Jayne the manager at Keynsham is so helpful. I was waiting for my river cruise to be cancelled due to low water and Jayne let me know straight away when she had heard. I was then able to find another... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I won’t go anywhere else to book a holiday. The team are so welcoming and friendly. They sorted everything out for me when I booked my next holiday and talked me through everything. When I needed spec... See more
Company replied
I entered the Keynsham Branch and was meant by a sea of friendly faces. Jessie was careful to listen to the requirements and went through several options and discussed the destinations, backed up... See more
Company replied
Helen was extremely knowledgeable quickly giving us a range of options. Jessica was really efficient in helping us book.
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
52 High Street, BS31 1DX, Keynsham, United Kingdom
- 01174055609
4.9
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful, patient and secured a great desl
We went in with no real idea of what we wanted or where to go. I entered warning them of this but was greeted with big smiles and "let me help" from Ellie and she secured as a fabulous deal for a lovely holiday
25 May 2026
Reply from Hays Travel - Keynsham
Thank you for your lovely review! It was a pleasure to book your trip! Best Wishes Ellie
Very friendly helpful and informative…
Very friendly helpful and informative assistant (Ellie).
Good price, lots of info, dudn't feel rushed or 'sold', Defo use Hays again
25 May 2026
Reply from Hays Travel - Keynsham
Thank you so much for your lovely review! - Ellie :)
Exceptional booking problems
There were a lot of exceptional
difficulties trying to book and pay for my flight. The member of staff at Keynsham branch was kind and patient and we finally managed to overcome these.
25 May 2026
Reply from Hays Travel - Keynsham
Thank you for your 5* review. I hope you have a great time in Cebu catching up with family. Regards Helen
Booking a cruise. The member of staff made me feel at…
The member of staff made me feel at ease and took time to ensure all our holiday needs were put in place without being to pushy would recomend Hayes travel keynsham very friendly and experienced staff.
23 May 2026
Reply from Hays Travel - Keynsham
Thank you for much for your lovely review. Kind regards, Jayne
Reply from Hays Travel - Keynsham
Thank you for your lovely feedback. Best Wishes Helen
Very helpful staff,we are elderly & I…
Very helpful staff,we are elderly & I am slightly disabled , they arranged everything for us & we are enjoying the holiday very much. Thank you.
.
14 April 2026
Reply from Hays Travel - Keynsham
Thank you for your lovely review. It was a pleasure to book your holiday! Best Wishes Helen
I honestly could not recommend these…
I honestly could not recommend these ladies enough ! Absolutely excellent service from first thoughts through to booking, Jayne and Helen thank you so much.
Will definitely be using again for sure.
7 April 2026
Reply from Hays Travel - Keynsham
Thank you so very much for your very kind review. It was a pleasure to book your trip. Best Wishes Jayne and Helen.
Jessie was very efficient and…
Jessie was very efficient and knowledgeable. Great service as always. Thank you, very happy customers.
14 May 2026
Reply from Hays Travel - Keynsham
Thank you for your lovely review! It was a pleasure to book your cruises! Best Wishes Jessie
Booked with no problems
Booked with no problems, they found a holiday that suited us, quite quickly
14 May 2026
Reply from Hays Travel - Keynsham
I am so pleased we found a holiday quickly that suited you. Thank you!
Kind Regards
Imogen
Great serviceVery helpful friendly service from…
Very helpful friendly service from Jessie at the keynsham branch.
Good professional advice given.
14 May 2026
Reply from Hays Travel - Keynsham
Thank you so much for your very kind review. It was a pleasure to book your trip. Thanks Jessie.
No hassle holiday
No hassle holiday. Great service given and will be coming back to book again.
29 April 2026
Reply from Hays Travel - Keynsham
Thank you for your lovely review, hope you enjoyed your holiday to Salou. Jayne
Reply from Hays Travel - Keynsham
Thank you do much for your very kind review. It was a pleasure to book your cruise. Thanks again Rachael.
Majorca
Jessie was the young lady who dealt with our holiday. She was great 👍 Very efficient, friendly and always with a smile. Wouldn't hesitate to use Hays again.
11 May 2026
Reply from Hays Travel - Keynsham
Thank you for your lovely review. It was a pleasure to book your holiday for you. I am sure you will have a wonderful time! Best Wishes Jessie
Racheal was patient and friendly
Racheal was patient and friendly, she helped us find what we wanted.
21 April 2026
Reply from Hays Travel - Keynsham
Thank you for your lovely review! Best Wishes Rachael
First class service Jayne is so helpful…
First class service Jayne is so helpful talks us through everything never rushed us and always full of info
1 May 2026
Reply from Hays Travel - Keynsham
Thank you for your lovely review, great to get you yet another cruise booked. Jayne
Excellent service as always
Excellent service as always. Service very polite and able to answer any queries. Top class branch.
29 April 2026
Reply from Hays Travel - Keynsham
We appreciate you taking the time to leave us such a fantastic review. We are so glad that our team could provide you with excellent and polite service.
Kind Regards
Hays Travel
After i booked i realised there was an…
After i booked i realised there was an error with my booking and it was sorted straight away! Very professional and helpfull
2 May 2026
Reply from Hays Travel - Keynsham
We appreciate your positive feedback! We are so glad we could resolve the booking error promptly and professionally for you. Thank you!
Kind Regards
Jessie
I contacted Hayes Travel Keynsham…
I contacted Hayes Travel Keynsham several times in May, 2026. I wanted to book a two centre trip over Christmas and New Year 2026/2027.
The service was always cheerful, patient and knowledgeable.
Thank you.
Marie
30 April 2026
Reply from Hays Travel - Keynsham
Thank you for your lovely review, it was a pleasure to book your holiday! Thank you, Elle
we were able to sort 2 holidays Racheal…
we were able to sort 2 holidays Racheal was there to advise she sorted everything thanks
6 May 2026
Reply from Hays Travel - Keynsham
We're happy to hear that we could assist you in planning your holidays. Thank you for your positive feedback; we appreciate it greatly.
Kind Regards
Rachael
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.