Always get great service from the Livingston team. My wife and I were looking for a short break in January 2027. Wanted warm weather so went with the personal recommendation from Susanne in the store.... See more
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Having looked online for a holiday, we, my wife and I found one that fitted well with our dates, so I went into Hays Travel in Livingston, sat down with Megan told what we would like and she did that... See more
Company replied
Hays Travel in Livingston is fantastic, nothing is too much trouble and I have amended my booking a few times. Megan books most of our holidays and what a lovely girl she is. A real asset to Hays in L... See more
Company replied
We always experience very helpful staff in Hays Livingston. We travel there especially even though we have many travel agents nearer to our home. Thank you Megan for your friendly smile and helpful as... See more
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Company details
- #21 of 208 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
81 Almondvale south, EH54 6HR, Livingston, United Kingdom
- 01506667133
4.9
Excellent
1k reviews
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Suzanne was excellent
Suzanne was excellent. We got exactly what I was looking for. Would not go past Hays for cruises.
7 August 2026
Reply from Hays Travel - Livingston
Thanks for booking with us again , we really appreciate you booking all your cruises with our store.
Thanks for taking the time to leave us some feedback and a 5* review.
Susanne
Hays Travel Livingston
I always use hays as you get good…
I always use hays as you get good customer care and service the staff are very helpful in finding the right holiday for you and the family.
7 August 2026
Reply from Hays Travel - Livingston
Thank you for taking the time to leave some feedback and a 5* review.
Thanks again for booking with me. Have a great holiday!
Kind Regards
Karen
My booking at Hays Travel
For the last few years I have always booked my foreign holidays through Hays Travel. I find the staff very friendly and helpful.Also knowledgeable about places I would like to try. They make the booking experience easy. I prefer to go through them than book online myself.Nothing is too much trouble from printing out boarding passes and getting a good deal on our euros.So cheers to the Livingston branch,Thankyou from a very happy customer
6 August 2026
Reply from Hays Travel - Livingston
Thank you for taking the time to leave us a 5* review - we really appreciate it!
Megan
Great service
Everything was arranged as we wanted and all the extras( flights, transfers etc ) were included as we wanted. We were always asked our opinion on each part of the holiday
2 August 2026
Reply from Hays Travel - Livingston
Thank you for your 5-star review. it's great to hear that all your holiday plans and extras were booked exactly as you wanted.
Anything you need just let us know.
Thanks for booking with Susanne and our Livingston branch.
Hays Travel Livingston
Our booking experience.
The lady who took our booking was very polite, friendly, helpful and knowledgeable. She made sure we were happy and understood every stage of the booking. She took time to make sure everything had been seen too eg hotel room, leg room on plane, meals etc. We have no complaints about the staff, service and booking process.
25 July 2026
Reply from Hays Travel - Livingston
Thank you for your 5* review I hope you have a lovely holiday in Lanzarote.
Hazel
Young lady was helpful took time and…
Young lady was helpful took time and got me what I required
23 July 2026
Reply from Hays Travel - Livingston
Thank you for taking the time to leave us a 5* review - we really appreciate it!
Megan
thank you Pamela for all your…
thank you Pamela for all your assistance on booking our holiday
31 July 2026
Reply from Hays Travel - Livingston
Thank you so much for the 5* review, I am pleased we were able to get your holiday organised and you are now looking forward to it. See you soon when you collect your tickets :) Pamela
friendly helpful staff
24 May 2026
Reply from Hays Travel - Livingston
Thanks for booking with Hays Travel and for taking the time to leave us some feedback . We really appreciated reading your comments.
Anything you need before you travel just let us know.
Hays Travel Livingston
Hazel was great at handling all of…
Hazel was great at handling all of holiday requirements
29 July 2026
Reply from Hays Travel - Livingston
Thank you for your 5-star review. I hope you have a great time in Turkey .
Hazel
Never had a problem with this company…
Never had a problem with this company they are so helpful and can’t do enough to make your experience of booking a holiday enjoyable staff are lovely wouldn’t book a holiday anywhere else but this branch
23 July 2026
Reply from Hays Travel - Livingston
Thank you for taking the time to leave us a 5* review - we really appreciate it!
Megan
We had a great experience
We had a great experience. Weren’t sure what we were looking for. But quick chat first and ended up with a first class hotel in sorrento.
28 July 2026
Reply from Hays Travel - Livingston
We're so pleased we could help you find the perfect hotel in Sorrento. It's great to hear we were able to help.
Thanks for taking the time to leave us some feedback and for booking with us!
Kind Regards
Hays Travel Livingston
5 star service
5 star service
Always go to Hays when I book a holiday and Megan always gives 5 star service! Covers all details of holidays with a friendly smile and manner. Wouldn’t go anywhere else to book a holiday.
24 July 2026
Reply from Hays Travel - Livingston
Thank you for leaving me a 5* review - the team and myself really appreciate it!
Megan :)
Friendly service but not particularly knowledgeable
Consultant was friendly but didn't know anything about the 2 countries we were considering. She didn't really add anything to the process that we couldn't have done ourselves online. In addition she took the deposit but didn't tell us when the balance would be due. When asked she checked and it turned out the balance was due the same day. Possibly a mistake which the booking process should have highlighted. Overall a slightly disappointing experience especially as Hays had been highly recommended.
17 July 2026
Reply from Hays Travel - Livingston
Thank you for your review.
I have tried calling you today to discuss further. If you could please call the store on 01506 667133 to discuss, as we value all feedback from our customers - thank you.
Megan - Assistant Manager
Fast friendly and efficient service…
Fast friendly and efficient service from Pamela. Found a great last minute deal in Zante even gave us some advice on the resort of what to expect so we wouldn’t be disappointed on arrival definitely coming back
21 July 2026
Reply from Hays Travel - Livingston
Thank you so much for your 5* review, I am so pleased we managed to find you something to suit all your holiday requirements. I hope you are looking forward to your holiday and look forward to hearing all about it when you are home. Thanks, Pamela
Holiday booking
Meg was excellent, answered all our questions professionally, made booking easy
14 July 2026
Reply from Hays Travel - Livingston
Thank you for leaving me a 5* review - I really appreciate it!
Megan :)
Great service
The lady we were with was understanding and patient and thorough. Everything we needed and more. She shared holiday experiences she was relatable and made a long process worth it!
19 July 2026
Reply from Hays Travel - Livingston
Thank you for your 5-star review. I hope you and the family had a great holiday in Lanzarote.
Hazel
We always book with Hays Travel and the…
We always book with Hays Travel and the staff at Livingston are 5 star
19 July 2026
Reply from Hays Travel - Livingston
Thank you for leaving me a 5* review - the team and myself really appreciate it!
Megan :)
Reply from Hays Travel - Livingston
Thank you for leaving me a 5* review - the team and myself really appreciate it!
Megan :)
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