Hays Travel - Lowestoft Reviews 

Booked a holiday with Hays Travel Lowestoft, even with the problems they had with the IT and phones on the day we visited we got exactly what we wanted and no one trying to add on extras we didn't want, our requested add ons were also dealt with to our satisfaction , our agent Lauren to use her own phone due to the problems definitely going above and beyond.

Friendly, professional and helpful. Thank you Clair

They were very helpful as we were not sure where to go and were very understanding when we changed our minds and looked for something else

Jack took his time and really listened to what we were looking for as we weren't the most straightforward booking with dietary and medical requirements. Offered suggestions on things we hadn't considered, and went above and beyond by making contact with someone from the company to put our minds at rest

Wonderful friendly staff. Lauren was so helpful, patient and knowledgeable. She made the experience enjoyable and so easy, pointing out all options available and being very efficient.

Very friendly and helpful and professional

The person who handled our cruise booking did so, as always, in a thorough and professional manner, with plenty of advice and guidance, in order to make a wonderful start to our holiday journey.

We would definitely recommend Hays of Lowestoft all staff are very helpful.
Elysia and Jack made our Holiday booking so easy they covered everything we required in a professional and friendly manner many thanks guys.

First class service by Claire.
Booked family cruise ,joint week and lone week on the same ship. Made sure rooms were close together, took all allergies, open sitting for dinner. Nothing missed. We can’t wait.

The lady over the phone (believe her name was Claire) was very helpful and straightforward, couldn’t be better!

We walked in got seen by Jack. He heard what we wanted found our holiday and 10 minutes later was paid for and booked. Really good service.

Wonderful help from your staff [Jack] he went above & beyond to give us choices of where we might want to go. Also explored transport, how to get around, & the right hotel. He was patient, kind, informative & a lovely sense of humour. Thank you Jack, he deserves a pay rise!

A friendly,helpful, professional service,

As always we get great service when using Hays to book our holidays. We were all set on going bed and breakfast to Crete but ended up going All Exclusive to Menorca. This was all down to the patience and skill of Claire. Having looked at our options in Crete we asked for other suggestions. We looked at lots of other places and nothing was too much trouble. Claire broadened our options by suggesting options we wouldn’t have considered and found us a real deal.

As always, excellent service. All the staff at Hays are always happy to help. Paula who booked our holiday always goes above and beyond to help with any queries we have no matter how small.

Claire was very helpful and any questions we asked she looked into to find the answer

Rachel the agent made sure our holiday really suited our needs
This did take time because of my disability but she contacted all agencies to make sure our holiday should go without any problems
Nothing was to much trouble.

The friendliness and helpfulness of the staff and their ability to answer questions.

Jack at the Lowestoft branch was exceptional, I was quite particular when booking my holiday and Jack had no problem with arranging everything I requested. I highly recommend using Hays Travel especially if you’re wanting a smooth and stress free experience.

Michelle
Michelle was very helpful and professional. She answered all my questions and guided me through my options. Nothing was too much trouble, she ensured I was happy with my booking and that it was what I wanted.
I am very very pleased withthe service as always.