Went to Hays Travel Agent,Mapperley ,Nottingham on 5th August 2026 to book a Saga Douro cruise for October 2027. Was greeted by charming and smiling Julie who organised all the travel arrangements... See more
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Your agent Julie was so very patient with us It is our sons first criuse going with us- mum & dad - next Septenber She explained everything he needed to know so he could made the right choices . We h... See more
Julie at the Mapperley branch was amazing from start to finish while helping me book my New York holiday for December 2029. She was friendly, professional, and made the whole booking process easy and... See more
As always the team at the Mapperley office were great. Joanne left no question unanswered. Very knowledgeable. Always walk away knowing we’ve had a great service. Online is ok but the personal touc... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #8 of 38 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #10 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
27A Plains Road, NG3 5LG, Mapperley, United Kingdom
- 01158605351
4.9
Excellent
982 reviews
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Julie at Mapperley was efficient
Jukliexat Mapperley was efficient, pleasant and simply made the whole booking of flights & ‘ hotels easy .
26 July 2026
Reply from Hays Travel - Mapperley
Thank you so much for taking the time to leave us a 4 * review, it was my pleasure to assist you with your booking. Have a safe journey kind regards Julie
The staff at Mapperley Top branch were…
The staff at Mapperley Top branch were all fantastic,. especially Barbara.
Very helpful and knowledgeable.
Nothing was too much trouble.
24 July 2026
Reply from Hays Travel - Mapperley
Thank you so much for your lovely comments, I loved looking into this for you all, looks like its going to be a fabulous holiday - wish I was going! Thank you again, we really do appreciate you taking the time to complete the review. Take care, Kind regards Barbara :-)
Made us feel well informed of…
Made us feel well informed of information given for our holiday next year in Tuscany.
Time to feel at ease at the questions we ask.
19 July 2026
Reply from Hays Travel - Mapperley
Thank you for your lovely review and for taking the time to complete it. Really appreciate it. Hotel looks fabulous. Any questions you have before you go, just let us know and we will be pleased to look into them for you. Here to help. Kindest regards Barbara :-)
Thank you to Joanne at Hays Travel…
Thank you to Joanne at Hays Travel Mapperley.
Joanne went above and beyond !
Booked all my Travel and Hotel ,
Haven't Traveled in a long time .
Made my experience much easier .Joanne was so kind and understanding.
Ricki sorted all my travel money .So kind and understanding.
Much appreciated 👏
Will be booking my next trip with Hays Travel
5stars
Thank you team Hays Mapperley
12 July 2026
Reply from Hays Travel - Mapperley
Thank you for your fantastic review! We are so pleased to hear that your experience was made much easier and that the service provided was kind and understanding. We truly appreciate your kind words and look forward to helping you book your next adventure. Joanne
Found the staff very helpful and were…
Found the staff very helpful and were obviously very experienced in what they had to do.
12 July 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to leave a 5 star review! We hope you have a lovely holiday :) The Team at Mapperley
Joanne was very helpful at the…
Joanne was very helpful at the Mapperley office and helped us find a holiday at quite short notice. Thankyou.
15 July 2026
Reply from Hays Travel - Mapperley
Thank you for your wonderful feedback! We are so pleased to hear that we could find you your perfect holiday and that you was pleased with the service. We truly appreciate your kind words. Joanne
Reply from Hays Travel - Mapperley
Thank you for taking the time to leave a 5 star review! I hope you both have a lovely holiday :) Erin
A positive booking experience…
Barbara is very knowledgeable about Cunard cruises and was able to book the cruise we wanted efficiently and successfully. She guided us to the best choice of stateroom and explained the details of the best offer for us
13 July 2026
Reply from Hays Travel - Mapperley
Thank you for lovely review, really loved looking into your cruise for you and I really appreciate your kind comments, it was my pleasure. Kind regards Barbara :-)
Need travel currency? Go to Hays Travel
We always go to our local Hays travel for holiday currency or to top up our travel master card. They offer competitive rates and a friendly service. Ricky, the guy on the money counter at the Mapperley branch is excellent. Always friendly, informative and helpful and remembers details which make you feel like the service is personal. He is a great ambassador for the Hays brand.
