Joanne is very efficient, explains everything clearly and precisely. She offers products but isn't pushy with it. The team are very friendly and helpful and professional it is true customer service wh... See more
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See what reviewers are saying
Went to Hays Travel Agent,Mapperley ,Nottingham on 5th August 2026 to book a Saga Douro cruise for October 2027. Was greeted by charming and smiling Julie who organised all the travel arrangements... See more
Your agent Julie was so very patient with us It is our sons first criuse going with us- mum & dad - next Septenber She explained everything he needed to know so he could made the right choices . We h... See more
Julie at the Mapperley branch was amazing from start to finish while helping me book my New York holiday for December 2029. She was friendly, professional, and made the whole booking process easy and... See more
Company details
- #20 of 206 best companies in Travel agent
- #8 of 38 best companies in Cruise agency
- #7 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
27A Plains Road, NG3 5LG, Mapperley, United Kingdom
- 01158605351
4.9
Excellent
982 reviews
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More than helpful just a good friendly…
More than helpful just a good friendly service
7 February 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to leave a review and for awarding us 5 stars. Really enjoyed looking into your holiday for you. Kindest regards Barbara :-)
Helpful staff
Simple process of deciding upon and booking the holiday, thanks to the help of the lady who assisted us. Always find the staff knowledgeable and helpful
6 February 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to leave a 5 star review, we appreciate your kind words :) Amelia
We had an a extremely good experience at Hays …
We had an a extremely good experience booking our holiday. Julie was exceptionally patient and really helped us decide which cruise would suit us best. We would defiantly go back to Hays Travel and hopefully receive the help of Julie again.
5 February 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to leave us a 5* review, it was my pleasure to help you with your cruise booking. I hope you both have a great time see you both soon kind regards Julie :)
Excellent service as usual
Excellent service as usual. Always use my local Hays travel agent when booking holidays.
Julie is always happy, courteous, professional and incredibly helpful. She is an asset to the company.
5 February 2026
Reply from Hays Travel - Mapperley
Thank you so much for taking the time to leave us a 5* review, we appreciate your continued repeat business. We always have a good chat and a laugh as well as booking your holiday. I hope you both have a great time kind regards Julie :)
This is the second holiday we have…
This is the second holiday we have booked this year so far with Hays Travel. Julie is knowledgeable and very patient!
We intend to return to book more in the future. Thank you Hays!
5 February 2026
Reply from Hays Travel - Mapperley
Thank you so much for taking the time to leave us a 5* review it was lovely to see you again. I hope you both have a great time hope to see you soon kind regards Julie :)
Trustworthy local agent
Return visit to the same member of staff. George is friendly, knowledgeable and good at listening. He advised us very well & we enjoyed both the holidays we booked through him very much.
The agency has some good deals. We enjoy having a local travel agent we can trust. Thank you very much! Will definitely be back.
16 January 2026
Reply from Hays Travel - Mapperley
Thank you for leaving me this 5* review. I really appreciate your kind comments and am happy to hear you had a good time away. Hope to see you again soon. Thanks, George
Julie was a star !
Julie, at the Mapperley branch, was very welcoming and nothing was too much trouble. It was like talking to an good friend. She was knowledgeable and efficient. Our booking was not straightforward, but she went out of her way to find the right holiday for us. I cannot praise Julie and the team, highly enough.
27 January 2026
Reply from Hays Travel - Mapperley
Thank you so much for taking the time to leave us a 5* review, it was my pleasure to help and assist you with your holiday booking. I hope you both have a great time kind regards Julie :)
Very helpful and informative staff.
28 January 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to leave this wonderful review :). We appreciate you booking your next holiday with us and we hope you both have a lovely time. Joanne
Julie looked after me with my travel…
Julie looked after me with my travel companions Karen and David. She dealt with all our requests in a professional , informative and friendly manner.
Nothing was too much trouble for her.
We have successfully booked a cruise for 2027
27 January 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to leave us a great review and for your continued repeat business. I hope you have a great cruise see you soon kind regards Julie :)
Reply from Hays Travel - Mapperley
Thank you for taking the time to leave us this 5* review. We are please you found our service helpful and professional. Hope you have an amazing trip. Thanks, George
Reply from Hays Travel - Mapperley
Thank you for leaving me this 5* review. I really appreciate your kind comments. Hope to see you again soon. Thanks, George
Julie was lovely extremely helpful and…
Julie was lovely extremely helpful and very patient
26 January 2026
Reply from Hays Travel - Mapperley
Thank you so much for taking the time to leave us a 5* review, it was my pleasure to help you with your holiday booking. I hope you all have a great time kind regards Julie :)
As always
As always, a pleasure to deal with. Very knowledgeable and professional staff. Good deals easy transaction!!!🙂🙂
18 January 2026
Reply from Hays Travel - Mapperley
We appreciate you taking the time to share your positive experience. We're happy to hear that you find our staff knowledgeable and professional. We hope you have a lovely holiday. Amelia
Cruise booking
Joanne guided us through booking our first cruise Joanne is helpful, polite, knowledgeable and nothing was too much trouble. We didn't feel rushed or pressured in any way.Fab team of staff who clearly work well together.
24 January 2026
Reply from Hays Travel - Mapperley
Thank you so much for taking the time to leave this 5* review, we was pleased to hear you was happy with the service given. It was my pleasure to assist you with your holiday booking and first cruise :). Joanne
Thanks went in for some insurance and…
Thanks went in for some insurance and was very happy with service will be back before September to book turkey 🇹🇷
25 January 2026
Reply from Hays Travel - Mapperley
Thank you so much for leaving a 5 star review, we appreciate your kind words and hope to see you soon :) Amelia
Friendly knowledgeable staff
18 January 2026
Reply from Hays Travel - Mapperley
Thank you for leaving me this 5* review. I really appreciate your kind comments. Hope to see you again soon. Thanks, George
As always a pleasure to do business in…
As always a pleasure to do business in this shop. Julie was extremely helpful and patient with the jet2 site keeping changing price and availability. Got exactly what i wanted at a good price
23 January 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to leave us a 5* review, it was my pleasure to help you with your holiday booking and your continued repeat business. We got there in the end with the right rooms and price. I hope you all have a great time kind regards Julie :)
Young lady in branch was very helpful…
Young lady in branch was very helpful with helping with our booking.
Also helped with a quote for another holiday.
23 January 2026
Reply from Hays Travel - Mapperley
Hi Wendy, thank you so much for taking the time to leave a 5 star review and for your kind words :) We hope you have a lovely holiday. Amelia
Reply from Hays Travel - Mapperley
Thank you for taking the time to fill out this review. We appreciate your kind comments and hope you have an amazing trip. Thanks, George
Excellent Service
Excellent Service
We went to enquire about a Holiday and the Service we got from Barbara was brilliant, looked into every detail that we wanted to No or was unsure about , really could not fault the service, We booked there & Then
17 January 2026
Reply from Hays Travel - Mapperley
Thank you for your amazing review and for booking with us, really appreciate it and glad I could assist. It's always a pleasure in looking into your wonderful holidays. Kindest regards Barbara :-)
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