Company replied
I ususally always book my own holidays, but after looking tirelessly for over a week I couldn’t find anything we wanted within our budget so decided to drop in to Hays Jarrow. Ruby assisted me and pat... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
29 Bede Precinct, NE32 3LW, Jarrow, United Kingdom
- 0191 4835550
4.9
Excellent
947 reviews
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The girls at hays always friendly and…
The girls at hays always friendly and helpful can't do enough for their customers
21 April 2026
Reply from Hays Travel - Jarrow
Thank you so much Catherine - Ruby xx
Stacey looked after us explained…
Stacey looked after us explained everything sept by step booked our flight no problems
Excellent service was very happy all staff very friendly
25 April 2026
Reply from Hays Travel - Jarrow
Thank you so much for your lovely review, Im glad i was able to help you with your trip - Stacey
Once again excellent service from the…
Once again excellent service from the staff at hays travel jarrow very knowledgeable about the holiday
We wanted especially Michelle who got us a better grade of cabin than were looking at, wouldn't hesitate to book another cruise with hays.
21 April 2026
Reply from Hays Travel - Jarrow
Thank you so much for your lovely review - Michelle
Hollie was so helpful
Hollie was so helpful, explained everything. We are going on a Safari so wanted to book face to face, as I usually book online. Very impressed, lovely friendly shop.
21 April 2026
Reply from Hays Travel - Jarrow
Thank you so much for your review - Hollie
At hays Jarrow people are very helpful
At hays Jarrow people are very helpful, didn't take long for me to book holiday with the girl who sorted everything for me
11 April 2026
Reply from Hays Travel - Jarrow
Thank you so much for your lovely review - Hollie
Great service
The apprentice Ruby who dealt with our booking did a great job. She was very friendly, polite and professional. Also we needed special assistance and rather than making us wait in store, Ruby took all the relevant details and contacted us when she had arranged our seats.
17 April 2026
Reply from Hays Travel - Jarrow
Thank you so much for your wonderful review i really appreciate it- Ruby
Excellent service
Excellent service, everything sorted for our holiday. Thanks yet again.
16 April 2026
Reply from Hays Travel - Jarrow
Thank you so much for your review - Lesley
Reply from Hays Travel - Jarrow
Thank you so much - Lesley
Stacey was really helpful and talked…
Stacey was really helpful and talked through everything that we needed to know about our holiday, her advice was excellent
5 April 2026
Reply from Hays Travel - Jarrow
Thank you so much for the lovely review and for booking your holiday with me - Stacey
Great service from the staff at jarrow
Great service from the staff at jarrow
Michelle was very helpful and provided a great service in supporting a lady with learning difficulties to chose a holiday
11 April 2026
Reply from Hays Travel - Jarrow
Thank you so much for the Lovely review Tracy - Michelle XX
Amazing and helpful staff always go to…
Amazing and helpful staff always go to jarrow for our holidays
3 April 2026
Reply from Hays Travel - Jarrow
Thanks so much for the lovely review and for choosing to book with me - Chloe
Reply from Hays Travel - Jarrow
Thanks so much Mr Fairweather - Chloe
Reply from Hays Travel - Jarrow
Thank you so much for the lovely review - Chloe x
Holly was a lovely very helpful girl…
Holly was a lovely very helpful girl she helped us decide on a fantastic holiday for 2026 will definitely be using Hays Travel in the coming years
31 March 2026
Reply from Hays Travel - Jarrow
Thank you so much! Hollie x
Very straight forward and helpful when…
Very straight forward and helpful when booking the holiday we ask for, and price - matched to what we found on-line. Very satisfied, as always. Thanks.
24 March 2026
Reply from Hays Travel - Jarrow
Thank you so much for booking with us and for leaving a lovely review - Stacey
Hays Travel, Jarrow. A great booking experience
Popped into the Jarrow office to book a cruise for 2028. We like to book well ahead. Ruby sorted everything out in no time at all. We’ve used them before in the past and no issues and we’ll definitely use them in the future. We find all of the staff to be friendly and helpful.
22 March 2026
Reply from Hays Travel - Jarrow
Thank you so much Mr Leathead - Ruby
Always book with Hays Travel
The lady that sorted our holiday was extremely helpful and honest
27 March 2026
Reply from Hays Travel - Jarrow
Thank you so much for booking with me - Lesley x
Malta holiday
Searched for exactly what we asked for, looked at getting a better price, price matched my deal. All very good. Very pleasant staff . Excellent.
26 March 2026
Reply from Hays Travel - Jarrow
Thank you so much for booking with me - Chloe
Reply from Hays Travel - Jarrow
Thank you so much for booking with me again - Michelle
The staff were so helpful and friendly …
The staff were so helpful and friendly and booked our cruise with ease. Explaining every step along the way. Thank you to you all, especially Lesley.
22 March 2026
Reply from Hays Travel - Jarrow
Hi Yvonne, thank you so much for this review - kind regards Lesley
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