We have been booking holidays with Catherine and the staff in Hays at Larne Main street for years now and we would not go anywhere else. The customer care that we always experience is second to none.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Nice pleasant experience. Girls very helpful. Didnt rush even when people were waiting. Explained everything, nothing a bother. Have booked several trips at Hays. Will keep going back.
Company replied
Catherine knows her customers and provides a welcoming, professional personal service as do the other staff. Nothing is too much trouble. Have recommended to several friends who have been delighted to... See more
After doing a bit of groundwork over the weekend, after speaking with Katie, we returned to Hays Travel, Larne on Monday. We continued our chat with Naomi, who was very helpful changing the hotel a... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
22 Main Street, BT40 1SS, Larne, United Kingdom
- 02828898577
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff are lovely so helpful and…
The staff are lovely so helpful and make booking easy especially Carla and Catherine

Reply from Hays Travel - Larne
Always such an easy process when…
Always such an easy process when talking with staff from hays travel. They are so so lovely and professional and always have great advice to give

Reply from Hays Travel - Larne
Ivanna was very helpful and…
Ivanna was very helpful and informative.made making final decision re;holiday easy.All documentation and confirmation forwarded immediately.

Reply from Hays Travel - Larne
I've used Hays travel before and always…
I've used Hays travel before and always had good service. The staff in your Larne branch are really helpful.

Reply from Hays Travel - Larne

Reply from Hays Travel - Larne
Excellent help and advice
Excellent help and advice. Very efficient service. Thanks Catherine!

Reply from Hays Travel - Larne
Give us a try always there to help
Went in not knowing where we should go on holiday the girls in the office where more than helpful went through about 5 places to go with there knowledge and help was able to book a holiday to Rhodes

Reply from Hays Travel - Larne

Reply from Hays Travel - Larne

Reply from Hays Travel - Larne

Reply from Hays Travel - Larne

Reply from Hays Travel - Larne
3rd Holiday Booked with Hay's In Larne this year
Hi just booked my 3rd holiday this year with Hay's Travel in Larne. We always deal with Catherine who is always more and helpful going over and above to get the holiday that suits us best. Can't speak anything but hightly about her. Excellent at her job.

Reply from Hays Travel - Larne
The hays the best girls where very helpful and…
The girls where very helpful and pleasant

Reply from Hays Travel - Larne
Always had excellent friendly service…
Always had excellent friendly service from staff at Hays Larne. Great manager Catherine sorted all our needs.

Reply from Hays Travel - Larne
Cruising again using Hayes. Deciding on a cruise was an experience…
Deciding on a cruise was an experience we discussed and researched over a period of weeks. The Hays staff worked with us in the Larne Office where we had booked a cruise previously. On the day for our decision, two staff took us through the process and cross checked the forms before we completed. Follow up with email confirmation was on the day, providing reassurance that we would be organised and ready to travel.

Reply from Hays Travel - Larne
The girl was helpful
The girl was helpful, pleasant and able to give advice and information .

Reply from Hays Travel - Larne
Staff were friendly and helpful
I visited the shop over 2 days and staff were friendly and helpful on both occasions.

Reply from Hays Travel - Larne
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







