Hays Travel - Lymington Reviews 

443
TrustScore 5 out of 5

4.9

36 High Street, SO41 9AF Lymington, GB


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Rated 5 out of 5 stars

Excellent experience, simple, clear and such a lovely lady Laura ( Lymington) branch. Trusted company to look after us if there is an issue.

Company replied

Rated 5 out of 5 stars

Chris our advisor was very patient with all our needs - he did not make us feel rushed or pressured - we were happy with our initial visit and booking. After booking we have had regular communicatio... See more

Company replied

Rated 5 out of 5 stars

Your rep Catherine Asstant Manager very helpfull tring different options and Airlines from Southampton to Glasgow trying to find the best price by going different routes my final choise was with Easy... See more

Company replied

Rated 5 out of 5 stars

Chris was very helpful in finding us the holiday we wanted. He kept us informed throughout the process so many thanks.

Company replied


Company details

  1. #21 of 205 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #8 of 101 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 36 High Street, SO41 9AF, Lymington, United Kingdom

  • 01590 679411

4.9

Excellent

TrustScore 5 out of 5

443 reviews

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1-star

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4.9

All reviews

(443)

118,436 reviews in the last 12 months

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Rated 1 out of 5 stars

Cancelled holiday to Jersey

After originally booking a 3 day holiday to Jersey, on reflection it became apparent that the’mark up’ being charged by Premier Holidays/Hays was incredibly high and when I asked for a budgetary breakdown to the total value charged was told that this was not possible.All of which shows a lack of transparency and trying to hide the extortionate on costs being charged; and as a result despite paying a deposit have had to cancel our holiday booking.

29 January 2025
Hays Travel - Lymington logo

Reply from Hays Travel - Lymington

We are very sorry to hear you feel this way. Unfortunately as the agent we are governed by the prices set by the Tour Operators and have no control over what they charge for there package holidays. We do hope that we may be able to assist in the near future.
Kind regards
Catherine

Rated 5 out of 5 stars

Theatre Hotel Package.

Theatre Hotel Package.
Booking was easy and informative.
Excellent value for money and the Hayes travel rep Liam was very polite and efficient. Will definitely book again.

4 February 2025
Hays Travel - Lymington logo

Reply from Hays Travel - Lymington

Thank you very much for taking the time to review the service received by Liam in store.

Rated 5 out of 5 stars

lovely support

lovely support

30 January 2025
Hays Travel - Lymington logo

Reply from Hays Travel - Lymington

Thank you so much for your kind review, it is very much appreciated.
Kind regards
Kelly

Rated 5 out of 5 stars

Liam gave us sound advice…

Liam gave us sound advice about the holiday we were interested in. He was friendly, professional and wasn't frightened to ask more experienced staff for advice.

8 January 2025
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Reply from Hays Travel - Lymington

Thank you for your kind review of the service received.

Rated 4 out of 5 stars

Liam

Liam, Was both helpful and knowledgeable. He listened to our thoughts on a very special bucket list holiday.
Helping us to put together an amazing itinerary.
We are very happy with the fine details of our forthcoming break.e53

10 January 2025
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Reply from Hays Travel - Lymington

Thank you for you kind review of the service received

Rated 5 out of 5 stars

Happy holidays

We have used Hays Lymington for many years, we find the staff very polite and helpful, nothing is to much trouble and they are happy to answer any questions or queries however big or small and always with a smile.

5 January 2025
Hays Travel - Lymington logo

Reply from Hays Travel - Lymington

Thank you for your kind words we are always happy to help.

Kind regards
Lymington

Rated 5 out of 5 stars
Hays Travel - Lymington logo

Reply from Hays Travel - Lymington

Thank you very much for your kind review it is very much appreciated and I will let Liam know.
Kind regards
Catherine

Rated 5 out of 5 stars

The help & advice we were given was…

The help & advice we were given was fabulous, nothing was too much & the time Liam gave us was very helpful. In fact we actually booked a holiday through Hays Travel at a destination we were shown. The two other lady reps in the office were also very helpful & friendly. Will definitely go back there again.

5 January 2025
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Reply from Hays Travel - Lymington

Thank you very much for your kind words Paul I am glad we could help fine the right holiday for you.

Kind regards
Lymington

Rated 5 out of 5 stars

We were nervous about booking a cruise…

We were nervous about booking a cruise online as we're new to cruising. We'd looked at a few cruises but found it complicated becauseof all the options available. We found Liam to be very helpful and he suggested adding three days in a hotel at the end of the cruise which actually worked out cheaper than the cruise only choice.

1 January 2025
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Reply from Hays Travel - Lymington

Thank you so much for your kind review, this is very much appreciated and I am so pleased we had found a great holiday price for you

Rated 5 out of 5 stars

Lovely staff

The staff at the Lymington branch were very helpful & made what has been a stressful time easier

20 December 2024
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Reply from Hays Travel - Lymington

Thank you for your kind words they are much appreciated.

Rated 5 out of 5 stars

Laura was efficient and very clear with…

Laura was efficient and very clear with advise when asked.Made us feel comfortable during our visit to the Lymington site.

8 December 2024
Hays Travel - Lymington logo

Reply from Hays Travel - Lymington

Thank you so much for your kind comments it is very much appreciated and I will pass this onto Laura.
Kind regards
Catherine

Rated 5 out of 5 stars

Been going to hays for years never had…

Been going to hays for years never had anything but excellent service would not go anywhere else staff always polite and helpful

30 November 2024
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Reply from Hays Travel - Lymington

Thank you very much for your kind words its much appreciated

Rated 5 out of 5 stars

Lovely young lady who helped me

Lovely young lady who helped me - thank you

30 November 2024
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Reply from Hays Travel - Lymington

Thank you for your kind review and I will let Laura know. Many thanks Catherine

Rated 5 out of 5 stars

Laura the travel agent was extremely…

Laura the travel agent was extremely helpful. I’ve used Hays before and staff are always so friendly and nothing is too much trouble.

28 November 2024
Hays Travel - Lymington logo

Reply from Hays Travel - Lymington

Thank you very much for taking the time to review the service received in store and we are always happy to help, Laura

Rated 4 out of 5 stars

The “appreciation

The “apprentice “ Liam listened to what I wanted and found something near to what I asked for. Didn’t get a top star because he never gave any other suggestions.

26 November 2024
Rated 5 out of 5 stars

Personal contact

Personal contact

17 November 2024
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Reply from Hays Travel - Lymington

Thank you for giving us a 5 star review its much appreciated.

Rated 5 out of 5 stars

Gave us a great selection of holidays…

Gave us a great selection of holidays to suit our criteria, and made the booking experience easy. Very helpful with adding any extras we wanted and sorted airport parking. Will always use Hays as it’s hassle free.

22 November 2024
Hays Travel - Lymington logo

Reply from Hays Travel - Lymington

Thank you very much for taking the time to review the service you received from us and we are always happy to help.

Rated 5 out of 5 stars

How good your team are

Your team member
Friendly and very helpful
Good knowledge about places

19 November 2024
Hays Travel - Lymington logo

Reply from Hays Travel - Lymington

Thank you for your kind words its very appreciated.

Kind regards
Lymington

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