Hays Travel - Meadowhall Reviews 

2,401
TrustScore 5 out of 5

4.9

83 High Street Meadowhall Centre, S9 1EN Meadowhall, GB


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Rated 5 out of 5 stars

Adam the Manager at Hays Travel Meadowhall is a absoulte assest to the company. We will only book our Hoildays with Adam because he has a great understanding of our needs and carefully listens to exac... See more

Company replied

Rated 5 out of 5 stars

We have used Hays Travel many times to book our holidays and cruises. The staff are very friendly and knowledgeable and nothing is too much trouble for them, eg, printing travel documents, contacting... See more

Company replied

Rated 5 out of 5 stars

Hays Particularly Sue @ Meadowhall Sheffield 3rd time i've booked with her absolutley brilliant because of Sue's Service me & my family will always use Hays Travel

Company replied

Rated 5 out of 5 stars

We are always happy with our experience at Hays Travel. When we recently visited the branch to enquire about a holiday we saw Ebony who was extremely helpful, honest and informative. After doing a bit... See more

Company replied


Company details

  1. #21 of 206 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #8 of 101 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 83 High Street Meadowhall Centre, S9 1EN, Meadowhall, United Kingdom

  • 01144075197

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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4.9

All reviews

(2,401)

119,160 reviews in the last 12 months

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Rated 4 out of 5 stars

We were attended to quickly when going…

We were attended to quickly when going into the shop - seen straight away.
Ebony looked after us & she found us a great holiday. She was friendly & really helpful.

12 May 2026
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Reply from Hays Travel - Meadowhall

Thank you for your lovely review, if you need anything else please let me know- Ebony

Rated 5 out of 5 stars

Helpful efficient friendly staff who…

Helpful efficient friendly staff who made booking a holiday a pleasurable experience

13 May 2026
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Reply from Hays Travel - Meadowhall

Thank you for your lovely review. If you need any further assistance with your booking, please don't hesitate to contact us in store. :)
Kind Regards, Caitlin

Rated 5 out of 5 stars

Excellent customer service, as usual!

I always visit Hays at Meadowhall for booking my holidays. Adam, the store manager takes the time to find just what I'm looking for, at very competitive prices. Nothing is too much trouble, and he goes above and beyond to find a holiday that is right for me. Thank you!

11 March 2026
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Reply from Hays Travel - Meadowhall

Its always a pleasure to get your holidays sorted and to see you, thank you for coming back to see me. If you need anything else, let me know. Adam :) x

Rated 5 out of 5 stars

5* for Caitlin

5* for Caitlin
We had a great experience booking through hays! We had Caitlin from the Meadowhall branch and the service we received from her was second to none! She listened to everything we needed for our family holiday. She had first hand experience of the places she suggested for us so her knowledge helped us decide! She sorted the special assistance out for our little boy who has additional needs so we have a stress free time in the airport! Thank you Caitlin x

29 March 2026
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Reply from Hays Travel - Meadowhall

Ah thank you so much for your lovely words. If you need anything else then please let me know. Caitlin :) x

Rated 5 out of 5 stars

Always go to hays in meadowhall.

I have been using Hays in Meadowhall for many years now and will continue to do so.The staff are experienced and friendly and know what we need,We have two holidays booked this year one in 3 weeks time to Greece and one in Nov to Gran canaria. I cannot think of anything you could do better .We booked the Greece one in Chesterfield and the experience was not good compared to Meadowhall.

11 May 2026
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Reply from Hays Travel - Meadowhall

Ahhh thank you for your lovely review and for coming back to see us. Always a pleasure, if you need anything else then please do let us know- Ocean :)

Rated 5 out of 5 stars

Efficient and first class service

Very friendly atmosphere as we walked in. We had gone to book our next cruise with Bethany who we have always dealt with previously. She was there to greet us with her usual smile and enthusiasm and was pleased to hear about how much we enjoyed our last cruise. She speedily went through the booking process having remembered most of our details and requests previously. As always we were happy to receive a very efficient and first class service.

10 May 2026
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Reply from Hays Travel - Meadowhall

Thank you for your review! I'll let Bethany know :)

Rated 5 out of 5 stars

Was very good knew what I asked for was…

Was very good knew what I asked for was served very quickly, holiday booked and paperwork sorted will defo recommend the service and staff .

9 May 2026
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Reply from Hays Travel - Meadowhall

Thank you for your lovely review, it was a pleasure to get your holiday sorted. If you need anything else then please let me know- Sue :)

Rated 4 out of 5 stars

Service

The staff member was called Sue. She was very helpful and knowledgeable with the destination we booked so that really helped. She made us feel welcome and put us at ease.

9 May 2026
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Reply from Hays Travel - Meadowhall

Thank you for your lovely review, it was a pleasure to get your holiday sorted. If you need anything else then please let me know- Sue :)

Rated 5 out of 5 stars

Carl was exceptionally patient

Carl was exceptionally patient, taking the time to help me identfy which holiday would be best suited to me and my budget.
This is the second time I have booked with HAYES travel, I will continue to do so in the future. Great service. Thank you. Carol

15 April 2026
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Reply from Hays Travel - Meadowhall

Thank you for your lovely review, it was a pleasure to get your holiday sorted. If you need anything else then please let me know- Carl :)

Rated 5 out of 5 stars

Bethany was so helpful and…

Bethany was so helpful and professional, she found us a great deal and we are both so happy and looking forward to our trip. Will definitely use Hays again, Rose and Ian.

6 May 2026
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Reply from Hays Travel - Meadowhall

Thank you for your review- I'll pass it on to Bethany :)

Rated 5 out of 5 stars

Karen was very helpful

Karen was very helpful . We are 2 elderly ladies who need help with technology.
We wanted a city break and she patiently searched through .many alternatives to find the right one or us. A really good experience .

6 May 2026
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Reply from Hays Travel - Meadowhall

Thanks for your review! It was a pleasure helping you - Kareen

Rated 5 out of 5 stars

Brilliant staff

The travel agent, Sue was very very knowledgeable and gave us lots of help and tips for our upcoming cruise.
So 10 out of 10 for staff and service.

2 May 2026
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Reply from Hays Travel - Meadowhall

Thank you for your lovely comment. I will pass this on to Sue. x

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