Excellent experience, simple, clear and such a lovely lady Laura ( Lymington) branch. Trusted company to look after us if there is an issue.
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See what reviewers are saying
Your rep Catherine Asstant Manager very helpfull tring different options and Airlines from Southampton to Glasgow trying to find the best price by going different routes my final choise was with Easy... See more
Company replied
Chris our advisor was very patient with all our needs - he did not make us feel rushed or pressured - we were happy with our initial visit and booking. After booking we have had regular communicatio... See more
Company replied
Chris was very helpful in finding us the holiday we wanted. He kept us informed throughout the process so many thanks.
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 High Street, SO41 9AF, Lymington, United Kingdom
- 01590 679411
4.9
Excellent
442 reviews
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We went in with no idea where to go and…
We went in with no idea where to go and had lots of advice before booking. Very impressed with the knowledge of the various hotels.
1 November 2024
Reply from Hays Travel - Lymington
Thank you for your kind words we are glad we were able to help you.
Kind regards
Liam
Flight booking sorted out very quickly…
Flight booking sorted out very quickly by a very helpful member of staff.
Office has a very nice, friendly atmosphere served by very knowledgeable and patient staff.
29 October 2024
Reply from Hays Travel - Lymington
Thank you and we are pleased you were happy with our service.
Kind regards
Liam
Knowledgeable staff (Sean & Liam)
Knowledgeable staff (Sean & Liam), they were so friendly and helpful. We knew what, when and how it was all going at all times.
26 October 2024
Reply from Hays Travel - Lymington
Thank you for your kind comment it is very appreciated.
Kind regards
Liam
Greeted by a friendly member of staff
Greeted by a friendly member of staff. Given useful advice and some alternative suggestions.
24 October 2024
Reply from Hays Travel - Lymington
Thank you for your kind review its much appreciated.
Kind regards
Liam
We always get brilliant service when we…
We always get brilliant service when we shop at Hayes travel
5 October 2024
Reply from Hays Travel - Lymington
Thank you for the lovely review of the service received from our store.
Reply from Hays Travel - Lymington
Thank you so much for your kind comments, it is very much appreciated. I am pleased we found you the perfect holiday aswell.
Many thanks,
Catherine
Staff well informed
Staff well informed, helpful and supportive when it came to decision-making.
1 October 2024
Reply from Hays Travel - Lymington
Thank you for taking the time to review the service received in store.
Winter Sun with friends
All great and Catharine was very help full and knowledgeable.
27 September 2024
Reply from Hays Travel - Lymington
Thank you for taking time to review the service received.
Reply from Hays Travel - Lymington
Thank you for your kind words! We are delighted to hear that you had a positive experience with our staff. We strive to provide excellent customer service and appreciate your feedback.
We wanted to book a trip to New Zealand…
We wanted to book a trip to New Zealand with stop overs on the way. We had a discussion with the travel rep and told them roughly what we wanted to do and they sorted everything for us. Great service!
7 September 2024
Reply from Hays Travel - Lymington
Thank you for kind review I will make sure this gets passed over to my colleague who booked your holiday for you.
Kind regards
Lymington
Excellent advisor booked our holiday…
Excellent advisor booked our holiday with everything that we needed
11 September 2024
Reply from Hays Travel - Lymington
Thank you for your kind review! We're delighted to hear you had a positive experience with our advisor. We strive to provide excellent service and are glad we could help you book the perfect holiday.
City breaks
We booked a city break to Vienna for October. Everything was booked for us quickly and efficiently with lots of options offered to us as to flights and where to stay
4 September 2024
Reply from Hays Travel - Lymington
Thank you for your kind words. We are delighted to hear that you had a positive experience booking your city break to Vienna.
Kind regards
Lymington
Reply from Hays Travel - Lymington
Thankyou very much for your kind review! We are always happy to help and I will pass your review onto Catherine
Kind regards
Mia
Reply from Hays Travel - Lymington
Thank you very much for your kind comments, I will pass this onto Martine.
Kind regards
Catherine
Re travel and holiday insurance
Your agents were very well informed and helpful and we booked and payed for our flight tickets.
The only problem was the contact I was given 0208-6039691 to apply for travel and holiday insurance. I eventually spoke to a lady in another country who had a heavy accent. I did not understand her. After 30 minutes of questions and answers which were repeated over and over again, she told me I did not qualify, but i am fit and well. It was a very confusing and stressful experience. Do you have an English agent.
20 August 2024
Reply from Hays Travel - Lymington
Thank you very much for taking the time to review our service, it is very much appreciated.
Regarding the Travel Insurance, I do apologise that you didnt receive the service you expected with calling the medical screening team. There is a website that you can use to declare any medical and this is www.azgahealthscreen.co.uk. Any questions at all please do hesitate in calling us or coming into store.
Kind regards
Lymington
Good service so far 👍
13 August 2024
Reply from Hays Travel - Lymington
Thank you for your kind words i will make sure this gets passed on to Amy
Kind regards
Lymington
Always good
17 August 2024
Reply from Hays Travel - Lymington
Thank you for your kind review, it is much appreciated. Kind regards, Catherine
I have always enjoyed booking flights…
I have always enjoyed booking flights with Hays Travel as the service is always friendly and efficient. My daughter and I soon had the flights we needed and on the right dates. It was a great feeling to have it all settled.
20 July 2024
Reply from Hays Travel - Lymington
Thank you so much Helga for your kind review, it is very much appreciated. Always happy to help.
Kind regards,
Catherine
Reply from Hays Travel - Lymington
Thank you for your kind words i will make sure this is passed on to Mia.
Kind regards
Lymington
Very friendly & helpful
Very friendly, very helpful. Nothing seemed too much trouble. Would recommend
27 July 2024
Reply from Hays Travel - Lymington
Thank you very much for taking the time to review the service received and for your kind words, Laura
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