Excellent experience, simple, clear and such a lovely lady Laura ( Lymington) branch. Trusted company to look after us if there is an issue.
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See what reviewers are saying
Your rep Catherine Asstant Manager very helpfull tring different options and Airlines from Southampton to Glasgow trying to find the best price by going different routes my final choise was with Easy... See more
Company replied
Chris our advisor was very patient with all our needs - he did not make us feel rushed or pressured - we were happy with our initial visit and booking. After booking we have had regular communicatio... See more
Company replied
Chris was very helpful in finding us the holiday we wanted. He kept us informed throughout the process so many thanks.
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 High Street, SO41 9AF, Lymington, United Kingdom
- 01590 679411
4.9
Excellent
442 reviews
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Requirements given - ideal itinerary arranged.
I had an idea of what I wanted to do and with the valued assistance of Catherine at the Lymington Branch achieved this.
Just a few tweeks - adjusting the length of stay at certain locations and the flight upgrade - and there you have it my ideal itinerary.
No upselling from Catherine, she just got professionally on with the task.
Highly recommended.
9 January 2026
Reply from Hays Travel - Lymington
We appreciate your wonderful feedback! We are so glad we could help refine your plans to create your ideal trip. It was our pleasure to assist you.
Many thanks
Liam is always smiling and happy to…
Liam is always smiling and happy to help.
Whenever you walk into the shop, you are greeted with a friendly smile and warm welcome. All staff seem to be happy and enjoying their work which means it’s a pleasure going in there.
8 January 2026
Reply from Hays Travel - Lymington
We appreciate you highlighting the team's friendly and helpful attitude. It's great to know that our welcoming atmosphere makes your visits a pleasure. Thanks for the positive feedback!
Very helpful not at all hurried.Plenty…
Very helpful not at all hurried.Plenty of variety in accommodation hotels a plenty.Close to the beach all we hope for now is good weather.
6 January 2026
Reply from Hays Travel - Lymington
Thank you for your kind review, fingers crossed for sunshine!
Karen
Polite and attentive staff
30 December 2025
Reply from Hays Travel - Lymington
We appreciate you sharing your experience with us and we are so happy to hear you found our staff attentive and polite.
Catherine understood exactly what I wanted.…
Catherine understood exactly what I was looking for and gave me options I hadn't thought of.
3 January 2026
Reply from Hays Travel - Lymington
Thank you for your great review!
Glad you enjoyed your experience in Branch!
Kelly sorted out any queries or bumps…
Kelly sorted out any queries or bumps on the road to completing our booking.
4 January 2026
Reply from Hays Travel - Lymington
Thanks for taking the time to send us a review.
We are pleased everything was sorted out for you!
Reply from Hays Travel - Lymington
Thank you for taking the time to send us a review.
We hope you enjoy your holiday!
Karen
Liam was excellent!
Liam was excellent!! So helpful and made everything easy for us. Very pleasant chap.
29 December 2025
Reply from Hays Travel - Lymington
Thank you for your lovely review!
We are pleased you found Liam so helpful.
Enjoy your holiday!
Reply from Hays Travel - Lymington
Thank you very much for your kind comments, it is very much appreciated. It was a pleasure arranging your holiday.
Thank you Kelly
Hello
Hello, all staff were very welcoming and made us feel relaxed and looked after. Thanks 👍
21 December 2025
Reply from Hays Travel - Lymington
We're happy to hear that our team made you feel welcomed, relaxed, and looked after. Thank you for your positive feedback; it means a lot to us.
Laura at Lymington was very helpful in…
Laura at Lymington was very helpful in fact excellent
9 December 2025
Reply from Hays Travel - Lymington
We're so happy to hear that you had such a positive experience. Thank you for sharing your feedback with us; we appreciate it. Laura
Reply from Hays Travel - Lymington
Thank you for your kind review
A somewhat difficult trip with dog
A somewhat difficult trip with dog, made so much easier by Hayes Travel (Chris) particularly.
Emigrating to Spain before Xmas routes all busy
So much deliberation to effect travel flights.
Thank you very much.
3 December 2025
Texas USA
Karen Starbuck was extremely helpful throughout the booking process. She really went the extra mile to secure the trip we wanted. Thank you.
30 November 2025
Catherine and Liam were v helpful…
Catherine and Liam were v helpful arranging our holiday and setting up an App for us… thank you both.
22 November 2025
Reply from Hays Travel - Lymington
Thank you very much for your kind comments, it is very much appreciated. It was a pleasure arranging your holiday.
Many thanks Catherine
Jolly Good Hayes
The member of staff we dealt with was very friendly and knowledgeable. Nothing seemed too much trouble.
14 November 2025
Reply from Hays Travel - Lymington
Thank you for your kind review
Laura who dealt with two very important…
Laura who dealt with two very important bookings was excellant
9 November 2025
Reply from Hays Travel - Lymington
Thank you for your kind review we are glad we could help you with your bookings.
Kind regards
Hays Travel
Lymington
Booking a Saga River Cruise
I enquired whether it was possible to book a Saga River cruise via Hays as I suffer from Hearing Loss and find face to face communication preferable. Kelly was very helpful talking me though each stage of the booking process.
4 November 2025
Reply from Hays Travel - Lymington
Thank you for your kind review it is very much appreciated. :)
We were able to come in and spend ages…
We were able to come in and spend ages with Catherine sorting out a family holiday. She had already spent a long time finding holidays for us and then we chose something totally different! She was very patient as were a group of 8! All the staff in your Lymington office are lovely and nothing is too much trouble.
20 October 2025
Reply from Hays Travel - Lymington
Thank you so much for your kind comments it is very much appreciated. I am so pleased that we have managed to get you a lovely family holiday that everyone will enjoy :)
Many thanks,
Catherine
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