We were greeted like old friends and given a cup of coffee. Lynsey was very helpful and found us seats with extra legroom on the plane. She also arranged for a taxi to take us from the plane to the ho... See more
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See what reviewers are saying
Gemma, was brilliant getting flights and our preferred accommodation for a multi city holiday to Canada. The price was better than booking on line so gold stars all around!!
Company replied
We received excellent service (as always!) at Hays Travel, Killingworth. Also we were pleased to be given some good advice about booking aeroplane seats which will probably result in us saving some mo... See more
Company replied
Super friendly staff who can’t do enough to help. Very efficient and found exactly what I needed. Always just as excited for my holidays as me. The girls are always so helpful my son has started to bo... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 8 The Killingworth Centre, NE12 6YT, Killingworth, United Kingdom
- 0191 5438419
4.9
Excellent
2k reviews
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Excellent service and attention to…
Excellent service and attention to detail yet again from Beth, would highly recommend.
20 May 2026
Reply from Hays Travel - Killingworth
I truly appreciate your kind words! It was an absolute pleasure assisting you, have a wonderful holiday :)
We Always use hays at killingworth the…
We Always use hays at killingworth the staff are very helpfull and help in any way they can to get you the holiday you want
great service all round!
1 June 2026
Reply from Hays Travel - Killingworth
Thank you so much for taking the time to fill in the review its much appreciated hope you enjoy your holiday to greece.
Julie
The staff member (Rachael) was very…
The staff member (Rachael) was very patient and helpful as we pondered what holiday was best for us. She was very attentive.
31 May 2026
Reply from Hays Travel - Killingworth
Aw thank you so much for your kind review :)
Stephane was amazing she took her time…
Stephane was amazing she took her time to find us what we were looking for, never felt rushed and she was very helpful
31 May 2026
Reply from Hays Travel - Killingworth
We are so pleased stephanie provided such a helpful and unhurried experience. Thank you for your wonderful feedback! Lynsey
Don't believe all you are told
I made the mistake of revealing my maximum budget.
My restrictions were a specific date +/- 2 days, less than I hour from the airport, close to tavernas and shops and not too hilly.
The options provided started at my maximum and went up. The only option to reduce the price was to reduce the holiday from 14 to 11 days. I was too late and wanted the most expensive dates!
I declined the offers and went to another Travel agent.
Within 10 minuted I had several options - all meeting my criteria.
After checking relevant local information data, I booked my option. All with 30 mins.
AND I was more than £800 below the limit supplied to the Hays agent.
So much for her claim "we're independent so we are not tied in and can get the best deals available!"
I'm glad I declined the Coffee offered at the start.
26 May 2026
Unprompted review
Very personal service
Very personal service, we didn’t feel rushed, Stephanie was very patient as we were unsure what exactly we were looking for
24 May 2026
Reply from Hays Travel - Killingworth
Thank you so much for your lovely review. so glad i was able to help with your familys holiday to Lanzarote :) Stephanie
Reply from Hays Travel - Killingworth
Thank you so much for taking the time to fill in the review , it was lovely speaking to you.
Julie
Reply from Hays Travel - Killingworth
We appreciate your kind words.Thank you so much :)
Reply from Hays Travel - Killingworth
Thank you for leaving your review - lovely to catch up with you both!
Hays Experience Killingworth
Friendly and professional service delivered by Lauren with attentiveness to special needs.
20 May 2026
Reply from Hays Travel - Killingworth
Thank you for your kind feedback :) Glad I could help with booking your holiday - Lauren
holiday
the service was first class at sorting our cruise & stay holiday out for us . there was lot of traveling & hotels to sort out & this was sorted it all out without any problems at all . thank you
13 May 2026
Reply from Hays Travel - Killingworth
We're so pleased we could expertly arrange your cruise and stay holiday, Thank you for your kind words! Gemma
Excellent service …
Lauren at Killingworth Hayes is always helpful, informative and so kind. All the team here are great to find you your perfect holiday.
20 May 2026
Reply from Hays Travel - Killingworth
Thank you for your lovely feedback - Glad I could help book yet another fantastic trip! - Lauren
Beth has been fantastic and has…
Beth has been fantastic and has supported us with a number of different options for our Honeymoon!
13 May 2026
Reply from Hays Travel - Killingworth
Thank you so much for booking with me for your amazing honeymoon to Australia! I'm sure you will both have a wonderful time :) Beth
Reply from Hays Travel - Killingworth
We appreciate your kind words. Stephanie :)
Holiday to India
Assistant helpful, gave good advice and was able to search for our preferences and get a good deal.
17 May 2026
Reply from Hays Travel - Killingworth
Thank you for leaving a lovely review, pleasure booking your holiday Ali :)
Reply from Hays Travel - Killingworth
Thank you for the review :)
Reply from Hays Travel - Killingworth
Thank you for leaving a lovely review Dianne, always a pleasure booking your holidays :) Ali
As usual a fantastic experience with…
As usual a fantastic experience with Lauren.
Always does her absolute best to get us what we want and need in a holiday!!
Always a pleasure!
Thanks again Lauren and the girls. 🥰.
6 May 2026
Reply from Hays Travel - Killingworth
We appreciate your continued loyalty and are so happy to hear that you had another fantastic experience. It's always a pleasure assisting you in planning your holidays! Lauren :)
Reply from Hays Travel - Killingworth
Thank you for the review :) I hope you have a fantastic time on your cruise! Beth
The team are always friendly
The team are always friendly, and have a lot of options on offer, which always makes it easy to book.
5 May 2026
Reply from Hays Travel - Killingworth
Dave, Newcastle,
We appreciate your kind words! We're so glad our team's friendliness and wide range of options make booking easy for you. Thank you!
Kind Regards
Heather
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