Always get great service from the Livingston team. My wife and I were looking for a short break in January 2027. Wanted warm weather so went with the personal recommendation from Susanne in the store.... See more
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Having looked online for a holiday, we, my wife and I found one that fitted well with our dates, so I went into Hays Travel in Livingston, sat down with Megan told what we would like and she did that... See more
Company replied
Hays Travel in Livingston is fantastic, nothing is too much trouble and I have amended my booking a few times. Megan books most of our holidays and what a lovely girl she is. A real asset to Hays in L... See more
Company replied
We always experience very helpful staff in Hays Livingston. We travel there especially even though we have many travel agents nearer to our home. Thank you Megan for your friendly smile and helpful as... See more
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Company details
- #21 of 208 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
81 Almondvale south, EH54 6HR, Livingston, United Kingdom
- 01506667133
4.9
Excellent
1k reviews
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Excellent service
Jade understood my request and sorted out my future holiday with ease. Very courteous, knowledgeable and did what I needed. Followed up and provided an excellent booking experience.
17 March 2026
Reply from Hays Travel - Livingston
Good morning Mrs Loughlin, thank you for leaving this lovely review. I'm glad you had a excellent booking experience, it was a pleasure helping you get booked on your your cruise. Thank you for booking with us again. - Jade :)
Hayes perfecto
The process was quick and efficient with us getting the holiday we wanted
15 March 2026
Reply from Hays Travel - Livingston
Thank you for your lovely review! We hope you have a wonderful holiday!
Hays Travel Livingston
IHappy Traveller
I was making a holiday booking and Karen made this possible very informative pleasant nothing us a bother to her 🙂
14 March 2026
Reply from Hays Travel - Livingston
Thank you for your kind words! We hope you have an amazing holiday!
Hays Travel Livingston
The lady we dealt with was great once…
The lady we dealt with was great once she know what we wanted
13 March 2026
Reply from Hays Travel - Livingston
Thank you for taking the time to leave us a lovely review! We hope you have a fantastic time away!
Hays Travel Livingston
The assistant was very experienced and…
The assistant was very experienced and extremely helpful. Listened to my requirements and talked through the different options.
12 March 2026
Reply from Hays Travel - Livingston
We appreciate you taking the time to leave us a review.
We really appreciated reading your feedback.
Thanks for choosing to book with Hays Travel .
Have a great time when you go!
Kind regards
Susanne
Hays Travel
Livingston
Reply from Hays Travel - Livingston
Thank you for your lovely review. I hope you all have a lovely holiday when the time comes!
Jessica
Hays Travel Livingston
Jade was very helpful and patient with…
Jade was very helpful and patient with my holiday requests, and was able to find us a location and travel to suit our needs.
24 February 2026
Reply from Hays Travel - Livingston
Good morning Mr Phillip,
Thank you for taking the time to share your experience. We're so happy to hear that we were able to find the perfect holiday to suit your needs! I hope you both have an amazing time when it comes. - Jade :)
Kids
Hazel was so helpful regarding booking our holiday. Grandkids have never been abroad before . Hazel went above and beyond to make sure they will have a fabulous time x
27 February 2026
Reply from Hays Travel - Livingston
Thank you for your lovely review. I hope you all have the best time.
Above and Beyond
Hazel went above and beyond to complete my booking despite opposition from the hotel in question to try to increase the original agreed price.spent.She spent the whole afternoon with me l counted nine phone calls beween us keeping me up to date with what was going on.last year was the first time I had used this company and received the same kind of service,l wouldn't go anywhere else now .l find this so rare these days, to be happy with a service. Dorothy Rielly
5 March 2026
Reply from Hays Travel - Livingston
Thank you for your lovely review. I'm glad we got it all sorted and I hope you have the best time on your holiday.
Karen was very friendly and helpful
Karen was very friendly and helpful, helping me look through different options listening to my families needs and our preferences. This wasn’t made easy with my dates and budget but Karen took the time and effort to go through it all thoroughly, not making me feel rushed or pressured to making a decision and getting me the best value deal for my family. Would highly recommend and will be back to book future holidays.
25 February 2026
Reply from Hays Travel - Livingston
Thank you so much for your kind 5 * review, I was glad we got what you were looking for, I hope you all have the best time when your holidays comes round.
many thanks
Karen :)
Reply from Hays Travel - Livingston
Hi Helen,
I appreciate you taking the time to leave us such a kind review. We are so pleased we could assist you in a friendly and helpful manner.
livingston, Jade :)
Friendly professional business
Initial enquiry with Jade, who was friendly, informative and conclusive
follow up with Fiona, who finalised detail with empathy and efficiency to conclude the flight to Toronto from Glasgow
Both agents represented Livingston branch in a professional manner as befits a customer focussed business
3 March 2026
Reply from Hays Travel - Livingston
Good afternoon Mr Burrows,
We appreciate you taking the time to leave us such a complimentary review. We are so happy to hear that you found our team to be friendly, informative, and efficient when booking your flight to Toronto. Thank you for booking with us.
Jade
Reply from Hays Travel - Livingston
Thank you for your review. Have a lovely holiday when it comes
Cruise booking
The girl who served me was pleasant and helpful although not experienced in booking cruises I will have to come back in regarding the cabin offered but otherwise good and will be happy to deal with Jessica again as well as the lady who helped
27 February 2026
Reply from Hays Travel - Livingston
Thank you so much for your 4 star review, Glad we could help and book your upcoming cruise. Appreciate I am new to travel and not as experienced as some of the other in branch with regards to cruise however with you being patient and allowing me to book your cruise with the help of Megan I am glad we got you sorted and this will grow my knowledge and confidence with cruise going forward. Thanks, Jessica.
Susanne was brilliant
Susanne was brilliant she helped find us our dream Holiday to go to Mexico . We can't wait to go next year . She goings above and beyond fantastic service
1 March 2026
Reply from Hays Travel - Livingston
It's great to hear that we were able to help get your dream holiday to Mexico all booked.
We appreciate your kind words and are delighted you received fantastic service from Susanne in our Livingston branch.
Thanks for booking with Hays Travel , Enjoy your holiday when you go!
Hays Travel Livingston
Holiday consultant was very good
Holiday consultant was very good. Looked at different holidays for me. Was very generous with her time & experience. Looking forward to the holiday already.
21 February 2026
Reply from Hays Travel - Livingston
Thank you for taking the time to leave such a lovely review, I'm delighted to have helped find your holiday and am sure you'll have the best time :)
Fiona
Hays Travel, Livingston
When booking holidays the customer…
When booking holidays the customer service is brilliant and look for the best deals
28 February 2026
Reply from Hays Travel - Livingston
Thank you for your lovely review. Hope you have a great time on your holiday
Very helpful and easy to understand
Very helpful and easy to understand
Will be back in the future
28 February 2026
Reply from Hays Travel - Livingston
Thank you for your lovely review! Have a great holiday when it comes.
Karen :)
Reply from Hays Travel - Livingston
Thank you for taking the time to leave a positive review. I really appreciate it :) I'm sure you'll both have a fabulous time.
Fiona
Hays Travel, Livingston
Reply from Hays Travel - Livingston
We appreciate you taking the time to share your experience with us, and we are so happy to hear that you received great service from our friendly staff.
Thanks for choosing to book with Hays Travel Livingston
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