Hays Travel - Lymington Reviews 

442
TrustScore 5 out of 5

4.9

36 High Street, SO41 9AF Lymington, GB


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Rated 5 out of 5 stars

Excellent experience, simple, clear and such a lovely lady Laura ( Lymington) branch. Trusted company to look after us if there is an issue.

Company replied

Rated 5 out of 5 stars

Your rep Catherine Asstant Manager very helpfull tring different options and Airlines from Southampton to Glasgow trying to find the best price by going different routes my final choise was with Easy... See more

Company replied

Rated 5 out of 5 stars

Chris our advisor was very patient with all our needs - he did not make us feel rushed or pressured - we were happy with our initial visit and booking. After booking we have had regular communicatio... See more

Company replied

Rated 5 out of 5 stars

Chris was very helpful in finding us the holiday we wanted. He kept us informed throughout the process so many thanks.

Company replied


Company details

  1. #21 of 205 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #8 of 101 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 36 High Street, SO41 9AF, Lymington, United Kingdom

  • 01590 679411

4.9

Excellent

TrustScore 5 out of 5

442 reviews

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4.9

All reviews

(442)

118,033 reviews in the last 12 months

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Rated 5 out of 5 stars

Chris dealt with our travel needs very…

Chris dealt with our travel needs very efficiently and was friendly and helpful throughout. Hays is the travel company we always deal with as they provide a good service.

25 May 2025
Hays Travel - Lymington logo

Reply from Hays Travel - Lymington

Thank you for your kind comment, it was a pleasure to help you with your flight!
Kind regards,
Chris

Rated 4 out of 5 stars

Successful planning and booking

Most staff well informed. Hays are the best of the limited number of Travel agents available locally. This is not damning with faint praise, and overall they did what we asked, and I felt comfortable and confident with the holiday booked.

15 May 2025
Hays Travel - Lymington logo

Reply from Hays Travel - Lymington

Thank you for taking the time to review the service received in store with us.

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff
Always make you feel welcome
Cheerful
Especially Liam at the Lymington branch

16 April 2025
Hays Travel - Lymington logo

Reply from Hays Travel - Lymington

Thank you for your kind words they are much appreciated.

Kind regards
Laura

Rated 5 out of 5 stars

Hays and brilliant staff

I have always used Hays to book my holidays. This time Catherine booked for a holiday in Oman. She was brilliant and quickly got all the information and then provided my documentation.

16 April 2025
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Reply from Hays Travel - Lymington

Thank you so much for your lovely comments, it is very much appreciated. I am pleased that we got all the required information quickly.
Kindest regards
Catherine

Rated 5 out of 5 stars

your sraff have always handled my…

your sraff have always handled my travel arrangements and I am very happy with the service

16 April 2025
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Reply from Hays Travel - Lymington

Thank you for your kind comment it is very much appreciated, we are glad you are happy with our service.

kind regards,
Kelly

Rated 5 out of 5 stars

We were not kept waiting and were…

We were not kept waiting and were welcomed into the shop. Laura Young listened carefully to our requirements and was positive, enthusiastic, determined and knowledgeable. She went to a lot of trouble to obtain the holiday we had selected whilst multi tasking on the telephone with the tour operator and on the computer. We left within an hour with a holiday booked and paid for. Thankyou.

15 April 2025
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Reply from Hays Travel - Lymington

Thank you for taking the time to leave a review. I am pleased to see that you enjoyed Laura's service and found her to be positive, enthusiastic and knowledgeable. I will pass along your kind comments. We look forward to helping you again in the future.
Kind regards,
Kelly

Rated 5 out of 5 stars

Always helpful and friendly

Always helpful and friendly.
I trust Hays to get my booking right and to help sort out any questions and issues I may come across in the process.

9 April 2025
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Reply from Hays Travel - Lymington

Thank you so much for your kind review, it is very much appreciated. I am so pleased that we have booked your new cruise booking and that we can help with anything along the way.
Kind regards,
Catherine

Rated 5 out of 5 stars

Great service

Great service, attentive and friendly.

18 March 2025
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Reply from Hays Travel - Lymington

Thank so much for your kind review. I really appreciate it.
Kind Regards,
Kelly

Rated 5 out of 5 stars

This was a phone call to book a holiday…

This was a phone call to book a holiday arranged by Katherine in Lymington, whilst l live in the north. I was delighted that she was competent, friendly and very helpful, and arrangements were forwarded to your Jarrow office which l picked up within the hour., amazing thanks to Katherine that everything went smoothly

27 February 2025
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Reply from Hays Travel - Lymington

Thank you so much for your kind review, It is very much appreciated and It was a pleasure helping you with your holiday plans and so pleased that it all went smoothly.
Kind regards
Catherine

Rated 5 out of 5 stars

The Hays travel consultant (Catherine)…

The Hays travel consultant (Catherine) took us through all options, based on what we were looking for, in a very professional and pleasant manner. Made for a pleasant experience.

27 February 2025
Hays Travel - Lymington logo

Reply from Hays Travel - Lymington

Thank you so much for your kind review, it is very much appreciated. It was a pleasure helping you with your holiday.
Kind Regards
Catherine

Rated 5 out of 5 stars

Hays Lymington have been dealingTravel…

We have been dealing with Hays Travel in Lymington for several years, and have found all the staff unfailingly friendly, infinitely patient with indecisive clients, and helpful to the nth degree. We would not consider going anywhere else for our travel arrangements.

15 February 2025
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Reply from Hays Travel - Lymington

Thank you so much for your kind review, it is very much appreciated and it is always a pleasure helping you with your cruise holidays.
Kind regards, Catherine

Rated 5 out of 5 stars

Excellent

Excellent
Knowledgeable and efficient but friendly and easy to discuss requirements etc

11 February 2025
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Reply from Hays Travel - Lymington

Thank you so much for your kind review, it is very much appreciated. Kind regards, Catherine

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. Looked into several options for us

2 February 2025
Hays Travel - Lymington logo

Reply from Hays Travel - Lymington

Thank you so much for your kind review, it is very much appreciated.
Kind regards Catherine

Rated 1 out of 5 stars

Cancelled holiday to Jersey

After originally booking a 3 day holiday to Jersey, on reflection it became apparent that the’mark up’ being charged by Premier Holidays/Hays was incredibly high and when I asked for a budgetary breakdown to the total value charged was told that this was not possible.All of which shows a lack of transparency and trying to hide the extortionate on costs being charged; and as a result despite paying a deposit have had to cancel our holiday booking.

29 January 2025
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Reply from Hays Travel - Lymington

We are very sorry to hear you feel this way. Unfortunately as the agent we are governed by the prices set by the Tour Operators and have no control over what they charge for there package holidays. We do hope that we may be able to assist in the near future.
Kind regards
Catherine

Rated 5 out of 5 stars

Theatre Hotel Package.

Theatre Hotel Package.
Booking was easy and informative.
Excellent value for money and the Hayes travel rep Liam was very polite and efficient. Will definitely book again.

4 February 2025
Hays Travel - Lymington logo

Reply from Hays Travel - Lymington

Thank you very much for taking the time to review the service received by Liam in store.

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