Joanne is very efficient, explains everything clearly and precisely. She offers products but isn't pushy with it. The team are very friendly and helpful and professional it is true customer service wh... See more
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See what reviewers are saying
Went to Hays Travel Agent,Mapperley ,Nottingham on 5th August 2026 to book a Saga Douro cruise for October 2027. Was greeted by charming and smiling Julie who organised all the travel arrangements... See more
Joanne who served us was excellent. She sorted us out, with exactly what we were looking for holiday wise. Because it was last minute she was able to print out all of our paperwork and even check us i... See more
Company replied
Your agent Julie was so very patient with us It is our sons first criuse going with us- mum & dad - next Septenber She explained everything he needed to know so he could made the right choices . We h... See more
Company details
- #21 of 206 best companies in Travel agent
- #8 of 38 best companies in Cruise agency
- #8 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
27A Plains Road, NG3 5LG, Mapperley, United Kingdom
- 01158605351
4.9
Excellent
985 reviews
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Excellent Service
Excellent Service
We went to enquire about a Holiday and the Service we got from Barbara was brilliant, looked into every detail that we wanted to No or was unsure about , really could not fault the service, We booked there & Then
17 January 2026
Reply from Hays Travel - Mapperley
Thank you for your amazing review and for booking with us, really appreciate it and glad I could assist. It's always a pleasure in looking into your wonderful holidays. Kindest regards Barbara :-)
The young lady was really nice and…
The young lady was really nice and helpful and got us a holiday sorted quickly
21 January 2026
Reply from Hays Travel - Mapperley
Hi, thank you so much for taking the time to leave a 5 star review, we appreciate your kind words. I hope you have a lovely holiday :) Amelia
We always like to go to Hayes as all…
We always like to go to Hayes as all the staff are so helpful & listen to what we want
13 January 2026
Reply from Hays Travel - Mapperley
Thank you for leaving us this review. We are pleased your are happy with our service and appreciate your kind comments. Hope you have a brilliant trip. Thanks, George
Reply from Hays Travel - Mapperley
Thank you so much for this lovely review. Have a great holiday :) Erin
Reply from Hays Travel - Mapperley
Thank you so much for taking the time to leave us a 5* review, it was my pleasure to help you with your holiday enquiry and booking. I hope you all have a great holiday see you soon kind regards Julie :)
Julie at hays travel Mapperley…
Julie at hays travel Mapperley Nottingham sorted us 3 holiays and spent over 4 hours with us. Amazing service as always
18 January 2026
Reply from Hays Travel - Mapperley
Thank you so much for talking the time to leave us a 5* review it was lovely to see you we do appreciate your continued repeat business. I hope you have a lovely holiday. See you soon kind regards Julie :)
Reply from Hays Travel - Mapperley
Thank you for booking with us and for the five star review. I really do appreciate it. Kindest regards Barbara :-)
The staff at mapperley were great…
The staff at mapperley were great especially Julie who did our booking very thorough and helpful excellent sevice
15 January 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to leave us a 5* review it was my pleasure to assist you with your holiday booking and your continued repeat business. I hope you have a lovely holiday, see you soon kind regards Julie :)
I needed some flights quite urgently…
I needed some flights quite urgently and they dealt with my request within an hour
So helpful professional and nice throughout
18 January 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to leave this review. We was pleased to hear you was happy with the service given and we could get this sorted for you :). Joanne
Good Holiday Vibes
Recommended to me by friends who use Hays.
Very quick response from my first enquiry.
Polite and helpful when sorting out all the final details of the holiday.
Great service.
17 January 2026
Reply from Hays Travel - Mapperley
Thank you so much for taking the time to leave this lovely review. Have a lovely holiday :) Erin
Excellent service from Hayes
Ive used Hayes over the last 4 years for booking various trips....mainly Canada in 2024 & Austria/Saltzburg yesterday. On all occasions ive received extremely friendly & helpful service from start to finish, nothing is ever too much trouble.
Thankyou Joanne yesterday, can't thankyoi enough.
Carol
18 January 2026
Reply from Hays Travel - Mapperley
Thank you for leaving this lovely review and for booking with us again :). We was pleased to hear you was happy with the service given and we hope you have an amazing time. Joanne
GREAT SERVICE FROM JOANNE
17 January 2026
Reply from Hays Travel - Mapperley
Thank you for leaving this lovely review and for booking with us again :). We was pleased to hear you was happy with the service given and we hope you have an amazing time. Joanne
Reply from Hays Travel - Mapperley
Thank you so much for taking the time to leave us a 5* review, it was my pleasure to assist you with your holiday booking. We do appreciate your repeat business kind regards Julie :)
Very helpful visit to Hays Travel
George was very helpful dealing with multiple questions about cruises and destinations. Also very helpful with Malta booking.
6 January 2026
Great help and advice whilst booking…
Great help and advice whilst booking our holiday
12 January 2026
Amelia was very helpful and met our…
Amelia was very helpful and met our holiday requirements.
12 January 2026
Reply from Hays Travel - Mapperley
Thank you so much for your kind words and for the taking the time to leave a 5 star review :) Amelia
First visit to to Hays
First visit to Hays. Nicely laid out office. Very helpful and friendly agent. Listened to our requirements well and we have happily booked an exciting holiday
9 January 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to fill out this review. I appreciate your kind comments and i'm happy to here your excited for your next adventure. Many thanks, George
Everything was conducted over the phone…
Everything was conducted over the phone very efficiently. George was very pleasant and obliging and helped sort out exactly what we wanted.
10 January 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to fill out this review, I appreciate you kind comments and i hope you have an amazing trip. Many thanks, George
Knowledgable friendly staff who listens…
Knowledgable friendly staff who listens to our requirements and made suggestions to help
Choose the holiday we wanted. Would certainly recommend.
11 January 2026
Reply from Hays Travel - Mapperley
Thank you for leaving us this 5* review. We are happy we were able to find you a holiday to suit your requirements and appreciate your kind comments. Hope you have an amazing trip. Many thanks, George
Friendly and Professional
Very friendly, patient, knowledgeable and professional service
10 January 2026
Reply from Hays Travel - Mapperley
Thank your for leaving me this review. It was a pleasure assisting you with your booking. Hope to see you again soon. Thanks Jo
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