13 July 2026
Unprompted review
Reply from Hays Travel - Mapperley
Thank you for going to the effort to leave a lovely kind review, it really touched me. I pride myself on my customer service and it means a lot that you've taken the time to leave a 5 star review! Have a lovely holiday :) Kind Regards, Rickie
Easier than booking online
8 July 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to leave us a 5 star review. I am so glad we were able to help you with your holiday! Have a wonderful time :) Erin
A very nice assistant looked after us
A very nice assistant looked after us.
The reason we go to Hays travel is they print everything out for us and when it’s time to do the boarding passes they print those for us. This is a big help for us both being 80 years old.
11 July 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to leave this lovely review! I am so glad we were able to book you what you wanted. Have a great time :) Erin
Very pleasant staff very smiley make my…
Very pleasant staff very smiley make my experience warm and welcoming
10 July 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to leave a review, we appreciate your kind words :) Amelia
Very helpful
Joanne was very helpful even though we knew exactly what we wanted. The booking was straight forward.
9 July 2026
Reply from Hays Travel - Mapperley
Thank you for your fantastic 5-star review! We are so pleased to hear that your booking experience was straightforward and that you found the service was helpful. Joanne
Wonderful experience
Wonderful experience, total cruise sorted in less than an hour. Thank you x
27 June 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to leave a lovely review! We are so glad we could help you book what you wanted. Have an amazing time :) The Team at Hays Travel Mapperley.
We always have a great experience when…
We always have a great experience when we go in to book our holiday everything is done with excellent customer service and we get what we went in for
7 July 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to leave us a five star review! It was my pleasure to help you with your holiday enquiry and I hope you have a lovely time :) Erin
Excellent service
As usual, excellent service, time taken to explain everything about our booking.
5 July 2026
Reply from Hays Travel - Mapperley
Thank you for your wonderful feedback! We are so pleased to hear that you received excellent service and that everything about your booking was clearly explained. We really appreciate your kind words and for your repeat custom. Joanne :)
Hays Mapperley
We would not book our cruises anywhere else.
All the staff at Hays Mapperley are so lovely and always very helpful, its a pleasure to go there and see everyone and obviously to book our next adventure!! 😁
Thank you to all the wonderful staff at Hays Mapperley
Karen and Craig James
16 June 2026
Reply from Hays Travel - Mapperley
Thank you for your wonderful review! We are delighted to hear that you enjoy visiting our branch and that our team consistently provides helpful and friendly service. We look forward to helping you book many more adventures! Barbara :)
As usual the staff made us very welcome…
As usual the staff made us very welcome to be fair we have known some of them for a long time, that is why we have always used mapperley office. This booking Amelia looked after us again very professional any queries she had Julie assisted her. Five star rating for a reason credit to your company.
1 July 2026
Reply from Hays Travel - Mapperley
Thank you so much for your kind words and for taking the time to leave a 5 star review :) Amelia
Hayes Travel Agency in Mappely Top, Nottingham
I have been using the Hayes Travel agency fir tears. I Travel from Chesterfield to Nottingham just to book my holidays as the team go above and beyond. They actually see people as people, in this faceless world. I hope that they get the recognition they deserve for their dedicated services.
24 June 2026
Reply from Hays Travel - Mapperley
Thank you so much for taking the time to leave us an amazing 5* review. It was my pleasure to help and assist you with your holiday booking. We did have a laugh too in the process lol.
Hope to see you soon kind regards Julie :)
Reply from Hays Travel - Mapperley
Thank for taking the time to complete the review and for your kind comments, it really does mean a lot to us to know how much our service is appreciated. Should be a fantastic holiday for you all
Kind regards Barbara :-)
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