If we could give more than 5 * we would! We saw Rachel this time but everyone in the Lowestoft shop is always helpful, friendly and professional. Rachel went above and beyond, looking for that spec... See more
Company replied
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We knew roughly what we was looking for and Lauren at Lowestoft listened to our wants and came up with our perfect holiday. The booking process was nice and easy although should have contactless payme... See more
Company replied
Another great holiday booking experience with Hays. Jack who helped us book our 50th wedding anniversary special cruise and stay holiday put our minds at ease and assured us he'll be there every ste... See more
Company replied
Rachel was very patient, funny, informative and helpful. She checked lots of options for us and we managed to get a holiday we're super excited for. Thank you Rachel 😊
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
111 London Road, NR32 1LX, Lowestoft, United Kingdom
- 01502558115
5.0
Excellent
1k reviews
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Reply from Hays Travel - Lowestoft
Thank you for your lovely review :-)
Reply from Hays Travel - Lowestoft
Thank you for your lovely comments and taking the time to leave a review.
Excellent service from Claire.
Excellent service from Claire.. She found us exactly what we were looking for & nothing was too much trouble 10/10
13 May 2026
Reply from Hays Travel - Lowestoft
Thank you for your review. it was a pleasure to get this all booked and secured for you :)
Super helpful travel consultant
Super helpful travel consultant. Informative, answered all questions and gave helpful advice when booking.
10 May 2026
Reply from Hays Travel - Lowestoft
Thank you for taking the time to leave your lovely review and that you were so pleased with our service.
First class service
As usual, a first class service from Hays travel this time it was Clare who helped me achieve exactly what I wanted. First class service..
8 May 2026
Reply from Hays Travel - Lowestoft
Thank you for your review, happy I could help :)
I was dealt with by Lauren and was…
I was dealt with by Lauren and was impressed by her quiet efficiency with what was a not very big transaction(a flight booking).Why go on line?.
9 May 2026
Reply from Hays Travel - Lowestoft
Thank you for your review, glad I could help :)
Suggested cruises and managed to find…
Suggested cruises and managed to find very good deal and change arrival time for single hotel night prior to cruise which I requested. Very efficient and understanding member of staff. Very good service.
30 April 2026
Reply from Hays Travel - Lowestoft
Thank you for taking the time to leave your review. Always a pleasure booking your lovely holidays.
Nothing is too much trouble for the…
Nothing is too much trouble for the staff in the Lowestoft branch
Not only booking the holiday but advising as to the best solutions to ensure the success of the chosen holiday.
Paula has advised us over a number of years and she ensures every detail is addressed in order to make sure we enjoy the best holiday possible.
29 April 2026
Reply from Hays Travel - Lowestoft
Thank you for your lovely review :) Always a pleasure booking your cruises.
It was brilliant .Clare was amazing
It was brilliant .Clare was amazing , even though she had other people waiting . She didn’t rush me at all , making sure I was happy and understood my booking. She made me feel very at ease . Will recommend to friends . Thank you x
6 May 2026
Reply from Hays Travel - Lowestoft
Thank you for taking the time to give us such lovely feedback. It is always a pleasure to help you with your holidays, we look forward to seeing you again soon.
Very pleased with help from Clare and…
Very pleased with help from Clare and Michelle at Lowestoft Hays. Recommended suitable holidays with many options, and Clare handled the booking efficiently as ever.
3 May 2026
Reply from Hays Travel - Lowestoft
Thankyou so much for your kind words :-)
Claire was very helpful and patient and…
Claire was very helpful and patient and found us a great bargain holiday!!
3 May 2026
Reply from Hays Travel - Lowestoft
Thankyou so much :-), so pleased I could help you
Reply from Hays Travel - Lowestoft
Thank you for your feedback, glad your experience in store was fuss free.
Great service from all the staff at…
Great service from all the staff at Lowestoft made everything so seamless. Really made the whole holiday from start to finish already looking forward to the next one.
1 May 2026
Reply from Hays Travel - Lowestoft
Thank you for your review, so glad we could help! :)
Excellent service as always answered…
Excellent service as always answered our questions and booked our cruise as we wanted. Great customer service
1 May 2026
Reply from Hays Travel - Lowestoft
Thank you for your lovely review, always a pleasure booking your holidays :)
Such a good experience yesterday…
Such a good experience yesterday booking p and o cruise with Lauren .she was so helpful and answered all our queries .very professional .expect nothing less from this fabulous travel agent in Lowestoft.
30 April 2026
Reply from Hays Travel - Lowestoft
Thank you for your lovely review :-) Very excited to hear about your next adventure
Reply from Hays Travel - Lowestoft
Thank you for yet another great booking :-)
Staff very helpful and friendly
Staff very helpful and friendly, they go the extra mile to help, Great service
26 April 2026
Reply from Hays Travel - Lowestoft
Thank you for your review, so happy I could help :)
Highly recommended
Friendly assistant. Efficient service and willingness to go beyond our basic requirements.
20 April 2026
Reply from Hays Travel - Lowestoft
Thank you for your review, so glad we could help :)
Fantastic customer service
Brilliant service once again from this amazing branch of Hays travel! Jack was attentive, knowledgeable, friendly and professional whilst finding us the perfect winter sun break for early 2027. 100% recommend! See you soon for our next getaway!
16 April 2026
Reply from Hays Travel - Lowestoft
Thank you for your lovely review, always a pleasure booking your holidays!
Lauren is always a pleasure to deal…
Lauren is always a pleasure to deal with and always finds us great deals, she is polite and professional:-)
20 April 2026
Reply from Hays Travel - Lowestoft
Thank you for your review, I'm so glad I could help you! :)
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