If we could give more than 5 * we would! We saw Rachel this time but everyone in the Lowestoft shop is always helpful, friendly and professional. Rachel went above and beyond, looking for that spec... See more
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See what reviewers are saying
We knew roughly what we was looking for and Lauren at Lowestoft listened to our wants and came up with our perfect holiday. The booking process was nice and easy although should have contactless payme... See more
Another great holiday booking experience with Hays. Jack who helped us book our 50th wedding anniversary special cruise and stay holiday put our minds at ease and assured us he'll be there every ste... See more
Company replied
Rachel was very patient, funny, informative and helpful. She checked lots of options for us and we managed to get a holiday we're super excited for. Thank you Rachel 😊
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
111 London Road, NR32 1LX, Lowestoft, United Kingdom
- 01502558115
5.0
Excellent
1k reviews
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Again went in r local hays branch in…
Again went in r local hays branch in lowestoft and saw Paula and again she was great explain everything even phone airline to c about seats as my wife has walking difficultes and ask about a welfare taxi and arrange it for us even tho we have a late return. to Stansted great service will have trouble booking with them again great service
16 April 2026
Reply from Hays Travel - Lowestoft
Thank you for your review, always a pleasure booking your holidays :)
Very helpful friendly staff
Very helpful friendly staff, nice atmosphere, which makes booking a holiday stress free and pleasant.
9 April 2026
Reply from Hays Travel - Lowestoft
Thank you for your lovely review :)
First Class experience with Hays Travel
Hays rep was very polite and able to deal with my inquiry in a professional manner and was able give me the holiday I was looking for , both my wife and I are delighted and will certainly get in touch with her when the next holiday comes round
14 April 2026
Reply from Hays Travel - Lowestoft
Thank you for taking the time to give us such lovely feedback, and for thinking of us to help with your holiday. We look forward to seeing you in store again soon
They stuff at hays travel Lowestoft are…
They stuff at hays travel Lowestoft are always helpful and happy to help makeing Shure they get your holiday perfect to how you want giving you the most wonderful memories and experiences. Can not fault them at all
11 April 2026
Reply from Hays Travel - Lowestoft
Thankyou so much, such a lovely review :-) Happy to help you arrange an amazing trip :-)
Excellent service and great service…
Excellent service and great service from Lauren. All sorted quickly and professionally with a smile!
3 April 2026
Reply from Hays Travel - Lowestoft
Thank you for your lovely review, so glad I could help! :)
Above and Beyond
My wife and I always choose Hayes Lowestoft to help us book our holidays. The team are knowledgeable about all destinations and always offer the best advice.
On this occasion they even stayed after closing to finalise our holiday. Thank you!
5 April 2026
Reply from Hays Travel - Lowestoft
Thankyou so much for your wonderful comments, so pleased we could help you book something fabulous to look forward to :-)
Reply from Hays Travel - Lowestoft
Thank you for your review, glad I could help :)
We visited Claire at the Lowestoft…
We visited Claire at the Lowestoft branch and she was amazing. We were with her for about 1.5hrs deciding which hotel, flights etc to book and we finally booked a holiday. We will be back!!
7 April 2026
Reply from Hays Travel - Lowestoft
Thank you for your lovely review :-) We are so happy we could find that perfect package.
Excellent service making it a happy…
Excellent service making it a happy experience booking a holiday Paula is always excellent
31 March 2026
Reply from Hays Travel - Lowestoft
Thank you so much for your lovely feedback.
Lovely helpful staff
Lauren was really helpful and well informed. She was able to answer all our questions and put us at ease. The booking was really easy to do.
3 April 2026
Reply from Hays Travel - Lowestoft
Thankyou for your lovely comments about me :-) So pleased I could help
Friendly helpful and proffesional
3 April 2026
Reply from Hays Travel - Lowestoft
Really appreciate your lovely comments :-)
Reply from Hays Travel - Lowestoft
thankyou so much, so pleased I could help you :-)
Lowestoft Staff Amazing
All staff who i have interacted with at Lowestoft have been amazing, very attentive and knowledgeable. Great Service ensuring i had everything needed for a great holiday!
29 March 2026
Reply from Hays Travel - Lowestoft
Thankyou so much for continued support, I really appreciate your lovely comments :-)
Staff are very friendly and helpful and…
Staff are very friendly and helpful and listen to me
27 March 2026
Reply from Hays Travel - Lowestoft
Thank you for taking the time to leave your lovely feedback. Wishing you both a great holiday.
Reply from Hays Travel - Lowestoft
Thank you for your review - We hope you have a lovely time
Reply from Hays Travel - Lowestoft
Thank you for your lovely review. Glad we could help :)
Very friendly and helpful first class…
Very friendly and helpful first class service go out of there way to make it very welcoming and easy to book your holidays
27 March 2026
Reply from Hays Travel - Lowestoft
Thank you for your lovely review. Always a pleasure booking your holidays.
Reply from Hays Travel - Lowestoft
Thank you so much for taking the time to give us your feedback, so lovely to hear you had such great service.
Very UNETHICAL CO..STUBBORN
DISGUSTED. OTHER COMPANIES OFFER £200 to £300 cheaper on SAME BREAKS!!
TUI are notoriously abnoxinious to REFUND on the hoilday plan they had on Offer, that was not as per the of the offer, the disgusting food ..the quality of hotel, cleanliness etc etc
They are very STUBBORN & DO NOT HAVE ANY EMPATHY for the traveller
Who had a bad experience.
VERY UNEHTICAL TRAVEL COMPANY !!
Would NEVER BOOK WITH THEM AGAIN !
24 January 2026
Reply from Hays Travel - Lowestoft
Thankyou for your comments about your previous holiday where you had many issues at the hotel. As you are aware we handled your complaint with TUI in May last year. This platform is for our store service about the future holiday you have booked with us recently.
Portugal holiday
Lauren was very helpful. She organised everything for us and allowed us to change our minds about the hotel. Nice experience.
20 March 2026
Reply from Hays Travel - Lowestoft
Thank you so much for taking the time to give us such lovely feedback. Glad to hear you had a nice experience in store. Hope to see you soon
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