Hays Travel - Larne Reviews 

369
TrustScore 5 out of 5

4.9

22 Main Street, BT40 1SS Larne, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We have been booking holidays with Catherine and the staff in Hays at Larne Main street for years now and we would not go anywhere else. The customer care that we always experience is second to none.... See more

Rated 5 out of 5 stars

Nice pleasant experience. Girls very helpful. Didnt rush even when people were waiting. Explained everything, nothing a bother. Have booked several trips at Hays. Will keep going back.

Company replied

Rated 5 out of 5 stars

Catherine knows her customers and provides a welcoming, professional personal service as do the other staff. Nothing is too much trouble. Have recommended to several friends who have been delighted to... See more

Rated 5 out of 5 stars

After doing a bit of groundwork over the weekend, after speaking with Katie, we returned to Hays Travel, Larne on Monday. We continued our chat with Naomi, who was very helpful changing the hotel a... See more

Company replied


Company details

  1. #21 of 205 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #8 of 101 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 22 Main Street, BT40 1SS, Larne, United Kingdom

  • 02828898577

4.9

Excellent

TrustScore 5 out of 5

369 reviews

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4.9

All reviews

(369)

116,812 reviews in the last 12 months

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Rated 5 out of 5 stars

Always such an easy process when…

Always such an easy process when talking with staff from hays travel. They are so so lovely and professional and always have great advice to give

29 August 2025
Hays Travel - Larne logo

Reply from Hays Travel - Larne

Thank you for the great review. We hope you have a lovely Holiday!

Rated 5 out of 5 stars

Excellent service

Excellent service

31 August 2025
Hays Travel - Larne logo

Reply from Hays Travel - Larne

Thank you for the great review. We hope you have a lovely Holiday

Rated 5 out of 5 stars

Ivanna was very helpful and…

Ivanna was very helpful and informative.made making final decision re;holiday easy.All documentation and confirmation forwarded immediately.

30 August 2025
Hays Travel - Larne logo

Reply from Hays Travel - Larne

Thank you for the great review. We hope you have a lovely time!

Rated 5 out of 5 stars

Cameron was very helpful

Cameron was very helpful and explained things very well

16 August 2025
Hays Travel - Larne logo

Reply from Hays Travel - Larne

Thank you for the great review. We hope you have a lovely time! :)

Rated 5 out of 5 stars

Excellent help and advice

Excellent help and advice. Very efficient service. Thanks Catherine!

16 August 2025
Hays Travel - Larne logo

Reply from Hays Travel - Larne

Thank you for the great review. We hope you have a lovely time! :)

Rated 5 out of 5 stars

Give us a try always there to help

Went in not knowing where we should go on holiday the girls in the office where more than helpful went through about 5 places to go with there knowledge and help was able to book a holiday to Rhodes

7 August 2025
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Reply from Hays Travel - Larne

Thank you for the great review. We hope you have a lovely time! :)

Rated 5 out of 5 stars

Friendly

Friendly, efficient and knowledgeable. Two wonderful staff

10 August 2025
Hays Travel - Larne logo

Reply from Hays Travel - Larne

Thank you for the great review. We hope you have a lovely time! :)

Rated 5 out of 5 stars

searching new locations.

the help with searching all the different locations.

22 July 2025
Hays Travel - Larne logo

Reply from Hays Travel - Larne

Thank you for the great review. We hope you have a lovely time! :)

Rated 5 out of 5 stars

Always great service

Cameron’s lovely and listened to what we wanted great experience x

20 July 2025
Hays Travel - Larne logo

Reply from Hays Travel - Larne

Thank you for the great feedback. We hope you have a lovely holiday! :)

Rated 5 out of 5 stars

3rd Holiday Booked with Hay's In Larne this year

Hi just booked my 3rd holiday this year with Hay's Travel in Larne. We always deal with Catherine who is always more and helpful going over and above to get the holiday that suits us best. Can't speak anything but hightly about her. Excellent at her job.

18 July 2025
Hays Travel - Larne logo

Reply from Hays Travel - Larne

Thank you for your lovely review, I hope you have a fantastic holiday. :)

Rated 5 out of 5 stars

Always had excellent friendly service…

Always had excellent friendly service from staff at Hays Larne. Great manager Catherine sorted all our needs.

12 July 2025
Hays Travel - Larne logo

Reply from Hays Travel - Larne

Thank you for your lovely review, we hope you have a fabulous holiday. :)

Rated 5 out of 5 stars

Cruising again using Hayes. Deciding on a cruise was an experience…

Deciding on a cruise was an experience we discussed and researched over a period of weeks. The Hays staff worked with us in the Larne Office where we had booked a cruise previously. On the day for our decision, two staff took us through the process and cross checked the forms before we completed. Follow up with email confirmation was on the day, providing reassurance that we would be organised and ready to travel.

11 July 2025
Hays Travel - Larne logo

Reply from Hays Travel - Larne

Thank you for your lovely review, we hope you have a fantastic cruise :)

Rated 5 out of 5 stars

The girl was helpful

The girl was helpful, pleasant and able to give advice and information .

6 July 2025
Hays Travel - Larne logo

Reply from Hays Travel - Larne

Thank you for your great review, we hope you have a lovely holiday :)

Rated 5 out of 5 stars

Staff were friendly and helpful

I visited the shop over 2 days and staff were friendly and helpful on both occasions.

2 July 2025
Hays Travel - Larne logo

Reply from Hays Travel - Larne

Thank you for your great review, we hope you have a great holiday :)

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