We have used Hays Travel many times to book our holidays and cruises. The staff are very friendly and knowledgeable and nothing is too much trouble for them, eg, printing travel documents, contacting... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
We have used Hays Travel many times to book our holidays and cruises. The staff are very friendly and knowledgeable and nothing is too much trouble for them, eg, printing travel documents, contacting... See more
Company replied
We are always happy with our experience at Hays Travel. When we recently visited the branch to enquire about a holiday we saw Ebony who was extremely helpful, honest and informative. After doing a bit... See more
Company replied
Our first time booking with Hays Travel in Meadowhall, Sheffield - and it won't be our last! Booked our trip with Ebony - who did a fantastic job in packaging together our multi-centre trip across the... See more
Company replied
We always use Hays at Meadowhall when booking a holiday as all the staff are excellent. Nothing is too much trouble. If they say they are going to do something, they do. Have recommended to all our f... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
83 High Street Meadowhall Centre, S9 1EN, Meadowhall, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent advice from staff at Meadowhall branch, super helpful. Ebony and Ruth persevered to get the right holiday for us, and provided detailed costings for a trip to Canada /Alaska to allow us to make a decision. Great job👍

Reply from Hays Travel - Meadowhall
Great service has always, Adam and Ebony sorted out our next holiday, good staff always anexceptional service Hays should be proud of all the staff who provided a number one service,
Thank you

Reply from Hays Travel - Meadowhall
We came in for a quote to Thailand, Jessie was lovely and got us a really good deal for our holiday, so we booked, she answered all our questions and showed us stuff to do on the island, we have booked a few holidays with hays now and will be booking coming back to book again.

Reply from Hays Travel - Meadowhall
Sean (Meadowhall branch) was great and knowledgeable. Together we were able to plan our bucket list cruise with confidence. Cruise booked with ease.
I would have given 5 stars however dropped 1 star due to the confusion who arrived first and people jumping the queue to enquire about holidays. No process in place which I would suggest would have helped to be seen in turn at busy times and not left public dissatisfied with their experience

Reply from Hays Travel - Meadowhall
Jessie was amazing very efficient.
Explained everything thoroughly was very happy with the service I received. 🙂

Reply from Hays Travel - Meadowhall
Adam was brilliant...I went to enquire about dates for the Fjord cruises he was so helpful found one that was cheaper for a double cabin than a single so I booked it.
This was my first experience booking through a travel agents no jargon didn't make me feel stupid and gave me the confidence to go on my first solo cruise.
Gave me lots of information about "the things I didn't know to ask about "
Highly recommend Adam thanks for an excellent afternoon such a pleasure booking with you.

Reply from Hays Travel - Meadowhall
Booking our holiday with Hays Travel at Meadow Hall. Was brilliant, Really friendly & helpful. We always use this travel agent, they are so experienced. Highly Recommend.

Reply from Hays Travel - Meadowhall

Reply from Hays Travel - Meadowhall
Dealt with Carl and he went above and beyond, helped us as we needed to cancel our trip and rebook for another month.
All this was done without a problem and we had a laugh and a bloody good time sorting it out. So much in fact we booked two holidays instead of one.
Carl maintained the professionalism over the 3-4 hours we spent with him and insured everything was to our satisfaction. Hays you have a cracker there with Carl. Many thanks for your help

Reply from Hays Travel - Meadowhall
We went in for a general enquiry, the young man was very helpful and pleasant, and helped us with our booking and explained each step to us, we left very happy

Reply from Hays Travel - Meadowhall
My experience was, how simple and stress‑free the whole booking process felt. I had to cancel my original destination because of the price change. But in choosing another I felt supported at every step, and any questions I had were answered quickly. It made the whole process feel smooth and personal, which really set the tone for the holiday itself. Michelle, the agent, was friendly, knowledgeable, and genuinely interested in helping me find the best option for my needs, the best suitable resort and hotel itself to getting me travel assistance throughout. It made me feel valued and reassured that I was making the right choice at the best price. Highly recommend.

Reply from Hays Travel - Meadowhall
The Travel consultant "Ebony" was excellent. KInd, understanding and patient. We were arranging a "special event" trip and she really got to grips and saw things from our perspective . She took the time nevr rushed us or pushed us. We felt happy when we left and confident in arrangements made.
Ebony was a credit to uor company.
Afew weeks earlier we had been in store and saw Beth, who was also extremely helpful and we did not pursue matters but that does not reflect on Beth
2 exceptional people and worthy of the highest praise. Thank You.

Reply from Hays Travel - Meadowhall
Ruth was excellent. Nothing was too much trouble to make sure our booking was what we wanted. Really appreciate Ruth’s time and patience.

Reply from Hays Travel - Meadowhall
I’ll only book my holiday in Hays with Adam the manager. He’s really 5 star. No
Messing, listens to everything I say and I’m in and out of Meadowhall and in no time.

Reply from Hays Travel - Meadowhall
Bethany was brilliant and attentive answering all our questions and we decided to book our cruise there & then. The booking process was nice and easy done and dusted 10 mins in & out

Reply from Hays Travel - Meadowhall

Reply from Hays Travel - Meadowhall
Great customer service got a good deal on the package

Reply from Hays Travel - Meadowhall
Sue Moxon at Meadowhall went above and beyond to find the perfect cruise for me and went out of her to find the answers to all the queries I had. Outstanding service yet again Sue .....thank you as always.

Reply from Hays Travel - Meadowhall
Caitlin was freindly,polite and efficiant explaining everything. The whole booking ran smoothly.

Reply from Hays Travel - Meadowhall
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.