Hays Travel - Lymington Reviews 

I enquired whether it was possible to book a Saga River cruise via Hays as I suffer from Hearing Loss and find face to face communication preferable. Kelly was very helpful talking me though each stage of the booking process.

We were able to come in and spend ages with Catherine sorting out a family holiday. She had already spent a long time finding holidays for us and then we chose something totally different! She was very patient as were a group of 8! All the staff in your Lymington office are lovely and nothing is too much trouble.

1st class attention
Knowledgeable
Met our budget
No hardshell
Simplified everything

Polite, efficient and helpful

The service of all the staff was amazing. So kind, supportive and helpful. Really looking forward to my holiday! Thank you Hays Travel

The care that I received in fulfilling my requests was excellent. Thank you.

very helpful and arrange everything hotel , car hire , air flihgts

Friendly, professional & knowledgeable staff within the Lymington branch

Really helpful, and came away feeling very satisfied withe the customer care we received.

Recently booked a cruise with Shaun very helpful and informative - talked us through our holiday very happy with the service - nothing was too much trouble

I principally dealt with Catherine, Assistant Manager, who provided excellent customer service by researching the needs of the holiday I desired effectively. It was not rushed, and each step was agreed upon with me to ensure it was what I wanted. I felt very relaxed, which was down to the friendly, welcoming communication. There was a genuine desire and awareness to ensure I got the holiday experience I was looking for. The pressure of booking my holiday with all the flights, hotels and cruise that were needed, was taken away from me and gave me confidence that the whole package of my holiday was professionally achieved

Chris. Efficient accurate

Katherine was knowledgeable and professional. We have only booked our holiday so far so will update our review once we have returned from our holiday.

Always look forward to seeing Catherine at the Lymington shop and never fails to be able to sort us out in our travels.

Laura was very helpful & knowledgeable.

She happily checked through various cruises & printed out quotes for available ones.

Once home I showed my husband them & then I phoned Laura to book the holiday.

She advised me what I needed to do or check before travel & said if I needed any advice to phone or go in to see her.

Very impressed with the service given.

Thank you, Laura

Liam was very helpful and attentive. He showed all the available cabin options to enable our cruise booking to be made.

Catherine in your Lymington branch is the most helpful and friendly person we have ever dealt with in Hays.

Sean could not have been more helpful. Knew his job, found the best package for the hotel we wanted, in double quick time. Explained the paperwork, what we could expect to receive and what else needed to be done.
We have used Hays (previously Bath Travel) many times in the past, twice at Lymington. Excellent.