If we could give more than 5 * we would! We saw Rachel this time but everyone in the Lowestoft shop is always helpful, friendly and professional. Rachel went above and beyond, looking for that spec... See more
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See what reviewers are saying
Thank you Rachel for booking our dream trip to tour South America. Another team effort from all the gang at Hays Travel Lowestoft! Excellent customer service skills as always, see you again soon!
We knew roughly what we was looking for and Lauren at Lowestoft listened to our wants and came up with our perfect holiday. The booking process was nice and easy although should have contactless payme... See more
Company replied
Another great holiday booking experience with Hays. Jack who helped us book our 50th wedding anniversary special cruise and stay holiday put our minds at ease and assured us he'll be there every ste... See more
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Company details
- #21 of 205 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
111 London Road, NR32 1LX, Lowestoft, United Kingdom
- 01502558115
5.0
Excellent
1k reviews
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Michelle
Michelle
Michelle was very helpful and professional. She answered all my questions and guided me through my options. Nothing was too much trouble, she ensured I was happy with my booking and that it was what I wanted.
I am very very pleased withthe service as always.
3 February 2026
Reply from Hays Travel - Lowestoft
Thankyou so much for your lovely comments :-) It's always great to see you. So pleased I could help you
Reply from Hays Travel - Lowestoft
Thank you for your booking :) We hope you have the most amazing time
Reply from Hays Travel - Lowestoft
Thank you for your lovely review. Wishing you an amazing cruise.
Super knowledgeable and friendly staff
Super knowledgeable and friendly staff, who took the time to help and listen. Would certainly book with Hayes next time.
25 January 2026
Reply from Hays Travel - Lowestoft
Thank you for your lovely review. We can not wait to book that next adventure for you :-)
JACK was very polite and helpful…
JACK was very polite and helpful showing me several holidays before i picked a holiday.Nothing was too much trouble for him.
31 January 2026
Reply from Hays Travel - Lowestoft
Thank you so much for your feedback. Its lovely to know you received such great service from Jack in store, we hope to see you again soon.
Reply from Hays Travel - Lowestoft
Thankyou so much for your lovely comments :-)
Top notch team at Lowestoft
Hays are my go-to travel agents the staff are so friendly and helpful, I would recommend them 100% for travel advice.
29 January 2026
Reply from Hays Travel - Lowestoft
Thank you for your lovely review. Hope you have a lovely holiday :-)
Claire was extremely helpful giving…
Claire was extremely helpful giving lots of information and explaining to help us make our choice. We were not rushed and given ample opportunity to sort out a holiday that meets our needs. A very good experience as always.
27 January 2026
Reply from Hays Travel - Lowestoft
Thank you for your lovely review, so glad I could help :)
We were welcomed as soon as we walked…
We were welcomed as soon as we walked in, we enquired about cruises and was given plenty of helpful information, we went home to think it through and returned a few days later, we saw the same assistant (Paula) who remembered us after answering a few more queries we booked our cruise, couldn't have had better service
25 January 2026
Reply from Hays Travel - Lowestoft
Thank you for your review. I am so pleased that you were happy with the service you received. I am sure you will have an amazing time, Paula
Reply from Hays Travel - Lowestoft
Thankyou so much, so pleased I could help :-)
Brilliant friendly service.
24 January 2026
Reply from Hays Travel - Lowestoft
Thank you for your feedback, and thank you for coming to us. We look forward to seeing you soon.
Brilliant staff…
We booked a cruise at the Lowestoft Branch with Jack.
His knowledge of the product he was selling us and he willingness to take the time to talk and answer any question we had was extremely professional.
24 January 2026
Reply from Hays Travel - Lowestoft
Thank you for your lovely review. Wishing you an amazing cruise.
We always book our holidays with Hayes
We always book our holidays with Hays, this way we are guaranteed good service thanks to Paula and the staff. 2027 booked already.
15 January 2026
Reply from Hays Travel - Lowestoft
Thankyou so much for booking with us & your lovely comments :-)
Get your holiday sorted.
Efficient, Knowledgeable, Patient, Helpful.
This is the service that I always receive at the Lowestoft branch of Hays, my "goto" Travel Agent.
21 January 2026
Reply from Hays Travel - Lowestoft
Thankyou so much for your lovely comments, really appreciate it :-) Always happy to help
Great offers for you
Saw a good offer in the window, popped in for details. Talked to friends, decide we’d love to go. Met Paula , who talked through everything with us. She was great, sorted everything out for us. What more could you ask.
21 January 2026
Reply from Hays Travel - Lowestoft
Thank you for your feedback and kind words. I am so glad you found your booking experience with us seamless. I look forward to seeing you in store in the future, Paula :)
Jack our travel advisor made the whole…
Jack our travel advisor made the whole experience of booking our holiday to St Lucia a pleasant and easy experience plus all the assistance at the airport & car parking etc . Thank you Jack we will be back.
20 January 2026
Reply from Hays Travel - Lowestoft
Thankyou so much for your lovely comments about me, So pleased I could help you book your fab holiday :-)
Friendly and helpful staff
17 January 2026
Reply from Hays Travel - Lowestoft
Thankyou so much for booking with me, so pleased I could help :-)
Reply from Hays Travel - Lowestoft
really appreciate your lovely feedback :-)
Genuine help and support
17 January 2026
Reply from Hays Travel - Lowestoft
Thank you for your lovely comments, so pleased we could help you get all booked up.
Our second visit to Hays in Lowestoft…
Our second visit to Hays in Lowestoft within weeks.
As we received superb service from Claire on the first holiday we booked, we returned to book our second with her, the way things are going she will be sick of us as we are thinking about a third !
14 January 2026
Reply from Hays Travel - Lowestoft
Thank you for your lovely comments. It's been a pleasure booking your holidays and I look forward to seeing you again soon. Claire
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