Hays Travel - Livingston Reviews 

1,408
TrustScore 5 out of 5

4.9

81 Almondvale south, EH54 6HR Livingston, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Always get great service from the Livingston team. My wife and I were looking for a short break in January 2027. Wanted warm weather so went with the personal recommendation from Susanne in the store.... See more

Company replied

Rated 5 out of 5 stars

Having looked online for a holiday, we, my wife and I found one that fitted well with our dates, so I went into Hays Travel in Livingston, sat down with Megan told what we would like and she did that... See more

Company replied

Rated 5 out of 5 stars

Hays Travel in Livingston is fantastic, nothing is too much trouble and I have amended my booking a few times. Megan books most of our holidays and what a lovely girl she is. A real asset to Hays in L... See more

Company replied

Rated 5 out of 5 stars

We always experience very helpful staff in Hays Livingston. We travel there especially even though we have many travel agents nearer to our home. Thank you Megan for your friendly smile and helpful as... See more

Company replied


Company details

  1. #21 of 208 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 32 best companies in Currency exchange service
  6. #8 of 102 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 81 Almondvale south, EH54 6HR, Livingston, United Kingdom

  • 01506667133

4.9

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,408)

120,299 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Meghan was absolutely brilliant …

Meghan was absolutely brilliant pointed me in right way very professional

19 July 2026
Hays Travel - Livingston logo

Reply from Hays Travel - Livingston

Thank you for leaving me a 5* review - the team and myself really appreciate it!

Megan :)

Rated 5 out of 5 stars

Fantastic service as always

Fantastic service as always. Wouldn’t choose anywhere else to book!

11 July 2026
Hays Travel - Livingston logo

Reply from Hays Travel - Livingston

Thank you for leaving me a 5* review -I really appreciate it!

Megan :)

Rated 5 out of 5 stars

Susanne took the time to talk to us

Susanne took the time to talk to us

17 July 2026
Hays Travel - Livingston logo

Reply from Hays Travel - Livingston

We are so glad to hear that Susanne was able to help get your holiday all booked. Thanks for booking with Hays Travel.

Have a great holiday!

Kind Regards
Hays Travel Livingston

Rated 5 out of 5 stars

Turkey holiday 2027 …

Had a lovely lady called Fiona who was very helpful in getting us the best value hotel, great location , even phoned to ask if there was a lift in the hotel as it didn’t say in the description .

Nothing was a bother . When we went in to pay more to the holiday we had the same lady and it was so nice that she remembered us .

7 July 2026
Hays Travel - Livingston logo

Reply from Hays Travel - Livingston

Thank you so much for such a lovely review. It was absolutely my pleasure to meet you and get your holiday booked :)

I hope you have a fabulous holiday when it comes.

Fiona
Hays Travel, Livingston

Rated 5 out of 5 stars

Hazel at Livingston was very helpful…

Hazel at Livingston was very helpful and was persistent in trying to get-through to the company offering the holiday that we wanted.She also made tea and biscuits while we waited. However, we had to leave before anything was finalised but contacted us at home and let us know everything was booked.

16 July 2026
Rated 5 out of 5 stars

Professional and helpful info from…

Professional and helpful info from staff made booking very easy.

15 July 2026
Hays Travel - Livingston logo

Reply from Hays Travel - Livingston

Thank you for your feedback. We are so pleased to hear that our staff provided professional and helpful information, making your booking process very easy. We appreciate you booking with us!

Kind Regards
Hays Travel
Livingston

Rated 5 out of 5 stars

Very friendly efficient service

Very friendly efficient service

15 July 2026
Hays Travel - Livingston logo

Reply from Hays Travel - Livingston

Thank you for leaving us a 5* review, It was lovely seeing you in store again for another holiday. Hope you are looking forward to it and will see you soon when you come in to collect your tickets :) Thanks again, Pamela

Rated 5 out of 5 stars

As always service is second to none

As always service is second to none. Very helpful & pleasant. Wouldn’t go anywhere else to book.

15 July 2026
Hays Travel - Livingston logo

Reply from Hays Travel - Livingston

Thank you for your 5* review. We are delighted to hear that you consistently receive excellent and pleasant service from us. We truly appreciate your loyalty and kind words.

Kind Regards
Hays Travel Livingston

Rated 5 out of 5 stars

Excellent help and advice from the…

Excellent help and advice from the lovely Susanne, even a cup of tea thrown in

15 July 2026
Hays Travel - Livingston logo

Reply from Hays Travel - Livingston

Thank you for taking the time to leave some feedback and a 5* review. We are so pleased to hear that Susanne was able to help get your holiday all sorted. We really appreciate your kind words.

Thanks for booking with Hays Travel

Kind Regards

Hays Travel Livingston

Rated 5 out of 5 stars

It was a seamless experience from start…

It was a seamless experience from start to finish. Both members of staff that I dealt with were great. Friendly and professional.

14 July 2026
Hays Travel - Livingston logo

Reply from Hays Travel - Livingston

Thank you so much for such a lovely review. I hope you have a fantastic time on the cruise :)

Fiona
Hays Travel, Livingston

Rated 5 out of 5 stars

There are very helpfully and make you…

There are very helpfully and make you welcome and very good at there job

14 July 2026
Hays Travel - Livingston logo

Reply from Hays Travel - Livingston

Thank you for taking the time to leave a lovely 5* review Leisa, it's very much appreciated.

Fiona
Hays Travel, Livingston

Rated 5 out of 5 stars

All staff are friendly cheerful and…

All staff are friendly cheerful and happy at there jobs would not go passed them just went in and booked for next year

7 July 2026
Hays Travel - Livingston logo

Reply from Hays Travel - Livingston

Thank you for a lovely 5 star review. It's really appreciated :)

Fiona
Hays Travel, Livingston

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff
Friendly atmosphere
Nothing too much trouble

6 July 2026
Hays Travel - Livingston logo

Reply from Hays Travel - Livingston

Thank you for leaving me a 5* review - the team and myself really appreciate it!

Megan :)

Rated 5 out of 5 stars

Lovely friendly staff and go out of…

Lovely friendly staff and go out of their way to help you pick a great holiday 😀

10 July 2026
Hays Travel - Livingston logo

Reply from Hays Travel - Livingston

Thank you for your fantastic 5-star review! We are so pleased to hear that our friendly staff went above and beyond to help you find a great holiday. Thanks for choosing to book with us.

Kind Regards
Hays Travel Livingston

Rated 5 out of 5 stars

This is our second time off booking…

This is our second time off booking with you, lots of advice from Susanne,our cruise was great so off we go again, Mx

10 July 2026
Hays Travel - Livingston logo

Reply from Hays Travel - Livingston

I am so pleased to hear you had great time on your cruise and that you appreciated all my advice when booking.

Thanks for booking another one with me. Anything you need before you go the next one just let me know.

Kind Regards
Susanne
Hays Travel Livingston

Rated 5 out of 5 stars

The rep Susanne

The rep Susanne

10 July 2026
Hays Travel - Livingston logo

Reply from Hays Travel - Livingston

Thanks for booking another cruise with me.
I loved hearing all your stories from the one you are just back from. It sounds like you all had a great time.

Thanks again for booking with myself and Hays Travel and for your feedback.

Susanne
Hays Travel Livingston

Rated 5 out of 5 stars

Best travel agent in Livingston

Polite friendly staff who are very competent and helpful. Great price and plenty of options available.

3 July 2026
Hays Travel - Livingston logo

Reply from Hays Travel - Livingston

Thank you so much for the 5* review - the team & myself really appreciate it! :)

Megan
Hays Travel Livingston

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look